I apologize in advance for this being so long. I need some help from those that have the F6400. I have a 40" F6400 and I've been having an intermittent issue with the voice control feature. I don't really use it all that often but when I have used it I've run into this issue. When I press the "voice" button to activate the voice control feature, I often get a message that says, "Additional setup is needed before you can use voice interaction. Would you like to proceed to setup? If you proceed the voice recognition function will end automatically. OK or Cancel." At this point sometimes I can continue on and say the voice command and it will work. However, more often than not, I don't get the "speak now" on the screen indicating I should speak my command. I simply get the message about running setup again.
I've run setup several times, answered 'yes' to all the questions in set up that you have to give permission to, updated the firmware, done a factory reset and run setup again (several times) but nothing seems to help. The error message keeps coming back. I emailed Samsung support and they suggested updating the firmware an doing a reset (which I'd done). Yesterday I tried using Samsung's support "Chat" function. The person I got asked me if I had turned the Voice Recognition feature "ON" under Smart Features after running the factory reset. I told them I didn't remember having to turn the feature "ON" but that I would look in the menu to make sure. When I hit Menu and go to Smart Features, I don't have ON or OFF at that point I have three sub menus which are Language, TV Voice and Voice Recognition Tutorial. The support person told me there should be an ON choice under Smart Features to turn the function on. I told them I do not have an ON or OFF option at that point. The support person sent me this link: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=426960&modelname=UN40F6400AF&modelcode=UN40F6400AFXZA
to show me how to turn the feature on. When I look at this link, the menu options listed do not match what is shown on my TV when I go to Smart Features. Again, under Special Features>Voice Recognition I have 3 sub menus : Language, TV Voice and Voice Recognition Tutorial. I DO have a Motion Control ON under Special Features but it is grayed out since I don't have a camera but I don't have the ON feature listed in the link for Voice Recognition.
The person at Samsung Chat couldn't seem to grasp this concept as all they kept doing was telling me to turn this function on. I would tell them I had no "ON" feature and they would just repeat their request to turn it on. At one point they randomly asked me to press ENTER. I asked them, ENTER where?!?! They didn't respond. It was though they were reading from a set of cue cards and for this problem they got to "tell customer to turn the Voice Recognition function ON in the Special Features>Voice Control menu" and because I couldn't do it they were stuck in an endless loop and didn't know what to say. I can't be sure but I would be willing to bet that English was not their first language either. I got no where. I asked them if it was possible for them to use the Remote Management feature and connect to my TV remotely and look through the menu options and see if I am perhaps somehow missing some menu options or something. They didn't respond at all to my suggestion. I finally had to just give up and tell them, I'm sorry but if all you are going to do is to tell me to choose a menu option I don't have, we aren't going to get very far. I said good bye and disconnected from the chat.
I"ll end up calling support on the phone next I suppose. Before I do I'm wondering if anyone who has a F6400 could take a moment and press the Menu key on the remote and then go down to Special Features and see what it says. See if you have an option to turn Voice Recognition to ON. Especially those people who have already turned the function on already. Do people who have already turned it on have an option to turn it off. And, do people's menu structure match that in the pictures in the link I posted above. I'm thinking if maybe I turned the feature on to begin with and now it just stays on even after the reset. I'm trying to see if the link they sent me is outdated and not accurate or if somehow my TV is somehow missing some menu options I'm supposed to have. Thanks in advance and again, sorry this is so long.