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Official Samsung UNXXF7100 Owners Thread - Page 34

post #991 of 4975
Quote:
Originally Posted by mgh26 View Post

The picture brightness fluctuations I was refering to was not the CE dimming feature. The Cinema Black feature (used to darken the top and bottom bars when viewing letter box movies) when set to anything other then Off or Low caused brightness fluctations really bad. The newer Firmware has corrected this issue and now Cinema Black works as it should in Off, Low, Medimum and for the most part, High as well. High still does have a minor amount of brightness fluctuation that I have discovered but not nearly as bad as it was before the last couple of versions of firmware. The CE dimming brightness fluctuation is a affect caused by the feature actually working as Samsung intended (I guess). Alot of us don't like it though and would like to see a selection to just turn it OFF. I'm using Movie mode for the most part and I'm not a gamer so this has really not bothered me in any way since it is Off in Movie mode. I did use Standard Mode for a long time & guess I learned to live with it. As far as my type of STB that another member was wondering about, I have a Scientific Atlanta Explorer - 4240HDC provided by Cox Cable.
Thanks, mgh26, for the clarification. When you said the difference after reset was between night and day, what were you referring to? Was it just the brightness fluctuation or were there other improvements following a reset?
post #992 of 4975
Quote:
Originally Posted by PiratesCove View Post

I use Movie mode for DirecTV and Blu-rays - no Micro-dimming. Only Standard for Game Mode- Xbox360 (Micro-dimming).

The black level looks good on the 360 it can get really dark in some games.

I had the STB off/on confusion before I realized the fw. had synced both to turn off.
Thanks.
post #993 of 4975
Game mode is off and yet I still cannot access 10p white balance option. It is grayed out and when selected states 'this function isn't available'. What am I missing here?
post #994 of 4975
Thread Starter 
Quote:
Originally Posted by TasteMyFootlong View Post

Game mode is off and yet I still cannot access 10p white balance option. It is grayed out and when selected states 'this function isn't available'. What am I missing here?

10pt. White Balance is only available in Movie Mode.
post #995 of 4975
Quote:
Originally Posted by corkel View Post

Thanks for the suggestion, my husband suspects the cable box too. Guess I'll be switching it out tomorrow.
Does it do it when playing a DVD or bluray?
post #996 of 4975
Quote:
Originally Posted by willywonkaisrsh View Post

So it looks I too am another victim of the dancing white boxes.

The first 7100 I had did not have this issue and I had it for about a month. However, I returned it because after getting it home found that it was an open-box item when I had paid for a new item.

Have had the second one for about two weeks now and just last night started to notice the white boxes while playing Youtube. I only have one source; a HTPC connected to HDMI 1. I did update the TV to firmware 1.5 on Sunday, so not sure if this has anything to do with it.

I did a complete reset on the TV as other posts had suggested, but about five minutes later the whte boxes came back. Does anyone have any other suggestions?

I'm calling Best Buy/Samsung tomorrow to see what can be done about the issue.

I don't mind trying to help but, I wish people would do a search on this thread before posting any problems with "Dancing White Boxes", the work around has been posted early on in the thread post #726 & repeated too many times. I know the search feature sucks on this forum, Google does a better job finding posts here. Lol!
Search " Dancing white boxes Samsung" search it top of list on AVSForum. You can sub "boxes" for "squares" same search result.

Cinema Black can't be set higher than Low or Off, or will get dancing white boxes on letterbox video sources.

Firmware 1105 dosen't fix it. Factory resets don't fix it.
Make sure the people that have this problem give Samsung a earful, so they fix it!
Edited by teqzen - 6/24/13 at 8:13pm
post #997 of 4975
Quote:
Originally Posted by emileg View Post

Thanks, mgh26, for the clarification. When you said the difference after reset was between night and day, what were you referring to? Was it just the brightness fluctuation or were there other improvements following a reset?
Your'e welcome! What I was refering to was that my TV which was suffering from weird flickering when Cinema Black was turned on to Medimum and 3D no longer working which completely disapeared and returned to normal after doing a Factory Reset. I would have bet the latest firmware caused these newest issues. Since the reset completely corrected my problem The TV's performance was like Night and Day with the same firmware version installed. It's obvious that somthing happens during the update that causes the firmware to get out of sync with the TV's hardware .... Like PiratesCove said.. Firmware is nothing but 1's & 0's. Now cconfuse the electronics that respond to the 1's and 0's during the update, now that just may leave them pre-set to the wrong state which creates these crazy symptoms we see that magically get cured upon a Factory Reset (well at least for most). A factory reset causes all the electronics to get set to a known state and all is then back to normal. The thing that really confuses me that if this is true, why does it take 2 of the factory resets to do the job. I believe there is a actual weak design flaw on the main board since a TV Power up should reset the electronics to known states. I hope this isn't to confusing but this the field I've been in for over 35 years now and it is frustrasting to see the industry go so far backwards in the lessons learned for standard design/release practices. At least at Samsung anyways!eek.gif
post #998 of 4975
Found this interesting thread on Avsforum about LED dimming over time. :0
http://www.avsforum.com/t/1334874/led-tv-and-backlight-dimming-over-time

Does the brightness of the tv over time get lower if you have back light level 16 or higher?

Post by BassMonger1 on the UNxxF8000 forum
To answer your first question the answer is technically yes it shortens the life on paper, but in the real world you're more likely to have a power board failure after 10 yrs than your led burn out. I've had my ccfl lcd on max backlight for 7 yrs without a hiccup and LEDs should last even longer than ccfl.

As for the brightness over time getting lower, when you first turn on the tv the first couple of days it might be brighter and then dim maybe 5-10%. It will then stay at that brightness for the life of the tv. This is normal for all lcds. Nothing to worry about.
Edited by teqzen - 6/24/13 at 11:44pm
post #999 of 4975
Quote:
Originally Posted by PiratesCove View Post

10pt. White Balance is only available in Movie Mode.
Thank you for that information on white balance in Movie Mode. I figured if I played with the white balance in the MM, I could reduce the yellowish caste. However, there are six different settings unlike the single slider one often finds in photo software. I will have to fiddle with this when I have some time available. I'll post my settings once I find something that suits my esthetics.
post #1000 of 4975
Quote:
Originally Posted by mgh26 View Post

Your'e welcome! What I was refering to was that my TV which was suffering from weird flickering when Cinema Black was turned on to Medimum and 3D no longer working which completely disapeared and returned to normal after doing a Factory Reset. I would have bet the latest firmware caused these newest issues. Since the reset completely corrected my problem The TV's performance was like Night and Day with the same firmware version installed. It's obvious that somthing happens during the update that causes the firmware to get out of sync with the TV's hardware .... Like PiratesCove said.. Firmware is nothing but 1's & 0's. Now cconfuse the electronics that respond to the 1's and 0's during the update, now that just may leave them pre-set to the wrong state which creates these crazy symptoms we see that magically get cured upon a Factory Reset (well at least for most). A factory reset causes all the electronics to get set to a known state and all is then back to normal. The thing that really confuses me that if this is true, why does it take 2 of the factory resets to do the job. I believe there is a actual weak design flaw on the main board since a TV Power up should reset the electronics to known states. I hope this isn't to confusing but this the field I've been in for over 35 years now and it is frustrasting to see the industry go so far backwards in the lessons learned for standard design/release practices. At least at Samsung anyways!eek.gif
Since I haven't experienced yet the flickering in Cinema Black, I guess I don't have to do the reset until I need it. Thanks for the continuing education you provide.
post #1001 of 4975
Quote:
Originally Posted by teqzen View Post

I don't mind trying to help but, I wish people would do a search on this thread before posting any problems with "Dancing White Boxes", the work around has been posted early on in the thread post #726 & repeated too many times. I know the search feature sucks on this forum, Google does a better job finding posts here. Lol!
Search " Dancing white boxes Samsung" search it top of list on AVSForum. You can sub "boxes" for "squares" same search result.

Cinema Black can't be set higher than Low or Off, or will get dancing white boxes on letterbox video sources.

Firmware 1105 dosen't fix it. Factory resets don't fix it.
Make sure the people that have this problem give Samsung a earful, so they fix it!

I totally understand where you are coming from, but I promise you that I have been following this thread since it only had like 5 pages to it and have read about every single post on here; in other words, I did my research prior.

I had seen that some where claiming that the dancing white boxes were possibly caused by Cinema Black, but this didn't really seem to be a fix, rather just a possibility as to what causes the white boxes. It seemed that more were claiming that a factory reset would actually fix the issue, and that's what I'm looking for - a fix - not just a work around by not using a feature the TV has to offer. Not being able to use Cinema Black on High in order to hide the issue is not a solution.

So, my question now is - does the dancing white boxes effect everyone that has this TV if they use Cinema Black set to High or is just a glitch in only a few TV's?
post #1002 of 4975
Thread Starter 
Quote:
Originally Posted by teqzen View Post

Cinema Black can't be set higher than Low or Off, or will get dancing white boxes on letterbox video sources.

Firmware 1105 dosen't fix it. Factory resets don't fix it.
Make sure the people that have this problem give Samsung a earful, so they fix it!

Great advice...I called Samsung about my remote issues.
post #1003 of 4975
Thread Starter 
Quote:
Originally Posted by mgh26 View Post

I would have bet the latest firmware caused these newest issues. Since the reset completely corrected my problem The TV's performance was like Night and Day with the same firmware version installed. Like PiratesCove said.. Firmware is nothing but 1's & 0's. Now confuse the electronics that respond to the 1's and 0's during the update, now that just may leave them pre-set to the wrong state which creates these crazy symptoms we see that magically get cured upon a Factory Reset (well at least for most). A factory reset causes all the electronics to get set to a known state and all is then back to normal. The thing that really confuses me that if this is true, why does it take 2 of the factory resets to do the job. I believe there is a actual weak design flaw on the main board since a TV Power up should reset the electronics to known states. I hope this isn't to confusing but this the field I've been in for over 35 years now and it is frustrasting to see the industry go so far backwards in the lessons learned for standard design/release practices. At least at Samsung anyways!eek.gif

+1, Awesome insight, the F8000 also had the power cycles and perhaps other 2013 Samsung models...

I still think that fw. ver. 1102 was very different that the original firmware (1014) ...the menu design changed and the operating code.

I bet that Samsung was trying to get the 2013 models to be identical to the 2012 models with the Smart TV Evolution Kit.
post #1004 of 4975
It's been about 45 mins. since I've unplugged cable box, so far so good, although, yesterday it was powering off every few minutes, then last night, every 2 hrs. I'll have to wait and see if that's the fix or not. XBRSteve, we haven't got that far with the blue-ray. We had an old DVD player. When we set up new TV, I went out and bought a new samsung blue-ray player. At first, the samsung TV remote worked everything, hooked up the blue-ray, and it messed up everything. I'm sure that's operator error! We just haven't been home enough to figure it out. That's the next project.
post #1005 of 4975
Thread Starter 
Quote:
Originally Posted by willywonkaisrsh View Post


So, my question now is - does the dancing white boxes effect everyone that has this TV if they use Cinema Black set to High or is just a glitch in only a few TV's?

I've only used Cinema Black: Low and Medium....High caused brightness fluctuations.

No "dancing white boxes"...other issues.

A few forum members did get rid of the "boxes" with a factory reset on fw. 1103 or 1104- its back in the thread.
post #1006 of 4975
Quote:
Originally Posted by PiratesCove View Post

I've only used Cinema Black: Low and Medium....High caused brightness fluctuations.

No "dancing white boxes"...other issues.

A few forum members did get rid of the "boxes" with a factory reset on fw. 1103 or 1104- its back in the thread.

Yeah, I had seen all those posts saying that a reset fixed the issue for most. So, I had high hopes when I tried, but they re-appeared 5 minutes later.
post #1007 of 4975
Quote:
Originally Posted by Blackvette94 View Post

What do you mean it looks unsaturated?? I use pc mode for gaming only and at warm 2 it looks fantastic!! What settings are you using?

For Game Mode I use 12/95/46/0/50/50/Warm1, for PC Mode 12/100/50/50/50/50/Warm2. The games I compared were Demons Souls and The Last Of Us. Try switching PC Mode on/off while in game to see the difference in color..
post #1008 of 4975
Quote:
Originally Posted by PiratesCove View Post

...I bet that Samsung was trying to get the 2013 models to be identical to the 2012 models with the Smart TV Evolution Kit.
Sadly, our the F7100 series is not one of the TV's the Evolution Kit is compatible with. The kit requires F7450 or higher.

http://www.samsung.com/us/2013-smart-evolution/#evo-compatible

Scroll down the link for a list of compatible TVs.
post #1009 of 4975
Quote:
Originally Posted by corkel View Post

It's been about 45 mins. since I've unplugged cable box, so far so good, although, yesterday it was powering off every few minutes, then last night, every 2 hrs. I'll have to wait and see if that's the fix or not. XBRSteve, we haven't got that far with the blue-ray. We had an old DVD player. When we set up new TV, I went out and bought a new samsung blue-ray player. At first, the samsung TV remote worked everything, hooked up the blue-ray, and it messed up everything. I'm sure that's operator error! We just haven't been home enough to figure it out. That's the next project.

It's not operator error. Anynet (HDMI-CEC) is a feature to allow one remote to control multiple devices, but it causes the TV to revert to the "TV" input when you shut off the blu ray player. Simply turn Anynet off in both the TV and the blu ray, shut down both devices, re-start, and use the blu ray remote to control the blu ray..

This HDMI-CEC implementation problem exists across all manufacturers, not only Samsung. Some of us have moved to a universal remote, like a Harmony, to be able to get away with one remote.
Edited by dfp - 6/25/13 at 12:45pm
post #1010 of 4975
Anyone finding the A/V Sync delay between their receiver and the F7100 being all over the place? Some channels (all HD) it seems like 32ms gets the dialog synced with the video correctly and some other channels its more like 40-42ms. I've only run into this with my cable box. I watch TV in Movie Mode with AMP set to off (Clear for sports) and Film Mode as Auto1. Might just be my unique set up (cable box HDMI-->TV for video, cable box optical audio output-->receiver for audio), but it sure is annoying to have to play with the input audio delay all the time.
post #1011 of 4975
Quote:
Originally Posted by willywonkaisrsh View Post

I totally understand where you are coming from, but I promise you that I have been following this thread since it only had like 5 pages to it and have read about every single post on here; in other words, I did my research prior.

I had seen that some where claiming that the dancing white boxes were possibly caused by Cinema Black, but this didn't really seem to be a fix, rather just a possibility as to what causes the white boxes. It seemed that more were claiming that a factory reset would actually fix the issue, and that's what I'm looking for - a fix - not just a work around by not using a feature the TV has to offer. Not being able to use Cinema Black on High in order to hide the issue is not a solution.

So, my question now is - does the dancing white boxes effect everyone that has this TV if they use Cinema Black set to High or is just a glitch in only a few TV's?

Its ok, there is no fix, just a workaround unless you can fix firmware.
Most likely a problem with firmware (Cinema Black is done with software on F7500-F7050 according to what is said in reviews)

The only fix is to give Samsung support a earful! They keep a call list of what issues are called in and rank them in popularity & then are escalated to engineering.

Reiterate only way "dancing white squares" happen is in letterboxed video sources & having Cinema Black to Medium or Higher. Since most people watch TV only, they will not encounter it until they watch a letterboxed Blu-Ray or DVD Movie for 45 min +.

Searched google for days and, that's how i found this forum & post #144. I have extensively tested this workaround and narrowed it down to Cinema Black.
Was the first to connect Cinema Black to dancing white squares on this forum post #726, drove my family insane taking over the TV that long to narrow it down. eek.gif
I decided to share because most people that did Factory Resets, or exchanged TV's had the problem return. (likely they forgot they had set Cinema Black Higher than Low)

Factory Reset : makes all video settings, and preferences back to default values.
After a Factory Reset the default value for Cinema Black is Low.
Takes way too long to get back to enjoying TV, since you have to tweak settings again.

The quickest way to work around this problem without Factory Reset is setting Cinema Black :Low or Off.

Now let put this to rest until next firmware update fixes or ignores it. eek.gif
post #1012 of 4975
Quote:
Originally Posted by teqzen View Post

Its ok, there is no fix, just a workaround unless you can fix firmware.
Most likely a problem with firmware (Cinema Black is done with software on F7500-F7050 according to what is said in reviews)

The only fix is to give Samsung support a earful! They keep a call list of what issues are called in and rank them in popularity & then are escalated to engineering.

Reiterate only way "dancing white squares" happen is in letterboxed video sources & having Cinema Black to Medium or Higher. Since most people watch TV only, they will not encounter it until they watch a letterboxed Blu-Ray or DVD Movie for 45 min +.

Searched google for days and, that's how i found this forum & post #144. I have extensively tested this workaround and narrowed it down to Cinema Black.
Was the first to connect Cinema Black to dancing white squares on this forum post #726, drove my family insane taking over the TV that long to narrow it down. eek.gif
I decided to share because most people that did Factory Resets, or exchanged TV's had the problem return. (likely they forgot they had set Cinema Black Higher than Low)

Factory Reset : makes all video settings, and preferences back to default values.
After a Factory Reset the default value for Cinema Black is Low.
Takes way too long to get back to enjoying TV, since you have to tweak settings again.

The quickest way to work around this problem without Factory Reset is setting Cinema Black :Low or Off.

Now let put this to rest until next firmware update fixes or ignores it. eek.gif

So, then you think it is pointless to exchange the TV then? I am going to try setting Cinema Black to Low later tonight before I begin watching Wall-E with my son to see if the white boxes return.
post #1013 of 4975
Quote:
Originally Posted by willywonkaisrsh View Post

So, then you think it is pointless to exchange the TV then? I am going to try setting Cinema Black to Low later tonight before I begin watching Wall-E with my son to see if the white boxes return.

Yes try it 1st, because exchanging TV is a big hassle & you will have to deal with Samsung display lottery. (new display may have more or different problems)

Unless you have a narrow exchange window and you have dead pixels & extreme clouding or power issues.
post #1014 of 4975
Quote:
Originally Posted by maytime View Post

Anyone finding the A/V Sync delay between their receiver and the F7100 being all over the place? Some channels (all HD) it seems like 32ms gets the dialog synced with the video correctly and some other channels its more like 40-42ms. I've only run into this with my cable box. I watch TV in Movie Mode with AMP set to off (Clear for sports) and Film Mode as Auto1. Might just be my unique set up (cable box HDMI-->TV for video, cable box optical audio output-->receiver for audio), but it sure is annoying to have to play with the input audio delay all the time.

Based on the lag I measured outside of game mode, I expect you to need 100ms+ audio delay to get it in sync ever.
Code:
motion plus standard: 108 106 105
motion plus off:      114 112 119
game mode:            41  39  38

Coincidentally, I also used the Rock Band 2 guitar's auto-calibration and it computed the same lag values for 720p60.

I don't have any way to objectively measure 480i/1080i; it's possible deinterlacing adds additional frames of delay. (Especially if your cable box/dvr does it.)
post #1015 of 4975
Thread Starter 
Quote:
Originally Posted by maytime View Post

Anyone finding the A/V Sync delay between their receiver and the F7100 being all over the place? Some channels (all HD) it seems like 32ms gets the dialog synced with the video correctly and some other channels its more like 40-42ms. I've only run into this with my cable box. I watch TV in Movie Mode with AMP set to off (Clear for sports) and Film Mode as Auto1. Might just be my unique set up (cable box HDMI-->TV for video, cable box optical audio output-->receiver for audio), but it sure is annoying to have to play with the input audio delay all the time.

I'm have my delay at 0ms via. Samsung HT-BD2T and its dead-on right.

I'm using an optical cables direct from the DirecTV STB and Xbox360.
post #1016 of 4975
Quote:
Originally Posted by rurifan View Post

Based on the lag I measured outside of game mode, I expect you to need 100ms+ audio delay to get it in sync ever.
Code:
motion plus standard: 108 106 105
motion plus off:      114 112 119
game mode:            41  39  38

Coincidentally, I also used the Rock Band 2 guitar's auto-calibration and it computed the same lag values for 720p60.

I don't have any way to objectively measure 480i/1080i; it's possible deinterlacing adds additional frames of delay. (Especially if your cable box/dvr does it.)

Nice work. 👍
How about you play a real guitar game like Rocksmith😊 (Real guitar & amp modeling game on Xbox360,PS3, & PC)
Can't wait until Rocksmith 2014 they will include mac support finnally😊
http://rocksmith.ubi.com/rocksmith/en-US/home/index.aspx
post #1017 of 4975
Thread Starter 
Quote:
Originally Posted by emileg View Post

Sadly, our the F7100 series is not one of the TV's the Evolution Kit is compatible with. The kit requires F7450 or higher.

http://www.samsung.com/us/2013-smart-evolution/#evo-compatible

Scroll down the link for a list of compatible TVs.

I know the F7100 is not Smart Evolution compatible.

The ES7500 and ES8000 had a firmware update 1051.2 that: " Supports 2013 Evolution Kit(SEK-1000)".

After reading the Smart Evo. Kit thread the Kit wouldn't install / work without the update.

The Kit is supposed to make the ES series perform just like the F series.

Firmware 1102 changed the F7100 menu and operating system to match the ES with Smart Evo. Kit's menu and operations system.
post #1018 of 4975
To all Comcast/ Xfinity and HBO subscribers!

Samsung Smart TVs: using HBO GO app, Comcast / Xfinity not listed as a supported TV provider for activation!
I have talked to Comcast & Samsung about HBO Go application working on their Smart TVs.
They each say they are evaluating support, its been 1.5 years since people were complaining about this, funny thing is 15 other TV providers support it on Samsung Smart TVs. (All of Comcast's competition)
Comcast / Xfinity doesn't even support Roku!
You can google search and see all the unhappy people.
http://www.hbogo.com/activate/#affiliate_grid
I can use my Xbox 360 and use HBO Go and is supported by Comcast, problem is you gotta pay for Live Gold, even though i already pay for HBO on Comcast. TV has better processing than Xbox 360.
I can also use may Macbook Pro to view on TV but not very convenient.
All other device are supported like iPhones, iPads, Androids, & etc.

Using Samsung's web browser (has Flash player 11.1) is slow to load on HBO go website, video tries to play but fails & gives a "Code D-1006 Error". Technically should work if it depends on Flash.

I would switch to Dish they support it, but tough hangin a dish off a highrise building.
I would ditch ugly Comcast box if it weren't for HBO.

It would be much easier with less cabling, using wall mounted TV in spare room, with no cablebox and doing 2 clicks on remote to watch HBO Go, just like Netflix.

I would urge anybody that cares about getting this to work to call & email Comcast, HBO, & Samsung support make your complaints be heard! (Its all thier fault since they all have my money, they also include in default apps)

Apple TV just got support on Comcast / Xfinity. (somebody obviously complained, most likly apple paid them to make it happen)
http://www.wired.com/gadgetlab/2013/06/hbo-go-finally-on-apple-tv/

Lets make them fix it!

Comcast / Xfinity support
1-800-934-6489
http://customer.comcast.com/help-and-support/
https://twitter.com/comcastcares
ecare@comcast.com

HBO support
212-512-1208
http://www.hbo.com/#/about/contact-us.html
https://twitter.com/HBOGO
contacthbogo@hbo.com

Samsung support
1-800-726-7864
http://www.samsung.com/us/support/
https://twitter.com/SamsungTV
http://www.samsung.com/us/support/email/product/
post #1019 of 4975
Quote:
Originally Posted by PiratesCove View Post

Great advice...I called Samsung about my remote issues. There is so much talk about the Cinema Black issue. Some have positively stated that it takes 45 + minutes for the white bouncy boxes to show up. Others have stated that it only happens when Cinema Black is set to Med or High. I'm not sure where this is all coming from since my white boxes showed up within the first 5 minutes of letter box viewing. Also, since doing the Factory reset, I haven't seen them return. I haved viewed several hours of blu-rays with Cinema Black set to Medimum without any sign of the boxes returning. I have even tested the feature on High for almost an entire movie without the issue cropping back up. I'll admit I did get a Main board replacement to fix the power cycle issue but this dancing box issue popped up after the board replacement shortly after installing FW Ver 1105. Bottom line is that this issue is a bit more undefined then one is led to believe with all of these posts from several people trying to get a handle on it. AND...... The factory reset HAS corrected this and other issues as well. I'm not saying that they won't return down the road but so far after several days of intense usage, my TV is OK. I don't think this is just luck since I've had mostly bad luck with my Samsung products.
post #1020 of 4975
Just setup my un65f7100. Only I have found so far is that the remote won't control my DirecTV HR34-700 receiver. During set up it never would change the channel through the 10 tries. I put in the model number and it seemed to find it on the search feature, but still wont change the channel. Any thoughts?
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