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Palliser Quality ? Or Recommend Other Home Theater Seating ....

post #1 of 17
Thread Starter 
Hi guys,

I was almost ready to pull the trigger yesterday on a Palliser Pacifico 3 seater until I read some reviews about shoddy craftsmanship and poor wear and tear. I want to get the power recline and spend maybe 2500-3k on a 3 seat row with a maximum width of 95-96 inches. Originally I wanted microfiber but now I'm concerned that the Palliser microfiber will look too chintzy. This seating will replace a Williams Sonoma sofa with down cushions so I don't want it to look flimsy or cheap. Possible with my budget? TIA
post #2 of 17
Of all of the seating companies out there, Palliser tends to have the fewest number of issues with quality and service. If you are considering the microfiber I highly recommend you order a swatch of the fabric to see it, touch it, feel it. There is a pretty significant difference between some of the fabrics besides just the colors. I don't think you will be disappointed with the quality of Palliser products and it won't look flimsy or cheap.
post #3 of 17
Thread Starter 
Thank you. I have sample swatches coming today. smile.gif
post #4 of 17
Thread Starter 
I ended up going with Jaymar. It should be here next week smile.gif
post #5 of 17
Palliser has many products made in Mexico. So there have been some quality issues. My biggest pet peeve was the order delays, always took longer than expected. So we carry other products instead... When customers order they want a timely stress free delivery. With constant changes and delays it can make things much more stressful than they should be. For both the customer and the reseller.

Believe it or not to have to have a dealer forced to sugar coat why there is a delay for this and that is not something I am interested in. Keep things up front, communicate properly and as accurately as possible with a manufacturer than can deliver on their estimates and timelines. Some delays do occur as they do with all manufacturers but very rarely. With Palliser delays are just too frequent.
post #6 of 17
"power":
I'm not sure when you last sold a Palliser product or if you are even an authorized dealer or not at this point. I know that, in order to streamline things, Palliser cut off many online dealers in 2012 for not making the minimum amount of sales and I don't see them on your site. So maybe that is why you have negative input and comments. I don't know. I'm not sure how you can speak about QC issues and such, especially about the current state of things if you are currently not a reseller. But I will address your claims with some solid facts below. Of all of the companies that have stepped up to the plate since Berkline's demise over two years ago, Palliser has become the most formidable name in Home Theater seating for several reasons:

* Their production lead times for most CUSTOM orders are 3-4 weeks. Add in another week or two for shipping and you are at 4-6 weeks for most orders. Yes, there were some leather shortage issues in the past but this was an industry-wide issue at the time. We have only seen a delay on rare occasions from Palliser in that last two plus years.
* They have been the most professional furniture company to deal with since we started selling home theater seating in 2002. We have a tremendous rep, we are treated well at Furniture Market when we visit, their online portal is the best there is and communication is solid.
* They offer a huge selection of leather and fabric options
* They offer a large number of styles from more modern Euorpean looks to more plush "Bubba" styles.
* They offer a truckload program for dealers (like us) that are able to purchase in bulk and warehouse the product for fast shipping and much better pricing.
* Of all of the manufacturers, especially in their price range, we have seen the fewest QC products with Palliser. Yes, they have two factories- one in Canada and one in Mexico. The chairs are made to the same spec and same oversight in both factories. In my eyes, Palliser was very, very smart to build a factory in Mexico rather than depending on factories in China and 35 day shipping times. It takes a truckload 2-3 days to arrive here in our warehouse in MD compared to a month from China. So it makes it much easier to plan ahead for inventory. This is a huge factor.

In short, Palliser has been a very solid partner for us and become the biggest player in Home Theater Seating since Berkline went out of business. Are there nicer, heavier, more customizable chairs out there? There sure are. Look at Jaymar, Fortress, Elite and others. But you also pay a lot more for the product. In my opinion Palliser has the very best product in their price range.
Edited by KenLerch - 7/9/13 at 6:27am
post #7 of 17
It is interesting that the vendors usually say that the product they sell is "very best product in their price range".

smile.gif
post #8 of 17
Of course it is, Roman. If they were the only brand we carried I could see your point. But Palliser is not the only product we sell, so that is my honest opinion for the reasons listed above. There are other brands out there that we will not carry or recommend based on experience. We'll be glad to give anyone a straight up comparison/opinion of brands and the pros and cons of each. I've provided that on this forum before. If you're shopping purely price then "you get what you pay for" as you've said many times on this forum. Some people shop price, some shop quality. Some people listen and stretch their budget a little bit more to get a little bit nicer product. Some people don't and get a less expensive product. There is a sweet spot for everyone. But as someone with no doubt more experience with their product, I felt it necessary to defend and clarify some of the statements made by "power" above.
post #9 of 17
Ken,

My point was that most vendors cannot sell all products that are out there, but they will always say that whatever they sell is the best, and sometimes without even evaluating other products. A good example would be custom installers who sell certain brands due to the fact that there are territorial restrictions, or due to the fact that historically they have been selling that brand and know it well.. So, to their customers they would push that product saying that it is much better or the best out there.

Bottom line if you talking about a particular product/company and you you have a strong opinion about it, just say that it is the very best product in their price range among the products your company sell. But when you state that it is just the "very best product in their price range" out there, no offense, it sounds like pure marketing smile.gif
post #10 of 17
I have had issues with Palliser and to be professional I will just leave it at that. To add one thing, they only cater to "certain" dealers. They do not want online resellers yet they allow certain ones to exist. To me that is hypocritical and far from transparent.

They want to uphold this MAP pricing so badly yet some dealers can do whatever they want it seems. Favoritism, QC issues and constant delays. Nice way to run a business. For customers, made in Mexico, average quality and constant delays/ headaches if you are buying custom orders like most do. And yes that is why we do not carry them. We are a Canadian company ourselves, we should be supporting another Canadian or North American company in this economy but we cannot for reasons as stated.

Just speaking from experience and trying to be as neutral as possible, it is not my wish to condone any manufacturer. Palliser was always second best when Berkline existed, now that Berkline is no longer around, they fill the void but again you are are not getting the same quality as other manufacturers at the price point. They took advantage of Berkline's demise because of it's demise not on the company's own merit and not because of better products and service. I will not go into detail about my rep being a jerk, there is no need. End result, no business from me and the reviews are out there in regards to quality, it's not just me blowing hot air.
Edited by power - 7/9/13 at 11:35am
post #11 of 17
I can tell you that we have had far less QC issues with Palliser compared to Berkline- especially during Berkline's last year and a half of existence. The comparison is not even close. So our experience there is completely different. I'm not sure when you stopped selling Palliser, but they really have been very good in the last two years. Plus the whole market has moved away from custom and into Quick Ship chairs that last few years.

I can relate to the rep situation. Our first rep was absolutely terrible and did not understand ecommerce at all, nor did he want to understand it. I would have to say he was the worst rep I have worked with ever, anywhere. He was replaced by a great rep and he has made a huge difference.

Palliser does want a small number of online dealers that do a certain volume. They don't want hordes of them that they have to constantly monitor and keep tabs on. They do understand ecommerce and the its importance in the marketplace and in their future. That whole situation seems to have flushed itself out and stabilized over the past year or so. Palliser has seen constant and steady growth so they are doing a lot more well than you think. It's a lot more than just Berkline's demise and is actually more for their products/pricing/value and quality based on what I have seen.
post #12 of 17
Roman:
Quote:
My point was that most vendors cannot sell all products that are out there, but they will always say that whatever they sell is the best, and sometimes without even evaluating other products. A good example would be custom installers who sell certain brands due to the fact that there are territorial restrictions, or due to the fact that historically they have been selling that brand and know it well.. So, to their customers they would push that product saying that it is much better or the best out there.

Agreed. I know there is a company pushing bonded leather 090 clones in BONDED leather for $900 chair. And they are selling them. You probably know the chair. People just don't shop around and educate themselves and take the custom installers' word that they are a great value. They are nice chairs, but the price for bonded leather and the features is very steep.
Quote:
Bottom line if you talking about a particular product/company and you you have a strong opinion about it, just say that it is the very best product in their price range among the products your company sell. But when you state that it is just the "very best product in their price range" out there, no offense, it sounds like pure marketing

Agreed again. I will say that of the brands that we carry, they are the best bang for the buck. Also, I have not come across another brand in the price range (even if we do not carry them) that compare. Now, if you let us sell your chairs like we talked about a while back, I may change my mind. smile.gif

Peace to you both.
post #13 of 17
Ken,

I am glad you agree smile.gif

Regarding the other topic, you never replied to my last two emails, but I guess it is not the place to discuss this...
post #14 of 17
Was on vacation last week, Roman. Still catching up! Be in touch soon.
post #15 of 17
All good Ken, I will respectfully agree to disagree. I have no interest in Palliser for a reason, so for those shopping around please keep this in mind. I have nothing to gain or lose by posting my experiences in this thread supported by actual customers reviews and opinions in regards to this company. Nor will I post whether chairs that I sell are better or worse. There's no need. I always have been a neutral type of salesman, no tactics or sales pitches then let the customers decide.

Lots of Palliser threads in this forum, customers will do what they will do. Even taking an afternoon of your time going over anything and everything with a customer only to never hear from them again, next thing they buy from someone else after a 2 minute phone call and getting the chairs for $50 cheaper...but that's an entirely different thread. I have had hundreds of people ask me for parts (recline chair handle) for another manufacturer the past few years where they bought somewhere else, they went belly up then I am asked to step in for service. And I do what I can. Bottom line, most customers look at price nowadays regardless of service especially service after the sale and buying from a good source. Especially the cheaper chairs where one can save $100 on Ebay for instance.

Anyways, Palliser is top notch so I will just have to leave it at that. I concede...
post #16 of 17
STAY AWAY... just receive my 4 home theatre chairs in 3000 grade leather... LOTS of issues with the quality and the lights not working and the base shakkers not working and noises in the chair i paid over 10,000 CDN and i am not happy at all with palliser.... also i waited i think 13 weeks for delivery of them .
post #17 of 17

Go elsewhere.  Our home theater split in several places after 1.5 years.

I had to do a BB complaint before they finally took interest and then again

I sent pictures and kept being told they would respond and they never did.

Please check out my video which shows pictures of it to see for yourself:

http://www.youtube.com/edit?o=U&video_id=osue97aTdw4

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