Originally Posted by greatbam
So I submitted a ticket and I got the following info.
"We are seeing a high number of accumulated errors across all tuners.
Cam you please describe your wiring topography in detail including any cable modems, splitters, filters, etc.?
I told them the same thing I said here which was that I have a single splitter. 1 line from the splitter is going to the Ceton Infinitv and the other to the modem. As you can see in the followup email the believe the modem to be the problem."
My current modem that I am using is a motorola surfboard sb6121. Anyone else have this modem and having similar issues?
This is the followup email.
"You probably want to do that. We suspect the modem/router may be broadcasting MoCa interference on the line that in turn causes the pixelation you see while watching live TV.
Let us know how it goes, and let us know if you have any other questions or concerns."
So should It sounds like I should attach the moca maybe directly to the modem and see. I had thought the whole time that the Infinitv was the thing that would be producing interference.
From the original diagram that I received with the MoCa filter it had a diagram where you had a splitter off to two splitters.
The 6121 has a MOCA filter built in, it is unlikely to be putting out any junk
The interference may be coming from a neighbor using MOCA.
You can also check what the modem sees as interference, it has an internal webserver
Point the browser to 192.168.100.1 and then click on the Signal link.
Towards the bottom is a table number of errored codewords
This is a snapshot on my 6141 running for about a month on 1 channel.
Total Unerrored Codewords 87704624101
Total Correctable Codewords 4770
Total Uncorrectable Codewords 2507
If you already have a MOCA filter try putting it inline with your tuner and see if it makes a difference, leave the 6121 alone for the obvious reason.