A second long day wasted with Sony tech support trying to get my X1 to work. When I hadn't heard back from them as promised, I initiated the call and was told that I had to have my TV and X1 connected directly to my router with a SHORT ethernet cable (the cable provided with the X1 kit). And that the router needed to be a newer one with the latest firmware.
So I went out and bought a brand new router, made sure the firmware was current, and reconfigured things so that the TV/X1 connected directly to the router (short cable). Same problems with the X1 continually rebooting.
I then spent a frustrating 3-4 hours on the phone with different tech support people who asked me to jump through repeated (inane) tasks of unplugging and replugging in the router, TV, and X1 (in various different sequences), with and without network connected, and with & without HDMI4 connected. Throughout the conversation I was put on hold numerous times while someone or something else was consulted. At one point the conversation went like this:
- Sony: Plug in the X1 and tell me what lights you see.
- Me (after a full 2 minutes of watching): I don't see ANY lights.
- Sony: Do you see any red lights?
- Me: No, I don't see any red lights. I don't see ANY lights.
- Sony: Do you see any white lights?
- Me: NO, I DON'T SEE ANY RED OR WHITE LIGHTS. I DON'T SEE ANY LIGHTS!
and so on. It was an unbelievable waste of time.
Finally, after the 2 tech guys spent 2-3 hours yesterday and after I spent 3-4 hours on the phone with them today, Sony determined that my X1 box likely needed to be replaced (duh!) and I was told that they'd call me back before 7pm to get my credit card information (so that they could send me a new one before I sent back the broken one).
When they called me back, Sony again put me on hold numerous times throughout the process of my giving them my credit card number, making what should have been a 30 second call into a 10 minute call.
I cannot believe that my "reward" for buying a Sony TV for $7K plus the media player was to have to endure hours and hours of testing (aka torture) before Sony would admit that my media player might have some problems.
Now, here's the kicker. I went to dinner leaving the TV on (set to HDMI-4) as well as the media player. When I left, the media player was doing its usual cycle of boot, reboot, reboot, etc.. But when I returned from dinner, the X1 menu was finally showing continuously (without rebooting) and I was able just now to start playing a movie without the dang thing rebooting again. (Note that right now the X1 is NOT connected directly to the router -- instead going through 2 switches and some 75 feet of cable). Sheez! I don't trust this X1 so will definitely replace it with the new one when it arrives.