Originally Posted by love2lindy
I'm not at all encouraged about Sony's desire to keep their early adopters happy.
After spending numerous hours with Sony tech support running their silly tests on my defective X1 (which even involved my purchase of a newer network router), I was told on Tuesday that I would get a replacement X1 player sent to me "right away" .... provided I first give them a credit card number (which I did). Later I thought that my original X1 might actually be working, but that was only a 10-minute dream before the player died for good.
When nothing had appeared by Thursday, I called Sony to ask when I might see the replacement. I was told that my order hadn't even been placed yet and that they could not tell me when they'd be able to place the order because the supply of X1's was now very low (with none available at all to the Sony tech support division).
But new X1's still appeared on Sony's website (where I bought my original X1 + expedited shipping), so I asked to be transferred to the sales division in order that this might be treated as a return of a defective player, and so that I could get a replacement X1 shipped out to me immediately.
After a couple of hours on the phone (being placed on hold repeatedly, and being sent up the chain to a higher level of so-called "customer care"), the upshot was that I could buy a new X1 at the FULL price of $699 and get a refund of my $499 purchase price when they received my return (after all, my coupon for $200 had already been used on the defective player!). OR I could return my defective player to them first and they would send out a new one (at $499) once the tracking number of my return was sent to them by Fedex (a process, they acknowledged, which could take 24-48 hours, at which time they'd likely be sold out).
I told them that this was unacceptable and that instead I'd just return the X1 and get my money back. (Sure enough, the X1 now shows as sold out on the Sony site, so I made the right decision.)
Bottom line: I'm still in the window of return on this TV and am not at all convinced that Sony will "future proof" this set, given how I've been treated both by tech support and sales during this X1 player fiasco.