You initially made the argument that 10% is required, it is not. I was simply stating that it wasn't.
In a situation which 5% did truly stand in the way of a good customer experience I'm sure a manager would make the right decision. To go further though, crazy cheap prices aren't the only way to provide sterling customer service. Just because a store won't discount something further doesn't mean they aren't providing a great customer experience. It never hurts to ask, which I've said before, many times. What I have a problem with is when people post that deeper discounts are a foregone conclusion. You are just giving a false impression that anyone can talk down the price no matter what it is and that the store is providing poor service if they won't.
In the end, managers price things at a level they think makes sense. Quite a few factors go into that. Prior sales rate, current sales rate, condition, missing accessories, time of the year, overall store traffic. Having set percentages for OB discounts would fail to account for all of the variables. There are over 1000 stores though. You might come across some that aren't good at it. Sorry.
We will agree to disagree. Frankly you are lumping me in with people who have some really unrealistic expectations. And while I may have erred in the technical sense that there is no "requirement" for 10 percent off an open box item, I disagree with you that 10 percent off such an item *shouldn't* be a foregone conclusion. It's practically an industry standard, and as far as the service aspect, yes, I'd consider it pretty sh**** service for a manager to look me straight in the eye and expect me to pay full retail for an item they or someone else already opened. In fact, I'd feel pretty stupid. So obviously a zero percent open box doesn't exist, so if we then call the base 5 on an in demand item, you're right back to whether a manager will let a customer walk over a measly 5 percent. It's a service issue in those very minor percentages as far as I'm concerned. FWIW, I've never actually had a manager say no to 10 percent off anything, and wouldn't ever expect to.You should absolutely expect to receive this amount. After that your ability to negotiate, manager discretion and the store's need to fill sales quotas will dictate what happens.
Edited by Playdrv4me - 2/6/14 at 10:32pm