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Official ZT60 Owners Thread - Page 61

post #1801 of 11451
Are fan noise issues reported across all sizes or mostly 65"?
post #1802 of 11451
Quote:
Originally Posted by Speakerphile View Post

Quote:
Originally Posted by Bigmoviefan View Post

Probably to argue that the sound level of the fans is at a tolerable level!

Wow, guys. A Panasonic rep offers to come to your house to investigate the issue and turn it around on him? No wonder they're not doing anything about it. Now is your chance to maybe get something done. Might as well take advantage of it.

He wasn't talking about the Panasonic rep. Neither was I.
post #1803 of 11451
Quote:
Originally Posted by TWD View Post

He wasn't talking about the Panasonic rep. Neither was I.

Following back the quotes, it sure seems like it to me.
post #1804 of 11451
Quote:
Originally Posted by TWD View Post

He wasn't talking about the Panasonic rep. Neither was I.
He explicitly states "Panasonic rep".
post #1805 of 11451
Quote:
Originally Posted by repete66211 View Post

He explicitly states "Panasonic rep".

Sorry then, Panasonic Tech. Either way, my point still stands.
post #1806 of 11451
I scooped up a 65ZT60 on Saturday at BB for the 3199 price. I had no intention of getting a new tv when I went in. I was just browsing with the wife when I saw the price and couldn't believe it. She knew I had been wanting a new tv for awhile so she finally caved and let me get it with the 24 month no interest financing. I think the deal breaker was asking them to play the Hobbit one of her favorite movies tongue.gif I'm upgrading from about a 5 year old 42 inch Vizio. SOOOO EXCITED! I had been thinking of getting the f8500 especially because I didn't want to go up to 4 grand on the ZT so this was a great deal.

My question is I know about the squaretrade warranty through costco but what exactly does it cover. To my understanding not burn in? But what kind of warranty does the tv come with I wasn't exactly clear on that. 1 year I think? But i'm not sure what that covers. Like say a month later the fan noise become bad who would fix that? BB? Panasonic?
post #1807 of 11451
Quote:
Originally Posted by DGeero View Post

I scooped up a 65ZT60 on Saturday at BB for the 3199 price. I had no intention of getting a new tv when I went in. I was just browsing with the wife when I saw the price and couldn't believe it. She knew I had been wanting a new tv for awhile so she finally caved and let me get it with the 24 month no interest financing. I think the deal breaker was asking them to play the Hobbit one of her favorite movies tongue.gif I'm upgrading from about a 5 year old 42 inch Vizio. SOOOO EXCITED! I had been thinking of getting the f8500 especially because I didn't want to go up to 4 grand on the ZT so this was a great deal.

My question is I know about the squaretrade warranty through costco but what exactly does it cover. To my understanding not burn in? But what kind of warranty does the tv come with I wasn't exactly clear on that. 1 year I think? But i'm not sure what that covers. Like say a month later the fan noise become bad who would fix that? BB? Panasonic?

I believe spending $3199 and getting 2-year financing makes you a "silver" member at BB. So you get 60 days to return/exchange the TV. Once you're beyond that window, you'll have to go to Panasonic for any issues. I think SquareTrade doesn't cover IR and physical damage due to "acts of God" (earthquake, flooding, etc.).

Best way to confirm all of these is to call each party directly!
post #1808 of 11451
Quote:
Originally Posted by Phanes View Post

I believe spending $3199 and getting 2-year financing makes you a "silver" member at BB. So you get 60 days to return/exchange the TV. Once you're beyond that window, you'll have to go to Panasonic for any issues. I think SquareTrade doesn't cover IR and physical damage due to "acts of God" (earthquake, flooding, etc.).

Best way to confirm all of these is to call each party directly!

A better way to confirm is get the warranty text directly from each provider and compare what the actual coverage is. Really the same thing Phanes is telling you, I just find that reading the actual text allows you to "rise above" what each party may tell you while trying to sell you their plan. Be very clear about what each plan gives you, and what you are willing to pay for that coverage. If they tell you it covers something that isn't actually in the text, chances are it doesn't actually cover that. Warranties can be a good idea, but the time to find out something isn't really covered is before you buy the plan. Just my 2 cents. smile.gif
post #1809 of 11451
Quote:
Originally Posted by Phanes View Post

I believe spending $3199 and getting 2-year financing makes you a "silver" member at BB. So you get 60 days to return/exchange the TV. Once you're beyond that window, you'll have to go to Panasonic for any issues. I think SquareTrade doesn't cover IR and physical damage due to "acts of God" (earthquake, flooding, etc.).

Best way to confirm all of these is to call each party directly!

Thanks for the advice. Yeah apparently the silver does not kick in for prior purchases and this would be considered a prior purchase. It's kinda weird how that works I don't really like that.
post #1810 of 11451
Quote:
Originally Posted by DGeero View Post

Thanks for the advice. Yeah apparently the silver does not kick in for prior purchases and this would be considered a prior purchase. It's kinda weird how that works I don't really like that.

They tend not to care when you actually became an RZ Silver member, just that you are one at the time the return is being made. In fact, I can't find anywhere in the terms where it states that is a rule[Prior Purchase Exclusion]. If they did challenge you on it, which is doubtful, I would ask them for proof of the policy. Keep in mind though, you won't actually become an RZ Silver member for 20-35 days after the purchase, depending on what type of RZ membership you have.
post #1811 of 11451
Quote:
Originally Posted by Speakerphile View Post

They tend not to care when you actually became an RZ Silver member, just that you are one at the time the return is being made. In fact, I can't find anywhere in the terms where it states that is a rule[Prior Purchase Exclusion]. If they did challenge you on it, which is doubtful, I would ask them for proof of the policy. Keep in mind though, you won't actually become an RZ Silver member for 20-35 days after the purchase, depending on what type of RZ membership you have.

After I PMed you about the same issue , went to my BB and they checked the receipt where it should say you are a Silver member if you actually were BEFORE the purchase. My receipt didn't say that because I became a Silver AFTER the purchase. I explained to the CSR that I was indeed a Silver member and he could search on his computer. He did it and did the price matching without major questions. Conclusion: You must be a Silver member at the time you claim a return or price match.and the purchase was done no earlier than 60 days before.

Another big misunderstanding: Price matching is only good for 15 days after the purchase. Just say you want to return and buy a new one and I doubt any manager will refuse to refund the difference. It's absolutely non-sense let the price match good for 15 days if you have 60 days to return.
post #1812 of 11451
Quote:
Originally Posted by DGeero View Post

I scooped up a 65ZT60 on Saturday at BB for the 3199 price. I had no intention of getting a new tv when I went in. I was just browsing with the wife when I saw the price and couldn't believe it. She knew I had been wanting a new tv for awhile so she finally caved and let me get it with the 24 month no interest financing. I think the deal breaker was asking them to play the Hobbit one of her favorite movies tongue.gif I'm upgrading from about a 5 year old 42 inch Vizio. SOOOO EXCITED! I had been thinking of getting the f8500 especially because I didn't want to go up to 4 grand on the ZT so this was a great deal.

My question is I know about the squaretrade warranty through costco but what exactly does it cover. To my understanding not burn in? But what kind of warranty does the tv come with I wasn't exactly clear on that. 1 year I think? But i'm not sure what that covers. Like say a month later the fan noise become bad who would fix that? BB? Panasonic?

If you have a Visa or Mastercard, check with them about warranty coverage. Mine will extend the manufacturer's warranty (doubles the warranty up to a maximum of 3 years) at no extra cost when you make the purchase with your credit card What's especially nice is for the 'extended' period (beyond the manufacturer's warrant) if repairs are needed, you take it to whomever you trust. You don't have to use the manufacturer's authorized repair shop.
post #1813 of 11451
Quote:
Originally Posted by woof07 View Post

If you have a Visa or Mastercard, check with them about warranty coverage. Mine will extend the manufacturer's warranty (doubles the warranty up to a maximum of 3 years) at no extra cost when you make the purchase with your credit card What's especially nice is for the 'extended' period (beyond the manufacturer's warrant) if repairs are needed, you take it to whomever you trust. You don't have to use the manufacturer's authorized repair shop.

Square Trade does not cover burn in. If you are not a Reward Zone Silver member, you have 14 days to return the set if you have a problem with it. After that, you would probably have to work with Panasonic to rectify any issues.

http://www.costco.com/3-Years-%28For-TVs-Over-%241%2c000%29.product.11680336.html

http://content.costco.com/Images/Content/misc/pdf/575685.PDF
post #1814 of 11451
Quote:
Originally Posted by slimoli View Post

After I PMed you about the same issue , went to my BB and they checked the receipt where it should say you are a Silver member if you actually were BEFORE the purchase. My receipt didn't say that because I became a Silver AFTER the purchase. I explained to the CSR that I was indeed a Silver member and he could search on his computer. He did it and did the price matching without major questions. Conclusion: You must be a Silver member at the time you claim a return or price match.and the purchase was done no earlier than 60 days before.

Another big misunderstanding: Price matching is only good for 15 days after the purchase. Just say you want to return and buy a new one and I doubt any manager will refuse to refund the difference. It's absolutely non-sense let the price match good for 15 days if you have 60 days to return.


Well yes, that was my point when I expressed my disappointment that they would not do the price match for me. I did not threaten to return it and buy a new one, which I could have done with my Silver status. Maybe I should have, but like I said, that is why I will go elsewhere for future purchases.
post #1815 of 11451
Well, I went into Tyson's Corner BB today to get the price match sale $3499, and I was given the hardest time by the customer service rep, then the floor manager, then the store manager. I was very nice and said I would like the price difference or return since I purchased about 30 days ago. I was a regular rewards member, but turned to silver after the purchase. Then I was told I can't get a refund or return since I was out of the two week return period and I'm not a silver rewards member. I went through the arguments listed on previous posts and they still said "no". I asked them to show me in writing where there is a prior purchase exclusion and she said it was online and she doesn't have the forms at the store. The store manager finally said it was store policy and the computer wouldn't give a return or price match. I asked the manager to try the refund/exchange on their computer, and what do you know, I was allowed a price match. So either the management is unaware of their fine print on price match and returns, or they are playing hard ball with returns. I would at least think customer satisfaction is a priority. I turned around and bought some B&W M1 surround speakers with the refund, and as I was leaving the store the managers were at the exit and I told them, "see I purchased more items at your store". They didn't even look or say anything to me as I left frown.gif
post #1816 of 11451
Quote:
Originally Posted by Jaguar426 View Post

Well, I went into Tyson's Corner BB today to get the price match sale $3499, and I was given the hardest time by the customer service rep, then the floor manager, then the store manager. I was very nice and said I would like the price difference or return since I purchased about 30 days ago. I was a regular rewards member, but turned to silver after the purchase. Then I was told I can't get a refund or return since I was out of the two week return period and I'm not a silver rewards member. I went through the arguments listed on previous posts and they still said "no". I asked them to show me in writing where there is a prior purchase exclusion and she said it was online and she doesn't have the forms at the store. The store manager finally said it was store policy and the computer wouldn't give a return or price match. I asked the manager to try the refund/exchange on their computer, and what do you know, I was allowed a price match. So either the management is unaware of their fine print on price match and returns, or they are playing hard ball with returns. I would at least think customer satisfaction is a priority. I turned around and bought some B&W M1 surround speakers with the refund, and as I was leaving the store the managers were at the exit and I told them, "see I purchased more items at your store". They didn't even look or say anything to me as I left frown.gif

That is pretty sad

I returned my VT60 i bought for 2599.00 60 days ago at day 56 and i was like here you go RETURN . I wanted the 65" F8500 for 2599.00 they said no so i was like adios BEST BUY. The fan noise is unacceptable in my book for a 2500.00 VT or ZT for that matter i Got my money back got a 65" F8500 for 2589.00 no tax through amazon.. After complaining about the delivery got the 65" F8500 another 20 percent off which came out to around 2079.00 no tax.. Getting the costco 99.00 warranty this week.
making it a 4 year warranty..

Geek squad warranty is overpriced.. brought that back too 499.00 for 4 years for what to cover burn in lol "JOKE" I could care less about geek squad trained calibrators i am sure there is some storys where they suck too .
.. Samsung just gave a 15 month parts/labor warranty for registering on their site this week. After it was all said and done after i buy the costco warranty i am saving 1088.00 bucks vs going with the best buy VT60 for 2599.00 and warranty. Uncle sam got enough of my money this year.
btw the ZT is not worth 3500.00 + tax that is ridicules . also is you are within the 60 day return window you are a silver member the day you bought the set. So yes you can return the ZT60 and get your money back. Return the set asap and just get a new tv .. Abes of maine is having a pretty good sale and their return policy is really good .. Dont go through east coast tv they are scoundrels
post #1817 of 11451
Quote:
Originally Posted by myoda View Post

Square Trade does not cover burn in. If you are not a Reward Zone Silver member, you have 14 days to return the set if you have a problem with it. After that, you would probably have to work with Panasonic to rectify any issues.

http://www.costco.com/3-Years-%28For-TVs-Over-%241%2c000%29.product.11680336.html

http://content.costco.com/Images/Content/misc/pdf/575685.PDF

you have 60 days not 14 days to return

also i looked into the credit card warranty deal.. They will ask you to go through the manufacture first then they will possibly help you. To tell you the truth you are almost better just using the best buy credit card to get the 5% back and going with a geek squad warranty if you can negotiate it down and i am talking 2 years for under 200. They are more likely to work with you to sell a tv for a geek squad warranty reduced a few bucks.. Personally i thought best buy was great a few months ago but now with the prices reduced like abes of maine you are better off going with them and costco square trade.. Square does not cover burn in but any responsible plasma owner should know already not to leave the set on certain content for long periods .. Burn in is a thing of the past and is highly unlikely it will happen unless you have kids playing video games all day.. I think you are more likely to having something go wrong with the screen first nowadays or maybe a bad psu /blow circuit etc.
Square trade warranty is the obvious choice for 99.00 at costco.
post #1818 of 11451
I know that cnet/David K recommend 96hz setting for blu-ray playback.. However, I see some coronas around lights and a little flickering of objects, plus some motion problems on certain movies. 60hz seemed to get better results (no coronas, less judder). Is everyone running 96? am I imagining the 60hz results?

On avatar, 96hz looked good except for coronas around certain lights that did not appear on 60hz. Motion was fantastic at 96 on that bluray, but on others.. 96 seems to make things worse.
post #1819 of 11451
Quote:
Originally Posted by Jaguar426 View Post

Well, I went into Tyson's Corner BB today to get the price match sale $3499, and I was given the hardest time by the customer service rep, then the floor manager, then the store manager. I was very nice and said I would like the price difference or return since I purchased about 30 days ago. I was a regular rewards member, but turned to silver after the purchase. Then I was told I can't get a refund or return since I was out of the two week return period and I'm not a silver rewards member. I went through the arguments listed on previous posts and they still said "no". I asked them to show me in writing where there is a prior purchase exclusion and she said it was online and she doesn't have the forms at the store. The store manager finally said it was store policy and the computer wouldn't give a return or price match. I asked the manager to try the refund/exchange on their computer, and what do you know, I was allowed a price match. So either the management is unaware of their fine print on price match and returns, or they are playing hard ball with returns. I would at least think customer satisfaction is a priority. I turned around and bought some B&W M1 surround speakers with the refund, and as I was leaving the store the managers were at the exit and I told them, "see I purchased more items at your store". They didn't even look or say anything to me as I left frown.gif

The results vary by store. Sucks that you had that experience. My experience was the opposite (different store location). I was within the window though. They didn't give me a hard time at all, did it very quickly. In fact that congratulated me on getting so much money back and seemed amazed at the price drop. "Wow! What a sale! You hit the jackpot" is what the person initially said. They were very positive during the whole thing.

It probably flows down from the store manager. Get a good manager, get a well run store.
post #1820 of 11451
Life time LCD owner, first time plasma owner...
I am ordering my 65 incher. I looked in this thread in regards to break-in but did not find much info.
Do you guys treat the break-in on this set like others?
Can I put in the cnet settings from the start, or should I lower contrast and brightness?

I was planning to put in Cnet settings from the start and just view mixed content for 100 - 150 hours. would that be ok?
Also how can you check to see how many hours are on your set?

thanks
post #1821 of 11451
Quote:
Originally Posted by rx74ray View Post

Life time LCD owner, first time plasma owner...
I am ordering my 65 incher. I looked in this thread in regards to break-in but did not find much info.
Do you guys treat the break-in on this set like others?
Can I put in the cnet settings from the start, or should I lower contrast and brightness?

I was planning to put in Cnet settings from the start and just view mixed content for 100 - 150 hours. would that be ok?
Also how can you check to see how many hours are on your set?

thanks

Congrats, welcome to the dark side. You can use Cnet's settings from the start and view mixed content no problem. Just dont watch 4:3 content, HD fill it if you do. Just remember that the picture gets even better as you break it in. Just curious why a new set don't you have the Sony HX950?
post #1822 of 11451


Got my ZT60 last week. Number 764. Clever how they call an ordinary serial number a "sequential number" to enhance the limited edition aspect of the set. Did not quite understand why they were limited to a smaller production run due to "autoclave" limitations, as explained in the unnecessary but nice hardcover folio that is included. I thought once you have the production line set up, you could just crank it up to aniy number of products that you thought you could sell.

More likely is that Panny wants this positioned as their premium offering and with premium pricing. Which will limit sales to those with deeper pockets.

I used the Cnet settings, which provide a picture almost identical to the THX Cinema setting,just slightly brighter. Difference is barely noticeable which suggest to me that this set's out-of-box calibration is very good. Also, you cannot access the TV's professional-settings mode using the THX presets. You must select Cinema (not THX Cinema) which then unlocks all of the pro menu items. At least, that was my experience.

I was replacing a five year old Panny 58" plasma. First impression is WOW I have never seen blacks like this. And because of those deep blacks, the colours really pop and on a BluRay the images are so crisp and colourfully rendered as to produce an almost 3_d effect. I don't know how else to describe it. Watching the BLU of Reservoir Dogs last week had you half expecting the characters to walk off the screen into your room. Like The Ring.smile.gif


If you don't want to do the professional calibration thing, just use the THX Cinema preset and you will be very close to perfection.
Edited by mjkelch - 7/16/13 at 1:52pm
post #1823 of 11451
On my ZT60, there is no fan noise audible from the viewing position. Very slight noise if you press your ear to the backside of the set. Not an issue for me.
post #1824 of 11451
Quote:
Originally Posted by sirh View Post

I know that cnet/David K recommend 96hz setting for blu-ray playback.. However, I see some coronas around lights and a little flickering of objects, plus some motion problems on certain movies. 60hz seemed to get better results (no coronas, less judder). Is everyone running 96? am I imagining the 60hz results?

On avatar, 96hz looked good except for coronas around certain lights that did not appear on 60hz. Motion was fantastic at 96 on that bluray, but on others.. 96 seems to make things worse.

Dumb question, I know, but your player is set to 24fps output? 96khz works fine for me with no coronas or flickering -- and unlike the CNET recommendation, I have motion smoothing turned completely off.
post #1825 of 11451
biggrin.gif

You nailed it.

The PQ on my ZT60 is - you said the word - stunning.

I can't put my finger on it. Perhaps it is the effect of having true black. But there is an almost 3-D character to really good sources, especially BLU's. We were watching a movie and were marvelling at the image quality.

Amazing PQ out of the box with THX Cinema setting. No fan issues. Lighter than my old 58 Inch Panny (about 30 pounds less)
post #1826 of 11451
Quote:
Originally Posted by mjkelch View Post



Got my ZT60 last week. Number 764.

I used the Cnet settings, which provide a picture almost identical to the THX Cinema setting,, just slightly brighter. Difference is barely noticeable which suggest to me that this set's out-of-box calibration is very good. Also, you cannot access the TV's professional-settings mode using the THX presets. You must select Cinema, which then unlocks all of the pro menu items. At least, that was my experience.

I was replacing a five year old Panny 58" plasma. First impression is WOW I have never seen blacks like this. And because of those deep blacks, the colours really pop and on a BluRay the images are so crisp and colourfully rendered as to produce an almost 3_d effect. I don't know how else to describe it. Watching the BLU of Reservoir Dogs last week had you half expecting the characters to walk off the screen into your room. Like The Ring.smile.gif
A 5-year-old Kuro would have provided you a similar experience. biggrin.gif To borrow a previously used cliche, welcome to the dark side. wink.gif
post #1827 of 11451
Quote:
Originally Posted by sbjork View Post

Dumb question, I know, but your player is set to 24fps output? 96khz works fine for me with no coronas or flickering -- and unlike the CNET recommendation, I have motion smoothing turned completely off.

Yeah its set to 24. Its also a panasonic player.
post #1828 of 11451
Quote:
Originally Posted by vinnie97 View Post

A 5-year-old Kuro would have provided you a similar experience. biggrin.gif To borrow a previously used cliche, welcome to the dark side. wink.gif

Yes, I am sure you are correct. Always heard about the legendary Kuro but never saw one in the flesh.
post #1829 of 11451
Quote:
Originally Posted by mjkelch View Post

Yes, I am sure you are correct. Always heard about the legendary Kuro but never saw one in the flesh.
I've seen one but when I went TV shopping Best Buy didn't have any in stock.
post #1830 of 11451
Quote:
Originally Posted by CSIG1001 View Post

That is pretty sad

I returned my VT60 i bought for 2599.00 60 days ago at day 56 and i was like here you go RETURN . I wanted the 65" F8500 for 2599.00 they said no so i was like adios BEST BUY. The fan noise is unacceptable in my book for a 2500.00 VT or ZT for that matter i Got my money back got a 65" F8500 for 2589.00 no tax through amazon.. After complaining about the delivery got the 65" F8500 another 20 percent off which came out to around 2079.00 no tax.. Getting the costco 99.00 warranty this week.
making it a 4 year warranty..

Geek squad warranty is overpriced.. brought that back too 499.00 for 4 years for what to cover burn in lol "JOKE" I could care less about geek squad trained calibrators i am sure there is some storys where they suck too .
.. Samsung just gave a 15 month parts/labor warranty for registering on their site this week. After it was all said and done after i buy the costco warranty i am saving 1088.00 bucks vs going with the best buy VT60 for 2599.00 and warranty. Uncle sam got enough of my money this year.
btw the ZT is not worth 3500.00 + tax that is ridicules . also is you are within the 60 day return window you are a silver member the day you bought the set. So yes you can return the ZT60 and get your money back. Return the set asap and just get a new tv .. Abes of maine is having a pretty good sale and their return policy is really good .. Dont go through east coast tv they are scoundrels

It is worth noting that you purchased an open box F8500 for that price. Best Buy stores are not allowed to negotiate price on new-in-box F8500, neither is Amazon. Had you actually found an open box F8500 at Best Buy, you probably would have got the same deal. Out of curiosity, what did they screw up on the delivery that they discounted your TV another $500? Glad you got the deal, but man.

Also, there are many more differences between the Costco plan and Best Buy. No lemon is much stricter with Costco, requiring your TV to experience the same problem four times within a twelve month period before they'll agree to pay out the total value of the plan, or what's left of it. Best Buy requires only that the TV need 3 repairs, which can be completely unrelated, at any time during the plan term. You already mentioned the burn-in. The Costco plan also does not cover pixel defects. The biggest thing is, any repairs that they perform prior to deciding to replace your TV will be deducted from the total amount of coverage available. Meaning, if you have it repaired twice, before it dies a third time, you won't get the full replacement value for your TV. This limitation also does not exist with the Best Buy plan. Meaning you won't have to pay additional out of pocket to buy a replacement TV should you find yourself in that situation.

Given all of these differences, I feel that the Best Buy plan more than justifies the difference in price. I understand if you disagree, but don't claim the plans are the same. They are definitely not.
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