Quote:Totally understandable. Goes to show that as much as we like trying to shop around, sometimes the big corporations are a bit more reliable. As it is, if you return it you most certainly should file a complaint with the BBB after you've returned the item since they notify the company. The BBB has no real enforcement powers or authority so not much would come of it unfortunately but it would give you some peace of mind I suppose. I would employ online sources (Yelp, etc.) to document the complaint as well. A simple mistake is forgivable but selling a returned or floor demo item as new is just outright fraud.
post #2521 of 4901
8/20/13 at 8:07am