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Raleigh, NC - HDTV - Page 444

post #13291 of 15081
7/19/10 at 1:06pm
If you do a search on Poirot Series you will see when each episode aired.
My brother caught "2010" also , I missed it but probably would have po'd me anyway.

I wish I could say I could solve them all the first time and I surely should be able to solve one I have seen before like last nights but can't say as normally can
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post #13292 of 15081
7/21/10 at 6:24am
Anybody else lose almost all channels this AM starting around 7am? Both of my boxes can't get (ex.) A&E, ESPN, Food Network, etc. (analog, digital and HD versions). Yet, they can get local, SDV (ex. ESPNNews), and premium (ex. HBO). I'm thinking this is wide spread. TWC's support # is a constant busy (but that may be normal).
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post #13293 of 15081
7/21/10 at 6:32am
Quote:
Originally Posted by toadfannc View Post

Anybody else lose almost all channels this AM starting around 7am? Both of my boxes can't get (ex.) A&E, ESPN, Food Network, etc. (analog, digital and HD versions). Yet, they can get local, SDV (ex. ESPNNews), and premium (ex. HBO). I'm thinking this is wide spread. TWC's support # is a constant busy (but that may be normal).

I know last night and early this morning TWC was having a lot of problems with their internet service being down. I just checked the network status this morning and they are still having RR problems in Raleigh. It's possible that it could have something to do with that outage. Then again it's Time Warner so probably not.
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post #13294 of 15081
7/21/10 at 6:37am
Quote:
Originally Posted by toadfannc View Post

Anybody else lose almost all channels this AM starting around 7am? Both of my boxes can't get (ex.) A&E, ESPN, Food Network, etc. (analog, digital and HD versions). Yet, they can get local, SDV (ex. ESPNNews), and premium (ex. HBO). I'm thinking this is wide spread. TWC's support # is a constant busy (but that may be normal).

Yes, same issue here in the Cary / Holly Springs area. A few channels come in, most do not. No problem (so far) with RoadRunner.

Bob
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post #13295 of 15081
7/21/10 at 7:00am
Quote:
Originally Posted by toadfannc View Post

Anybody else lose almost all channels this AM starting around 7am? Both of my boxes can't get (ex.) A&E, ESPN, Food Network, etc. (analog, digital and HD versions). Yet, they can get local, SDV (ex. ESPNNews), and premium (ex. HBO). I'm thinking this is wide spread. TWC's support # is a constant busy (but that may be normal).

Yup, most everything is down here in Garner. I pulled up their online chat and it says I'm number 488 in queue

So yeah, they're having some issues
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post #13296 of 15081
7/21/10 at 8:12am
Same thing is happening in Goldsboro too!
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post #13297 of 15081
7/21/10 at 9:13am
Same thing here at the corner of Cary and Durham. Can't receive any channel higher than 24 with the cable box. Analog cable (no box) seems to be ok, as does Road Runner. Started here earlier than 7am. Tried customer service for about 30 minutes with nothing but busy signals. Just started an online chat, number 725 in the queue. I'm glad this forum exists or else I would think I was going nuts.
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post #13298 of 15081
7/21/10 at 9:17am
So much for TWC's claim that sat owners have to deal with more outages than cable. It was cable outages that drove me to sat in the first place.
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post #13299 of 15081
7/21/10 at 10:40am
Quote:
Originally Posted by jminer1 View Post

Same thing here at the corner of Cary and Durham. Can't receive any channel higher than 24 with the cable box. Analog cable (no box) seems to be ok, as does Road Runner. Started here earlier than 7am. Tried customer service for about 30 minutes with nothing but busy signals. Just started an online chat, number 725 in the queue. I'm glad this forum exists or else I would think I was going nuts.

From Wral.com

Meanwhile, some Time Warner digital cable customers are unable to see some channels. A spokeswoman said a "software problem" was causing some channel to go dark. There is no estimate of when the issue will be fixed or the number of customers affected. The spokeswoman said customers do not need to call Time Warner to report the issue.
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post #13300 of 15081
7/21/10 at 12:32pm
just got an email from twc:

To our digital cable customers,

As you might know, this morning we experienced a loss of several digital channels and we are working hard to get the issue resolved. We apologize for the inconvenience.

A software error occurred causing many digital cable customers in the Triangle and Fayetteville to lose their digital channels. While we were able to restore service for some customers, many are still experiencing channel outages. The screen on these channels directs you to call customer service. Be assured, this is not an issue with your account. There is no need to call customer service at this time, as our engineers are fully engaged in resolving the issue.

Again, we are sorry for the inconvenience and are working as hard as we can to restore your service.
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post #13301 of 15081
7/21/10 at 1:36pm
Quote:
Originally Posted by chrad44 View Post

just got an email from twc:

To our digital cable customers,

As you might know, this morning we experienced a loss of several digital channels and we are working hard to get the issue resolved. We apologize for the inconvenience.

A software error occurred causing many digital cable customers in the Triangle and Fayetteville to lose their digital channels. While we were able to restore service for some customers, many are still experiencing channel outages. The screen on these channels directs you to call customer service. Be assured, this is not an issue with your account. There is no need to call customer service at this time, as our engineers are fully engaged in resolving the issue.

Again, we are sorry for the inconvenience and are working as hard as we can to restore your service.

Just checked and mine is back, wonder what the refund/credit policy is for losing about half of a "viewing day" worth of TV service?

Bob
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post #13302 of 15081
7/21/10 at 2:57pm
Quote:


Again, we are sorry

That pretty much says it all!
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post #13303 of 15081
7/21/10 at 4:39pm
Quote:
Originally Posted by willobandb View Post

Just checked and mine is back, wonder what the refund/credit policy is for losing about half of a "viewing day" worth of TV service?

The policy is usually "ignore the customer until they complain loud enough."
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post #13304 of 15081
7/22/10 at 5:40am
They sent me a coupon for a free pay-per-view movie a month ago for an outage I didn't even know I had had ... perhaps they'll do the same here.

Didn't have the most recent issue in SW Raleigh, by the way.
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post #13305 of 15081
7/22/10 at 7:40am
Did anyone else lose WRAZ, WTVD and WNCN digital channels over the antenna yesterday?

(I've still got WUNC, WRAL, and WLFL)
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post #13306 of 15081
7/23/10 at 6:25am
Quote:
Originally Posted by brassjunky View Post

Did anyone else lose WRAZ, WTVD and WNCN digital channels over the antenna yesterday?

(I've still got WUNC, WRAL, and WLFL)

No problems for me with the others, but NBC17 is very flaky for me this morning. My XC5000 based Pinnacle 800i gets it with no issues, but neither my HDHR or my Dvico Fusion HDTV5 can even get a lock on it.

I wonder if there is some kind of atmospheric thing going on causing something to drown out our locals? Trip?

Drew
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post #13307 of 15081
7/23/10 at 7:20am
Could be. I'm not home to be able to look for anything.

- Trip
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post #13308 of 15081
7/23/10 at 7:26am
Quote:
Originally Posted by Trip in VA View Post

Could be. I'm not home to be able to look for anything.

- Trip

Whatever it was, it seems to be better now. Even the HDHR can get a lock now..

Drew
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post #13309 of 15081
7/23/10 at 7:32am
I was reading something on line the other night while waiting on the phone with Century Link to get my DSL working about some high level change in the Atmosphere that was much wider then normal and could impact GPS communications. But I think the bounce that TV signals works with is low in the atmosphere and may not be impacted by this wide high level change.\\
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post #13310 of 15081
7/23/10 at 3:01pm
Heh. Apparently RoadRunner here does not meet the new FCC definition for broadband service, necessary for streaming video according to the FCC. The definition requires 4Mbs down and 1 Mbs up, and the best we can do with RoadRunner is 512Kbs up. With U-Verse and it's 1.5 Mbs up not widespread enough, Wake County is considered underserved for broadband by the FCC:

http://www.fcc.gov/Daily_Releases/Da...C-10-129A1.pdf

Maybe that will get TWC to start rolling out DOCSIS 3 or do SOMETHING to get our upload speeds up soon.
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post #13311 of 15081
7/23/10 at 3:51pm
Last year, after having many issues associated with the TWC provided DVR, I purchased a TiVo and have been pleased, though I now have a Tuning Adapter and cable card. The only issues were when the Tuning Adapter fell asleep and had to be power cycled every couple of months. I did have an issue with pixelation on several channels for which the tech installed an amplifier on the coax so that all my signals are now running hot.

Yesterday I discovered that a scheduled recording did not take place, though I saw the record light on. I checked the channel and nothing which is why the scheduled recording did not complete.

Today, I went through the usual process of power cycling the Tuning Adapter and the TiVo which when completed had the same issue. I then got a hold of TWC via a chat and a dispatch has been arranged 6 days from now. I inventoried 37 channels and found that 19 of them were not receiving programming.

I would love to switch to satellite but don't have the view necessary. ATT has a new offering and my neighbor raves about it.

Comments appreciated.
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post #13312 of 15081
7/23/10 at 3:55pm
Quote:
Originally Posted by ApexRon View Post

Last year, after having many issues associated with the TWC provided DVR, I purchased a TiVo and have been pleased, though I now have a Tuning Adapter and cable card. The only issues were when the Tuning Adapter fell asleep and had to be power cycled every couple of months. I did have an issue with pixelation on several channels for which the tech installed an amplifier on the coax so that all my signals are now running hot.

Yesterday I discovered that a scheduled recording did not take place, though I saw the record light on. I checked the channel and nothing which is why the scheduled recording did not complete.

Today, I went through the usual process of power cycling the Tuning Adapter and the TiVo which when completed had the same issue. I then got a hold of TWC via a chat and a dispatch has been arranged 6 days from now. I inventoried 37 channels and found that 19 of them were not receiving programming.

I would love to switch to satellite but don't have the view necessary. ATT has a new offering and my neighbor raves about it.

Comments appreciated.

I had a similar issue on one of my TiVo's last night. It resolved itself overnight and all is back up and runnng fine today.
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post #13313 of 15081
7/23/10 at 4:05pm
Quote:
Originally Posted by gstelmack View Post

Heh. Apparently RoadRunner here does not meet the new FCC definition for broadband service, necessary for streaming video according to the FCC. The definition requires 4Mbs down and 1 Mbs up, and the best we can do with RoadRunner is 512Kbs up

It is at least technically possible to get 1Mb/s up with RR. They changed something on my account when diagnosing a problem last winter, and never changed it back. I get a sustained 1Mb/s up now. I haven't complained.. It made me a lot less eager to jump to UVerse.

I'm jealous of my in-laws with FiOS in NewPort News VA. They pay for the lowest tier, and get a sustained 30Mb/s down and 20Mb/s up.

Drew
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post #13314 of 15081
7/24/10 at 5:24am
Quote:
Originally Posted by scsiraid View Post

I had a similar issue on one of my TiVo's last night. It resolved itself overnight and all is back up and runnng fine today.

It's a miracle!

The 19 missing channels appeared late last night. I will hang on to my TWC dispatch for another 24 hours, just in case.

Communicating with the TWC Level 1 help desk is so frustrating for any technical customer. I believe they don't have the right tools to really determine the nature of most issues, they just use the Easy Button, dispatch. DirecTV would at least pass the customer to a Level 2 or 3 person who had the right tools and knowledge.
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post #13315 of 15081
7/24/10 at 5:44am
Quote:
Originally Posted by drewwho View Post

It is at least technically possible to get 1Mb/s up with RR. They changed something on my account when diagnosing a problem last winter, and never changed it back. I get a sustained 1Mb/s up now. I haven't complained.. It made me a lot less eager to jump to UVerse.

Business Class will do it, but not standard residential service. That 1.5 Mbps is the biggest reason I want U-Verse, although the 18 Mbps down would be nice as well. Unfortunately it turns out I'm too far from the VRAD, so now I have to wait for their pair bonding upgrade to hit the neighborhood, and have to figure out how to get notified when it does.

Unless of course TWC upgrades us to DOCSIS 3 or does something else to improve bandwidth speeds in the area to meet the new definition (and then advertise the heck out of how generous they are I'm sure).
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post #13316 of 15081
7/26/10 at 6:33am
Why do you guys need so much upload speed? Are you running web sites from your houses? Just curious.
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post #13317 of 15081
7/26/10 at 6:34am
Quote:
Originally Posted by DonB2 View Post

Why do you guys need so much upload speed? Are you running web sites from your houses? Just curious.

Slingbox...
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post #13318 of 15081
7/26/10 at 7:00am
Quote:
Originally Posted by DonB2 View Post

Why do you guys need so much upload speed? Are you running web sites from your houses? Just curious.

I work from home. Uploading a 1MB driver build to our test lab is a PITA when the upload speed is not much better than a modem.

Not to mention email attachments, and family stuff, like uploading photos to Picasa (or for professional printing).

Drew
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post #13319 of 15081
7/26/10 at 10:53am
Ok, Thanks for the Upload Factoids.
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post #13320 of 15081
7/26/10 at 7:54pm
Ok, dropped the cable and picked up an el cheapo indoor antenna to get OTA HD.

I can get all CBS, NBC, WRAZ, WLFL and a few others, but no WRAL? What gives?

I checked antenna web and it looks like all the major stations are about ~17ish miles away.

In Cary, NC using an indoor antenna. I'm in a condo so an outdoor antenna isn't happening. Would a preamp or a larger indoor antenna help?
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