Originally posted by gillcup
Has anyone had an amplifier installed by TWC
They installed an amp in my crawlspace where the cable comes in. Seems to work OK on everything that I have hooked up to except for the HD set....but that's the one with the longest cable run....so I don't know if my (very occaisional) HD problems are TWC problems, amp problems, or cable length problems. I'm pretty sure that my problems haven't been made better or worse with the HD DVR.
Seems to be some question about servicing amps...I called them and had a tech come out and look at it. This guy walked in with a bad attitude and when I told him the amp was in the crawl space, he refused to go under there...was calling in to have a contractor come and move all the stuff outside the house. I asked him to just leave then (because TWC had put it in there to begin with) and then he told me that I was being hostile. I was going to call and complain about this guy, but I couldn't find an independent way to call and complain other than the normal call center...which, in my view, is a waste of time. This was really unusual...I've had 3-4 visits from them in the past year and always found people pleasant and accomodating. They didn't always have the skills they needed to have, but never an attitude problem. (I had one guy spend half a day under the house).
One other comment...I had trouble with Road Runner, and the first thing the tech did was take that off the amp and hook it straight to a splitter coming of the street. He said the RR stuff was much more sensitive and that they had been told to be sure and NOT run RR modems thru a distribution amp.