Originally posted by jaysoffian
p.s. - Does anyone know if any TWC NC employees frequent this forum? I'm trying to order Time-Warner service for my new home in NC from CA (where I currently) reside. TWCNC makes it very difficult. The online forms suck if you want to order multiple services from them (cable, internet, phone) and you get zero confirmation once completing the form. The 866 # on their website cannot be reached from CA, and the local service center #'s I tried are constantly busy. They seem not to want my business, but BellSouth sucks so much more, I'm trying my darndest to give it to them...
Thay have been unusually busy the last week -- dunno why. Before now I've always gotten right through on the local numbers.
Fwiw, I have to give TWC-NC a big kudos on customer service. I used satellite for years until I moved into my most recent house, and switched to TWC for the HD content and roadrunner (it's a new neighborhood and I never got a good answer on DSL). So far, Time Warner has been great. There roadrunner service has been reliable, the tech support on it doesn't suck, and when we've had cable cuts (2 in 2 days thanks to some drainage work being done) they were both fixed within four hours. I've been shocked by how good their service has been. The only things I'm really unhappy about are no HD DVR (which I've just decided to blame Scientific Atlanta on) and no ESPN HD (which is a corporate problem).