I'm the one who purchased the Sony VPL-HW50es projector and SI Black Diamond Zero Edge screen from Kerry Hibdon (KDH). I wish I could report I'm happy with the transaction, projector and screen. Unfortunately I'm not. I'm actually really PO'd at the moment! I thought I was getting a great deal getting this awesome projector and Zero Edge screen for $6K with only a few months of usage. The screen alone sells for nearly $5K new. I was a little apprehensive about purchasing such expensive equipment from the AVS classifieds without having the buyer protection and resolution center when buying through eBay. I now wish I hadn't pulled the trigger on this sale and purchased the projector and screen new instead. Kerry I would not consider an ethical seller who'll do the right thing when a problem occurs. I would not recommend anyone in the future purchase HT equipment from Kerry if he should ever list items for sale here in the classifieds. Or ebay.
Here's what happened.. Kerry did ship me the projector and screen back in early July after receiving the funds. The HW50ES projector arrived a week or so before the screen. No issues at all with the projector. Love it! Unfortunately the 115" Zero Edge screen arrived damaged. The top reflective coating was damaged during transit causing lines to appear on the screen during light scenes as you can see in the photo attached. The damage without a doubt occurred during shipment. The lines where the screen coating was scraped off form the outline of the inner cardboard "padding" of the box the screen shipped in. We think there was pressure placed against the lid during transit. The friction between inner section of the lid and screen caused the reflective coating to rub off. I'm positive the damage did not exist prior to Kerry shipping it to me. He used FedEx Freight to ship the screen. I did ask Kerry to make sure he obtained insurance for the screen shipment to cover damages in case something happened to it. Kerry claims he did request $3,500 insurance when hiring FedEx Freight. But he doesn't have any paperwork or other proof from FedEx that he had it insured. FedEx is claiming there was no insurance. I noticed the damage after the screen was unboxed and hung on my family room wall. I did PM Kerry that night to inform him of the damage and included photos of the damage. He filed a damage claim with FedEx right away. FedEx is notoriously slow in investigating damage claims. It took several weeks. They sent an investigator here to my home to look at the screen damage. She took photos of the screen damage and shipping box. About 3 weeks ago FedEx concluded they were not responsible for the damage. And they claim the screen was not insured, so they weren't going to pay for screen repairs or replacement. FedEx considers the case closed. Kerry did ask to escalate and speak to a manager in the concealed damage department at FedEx. He's been placed in the queue and still waiting for a phone call from them.
I've been patient throughout this process. But it's been 2 months that I've had this damaged screen. I didn't spend thousands for a damaged screen and degraded image! I contacted Blake at Screen Innovations regarding the damage. Sent him photos of the screen. Blake says the damage to the screen coating cannot be repaired. The screen will have to be replaced. SI does have a lifetime replacement policy on their screens. It's 50% of the cost of a new screen plus shipping. So it would cost about $2,500 to replace this screen. As the buyer, I should not be responsible for paying for the screen replacement. It's always the seller's responsibility to get the item to the buyer undamaged. That's ebay's policy regarding goods damaged during shipping, so it shouldn't be any different in this case. The screen arrived damaged. It's not my fault there wasn't insurance on the screen. So it should be Kerry, the seller's, responsibility to replace the screen. A few days ago I PM'd Kerry to let him know I wanted to have the screen replaced now as I've waited long enough. I politely asked him to pay 50% of the screen replacement cost. In reality he should pay the entire $2,500 replacement cost, but I'm willing to pay half. Kerry replied back refusing to help pay for the screen replacement. Kerry says the damaged screen became my problem the moment I obtained possession! Even suggested that I be the one to sue FedEx. Unbelievable!! He's the one who hired FedEx to ship the screen and failed to make sure he had insurance. And now the damaged screen is MY problem? I have no doubt I would win if I had purchased the screen from him through ebay and filed a case against him through the resolution center. Unfortunately this isn't eBay. I probably should sue him, but I'm in Arizona and he's in Tennessee. So I'd have to fly across country and take time off from work to take him to small claims court This really sucks as I had to take out a loan to come up with the $6,000 cash to pay for the projector and screen. And now I'll have to take out another $2,500 loan if I pay for the screen replacement. In the end I'll have paid more than the retail cost of a brand new projector and Zero Edge screen. This makes my blood boil!! If the roles were reversed and I was the seller, I would bite the bullet and pay for the screen replacement. It's the ethical and proper thing for a seller to do in a case like this. Unfortunately not everyone in this world will do the right thing and do whatever it takes to avoid responsibility. Even if it means screwing over someone else. I don't think my conscious could take doing something like this to someone else.