Originally Posted by oneeyeblind
Lets also not try be apologist either. Epik ruined their reputation. You don't do that to customers. Further you don't go MIA for 6 months. Come back teasing new product and not address the issue. Epik has enough competition that their is no reason at all to consider them. Chad still hasn't posted here on AVS, to you know make amends with the people he let down. People bought a product from him. Its not like he ran a freaking charity.
I agree. Chad (had/still has) horrible CS for the past 7 months or so. There were maybe a handful of people who had to go through a lot effort to get warranty service and maybe 1 or 2, that I'm aware of, who gave up trying to get warranty service.
What Chad didn't do is sell a bunch of defective products and refuse service. He didn't do anything criminal.
I think his lack of CS is probably enough to drive away most people. I don't think we need to exaggerate what he did on top of that.
I wouldn't go so far as to say I would never do business with him, I would just lump him in with buying something from ebay or used. You get what you get and if there's something wrong, there's s good chance you won't get it fixed for free.