Originally Posted by nfraso
Update: I decided to give ECTV a call and complain about the shipping speed since I upgraded to "express white glove". Now, obviously I understand it was shipped out last Monday and expected it sometime Mon-Wed of this week (I'd say 2 weeks from order date, 10 business days, is when I'd start to get anxious and legitimately wonder what's up). Ordering on a Friday is always a great way to extend times wrapping around to the following week. And for the price, I'm not really in a huge hurry or anything. But I wanted to see how they would handle it.
Lady I talked to was feisty, we had a good go-around where I pretended to not recognize time in business days. I mean technically "one week" is always seven days I think, and she insisted "one week" is seven business days etc... it was pretty entertaining. She started to get into processing time and I said something about Amazon at one point- she said even Amazon probably has processing time of a couple days (I assume she's never shopped there?).
I told her heck, I could order this same TV and have it in my door in 3 days for free from them. In fact, since you're not going to refund my shipping charge I'll just refuse delivery and order from them. Thanks.
She gets her manager on the phone (actually seemed like a decent guy). He contacted the trucking company and said they will be setting up a Thurs. delivery. Without me saying anything, he said that seems like a long time, it usually is and should have been a faster delivery to SC. He offered to refund $50- I accepted and thanked him.
All in all, you've got to make some noise and have some fun with it, but it's good to know they actually do refund some things back if needed or you felt justified.
When i ordered from them, i declined the upgraded shipping and the tv arrived to me within 7 days...But that may be because i live just outside of nyc, which is somewhat local to them..
I was not able to avoid the "shipping insurance" which ran about $70 on a $1800 purchase.. Funny thing is, its always white glove shipping because unless they unbox it for you and let
you inspect it, then how on earth would you be able to "sign off" on the tv? That along with poor customer service is my main problem with EC,, they attempt to charge you for a service that is already included , and that is one huge difference between buying from EC or amazon/bb.. It just rubs alot of people the wrong way when someone flat out lies to you where as to most other online retailers
may have higher prices, but at least they are up front about it.. I'm not trying to critisize your purchase, I'm just writing this to inform potential buyers as to what their ploys are..