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The East Coast TV's Experiment - Page 5

post #121 of 378
Quote:
Originally Posted by nfraso View Post

How would that change your level of confidence when you knew going in 100% that was exactly what they would do? confused.gif

I figured after i made it very clear on my notes during checkout i didnt want any additional shipping,warranty or insurance charges that they wouldnt bother me.
post #122 of 378
Thread Starter 
Quote:
Originally Posted by Speakerphile View Post

Does anyone know where they get their inventory from? They obviously aren't buying it from Samsung or Panasonic. I wouldn't be surprised if most distributors wouldn't do business with them either. Not sure that it entirely matters, but isn't anyone curious?

I'm sure plenty are curious, but does anyone have the means to find out? Surely Samsung and Panasonic both know exactly where they get their inventory from and are OK with it.
post #123 of 378
Thread Starter 
Quote:
Originally Posted by Lagwagon View Post

I figured after i made it very clear on my notes during checkout i didnt want any additional shipping,warranty or insurance charges that they wouldnt bother me.

Understood, if nothing else the additional data point for that method is appreciated.
post #124 of 378
Quote:
Originally Posted by nfraso View Post

I'm sure plenty are curious, but does anyone have the means to find out? Surely Samsung and Panasonic both know exactly where they get their inventory from and are OK with it.

I would assume that Samsung and Panasonic are NOT OK with it. Considering they are not operating within their suggested pricing guidelines.
post #125 of 378
Thread Starter 
Quote:
Originally Posted by Speakerphile View Post

I would assume that Samsung and Panasonic are NOT OK with it. Considering they are not operating within their suggested pricing guidelines.

If they weren't OK with it, they would have done something about it, no?

Are you also saying Samsung is not OK with Cleveland Plasma since they aren't selling this set at the $3400 UMRP?
post #126 of 378
Quote:
Originally Posted by nfraso View Post

If they weren't OK with it, they would have done something about it, no?

Are you also saying Samsung is not OK with Cleveland Plasma since they aren't selling this set at the $3400 UMRP?

I can guarantee you that Samsung is not OK with ANY dealer breaking their UMRP prices. That said, Samsung & Panasonic have very little sway with unauthorized dealers that have no business arrangement with them.
post #127 of 378
Thread Starter 
One way or another, their TV's go through someone to get to East Coast, Abe's, Cleveland and other, smaller guys. If this was an issue, I don't see how they wouldn't have sway.
post #128 of 378
Figured I would add my experience with East Coast. My situation is actually a little different. I am distantly related to the owners of East Coast through marriage. I am not close with them nor do I talk to them so I won't be able to answer any of the more detailed questions that even I would like to know(like how the hell do they get the tvs). What I was able to get was piece of mind knowing that I should not get screwed over for a couple thousand dollars since I am a "relative". I was also able to not have to deal with up-selling. I actually liken the up-selling to going to Fry's or the old Circuit City and getting pestered to buy the extended warranty(because that is where the REAL money is). I used to work at both years and years ago where it used to be commissioned sales and thats how we made tons of money. Anyway.

I actually originally ordered a 65vt60 but then whet to magnolia and compared it to the 64F8500 and decided to switch. (this decision about the panels has WAY more to it but has nothing to do with this thread) Got my Panny canceled since it wasn't shipped yet. I was told when the Samsung would be in stock and did another order. Ordered it on a friday and it shipped the same day. (I also noticed others got theirs shipped out on the same friday on this board). What concerned me though was the shipping company. AM Home delivery has some of the worst reviews I have ever seen on the web, lol. I mean it was great and all that I thought I had some upper hand with East Coast, but once it left them and was in the hands of AM Home delivery...I felt like I screwed myself. Almost everything I read was about them throwing stuff around, breaking things, ruining homes with trucks, not calling and god knows what else. So I was very concerned.

Long story short. I called them, they said it would make it to me on wed. They said they would call me after 4pm on tue to tell me the delivery window. Then they would call me 30 min before they would arrive. As I did not trust any of this going by what I had read about them and their awesome F rating with the BBB I was sure this was going to be hell. Well..they called at 4:35 on tue to give me a 4 hour window on wed. I really couldn't take off half the day, but I could run home if I got that 30 minute call. My wife was home but I really didn't want her inspecting the set alone so it was a gamble. My delivery time was between 10-2. I got the half hour call at 12, ran home(live about 10 min away from work). They arrived on time with the box in perfect shape. They opened it, got it out enough to turn it on so I could inspect it. Tv looked good. Gave them $20 for just me being happy they didn't break my "baby" and went back to work.

So in the end, I guess my experience is just like everyone else except for not having to deal with the up-selling and some piece of mind with my money. Would I buy it from best buy if they would match the price. YES. Because the 30 days would be worth it to me for the same price. /rant on/ Would I buy it from Best Buy if they got within $300, NO. And you want to know why. Because they are useless and don't know a thing about the products they are selling. Anyone who trys to convince me I need a $129 6 foot HDMI Monster Cable because the cables from monoprice suffer from interference and won't give me a good signal should not work at a place that has exclusive rights to sell the ZT Panny sets right now. Not that it matters as my Magnolia won't price match anyone but the authorized list they have anyway. So no I don't see how anyone can justify spending 500-1300 more for the same thing /rant off/

Trust me I am not some sort of shill for them. I actually bought by Kuro 5080 from Cleavland back in the day. I have been on these boards for a while and you can search my history and see I never have even mentioned these guys before.

Guess we can just add another to the "not ripped off by east coast tv" guys.
post #129 of 378
Quote:
Originally Posted by Speakerphile View Post

Does anyone know where they get their inventory from? They obviously aren't buying it from Samsung or Panasonic. I wouldn't be surprised if most distributors wouldn't do business with them either. Not sure that it entirely matters, but isn't anyone curious?
Great post and exactly why I'm willing to pay the "exorbitant" prices claimed by some. Good luck to anyone buying from this company if trouble arises with your TV. Gary
post #130 of 378
Quote:
Originally Posted by dykast View Post

Figured I would add my experience with East Coast. My situation is actually a little different. I am distantly related to the owners of East Coast through marriage. I am not close with them nor do I talk to them so I won't be able to answer any of the more detailed questions that even I would like to know(like how the hell do they get the tvs). What I was able to get was piece of mind knowing that I should not get screwed over for a couple thousand dollars since I am a "relative". I was also able to not have to deal with up-selling. I actually liken the up-selling to going to Fry's or the old Circuit City and getting pestered to buy the extended warranty(because that is where the REAL money is). I used to work at both years and years ago where it used to be commissioned sales and thats how we made tons of money. Anyway.

I actually originally ordered a 65vt60 but then whet to magnolia and compared it to the 64F8500 and decided to switch. (this decision about the panels has WAY more to it but has nothing to do with this thread) Got my Panny canceled since it wasn't shipped yet. I was told when the Samsung would be in stock and did another order. Ordered it on a friday and it shipped the same day. (I also noticed others got theirs shipped out on the same friday on this board). What concerned me though was the shipping company. AM Home delivery has some of the worst reviews I have ever seen on the web, lol. I mean it was great and all that I thought I had some upper hand with East Coast, but once it left them and was in the hands of AM Home delivery...I felt like I screwed myself. Almost everything I read was about them throwing stuff around, breaking things, ruining homes with trucks, not calling and god knows what else. So I was very concerned.

Long story short. I called them, they said it would make it to me on wed. They said they would call me after 4pm on tue to tell me the delivery window. Then they would call me 30 min before they would arrive. As I did not trust any of this going by what I had read about them and their awesome F rating with the BBB I was sure this was going to be hell. Well..they called at 4:35 on tue to give me a 4 hour window on wed. I really couldn't take off half the day, but I could run home if I got that 30 minute call. My wife was home but I really didn't want her inspecting the set alone so it was a gamble. My delivery time was between 10-2. I got the half hour call at 12, ran home(live about 10 min away from work). They arrived on time with the box in perfect shape. They opened it, got it out enough to turn it on so I could inspect it. Tv looked good. Gave them $20 for just me being happy they didn't break my "baby" and went back to work.

So in the end, I guess my experience is just like everyone else except for not having to deal with the up-selling and some piece of mind with my money. Would I buy it from best buy if they would match the price. YES. Because the 30 days would be worth it to me for the same price. /rant on/ Would I buy it from Best Buy if they got within $300, NO. And you want to know why. Because they are useless and don't know a thing about the products they are selling. Anyone who trys to convince me I need a $129 6 foot HDMI Monster Cable because the cables from monoprice suffer from interference and won't give me a good signal should not work at a place that has exclusive rights to sell the ZT Panny sets right now. Not that it matters as my Magnolia won't price match anyone but the authorized list they have anyway. So no I don't see how anyone can justify spending 500-1300 more for the same thing /rant off/

Trust me I am not some sort of shill for them. I actually bought by Kuro 5080 from Cleavland back in the day. I have been on these boards for a while and you can search my history and see I never have even mentioned these guys before

Guess we can just add another to the "not ripped off by east coast tv" guys.
I'm sorry you lost me at " I am distantly related to the owners of East Coast through marriage. I am not close with them nor do I talk to them so I won't be able to answer any of the more detailed questions that even I would like to know(like how the hell do they get the tvs). Please don't be offended and I'm certainly not calling you a liar, it's just the cynic in me. Gary
post #131 of 378
Quote:
Originally Posted by nfraso View Post

You make it sound like it takes forever to get a replacement or fix through Samsung. It does not. Both are waiting games, neither are "forever". However, some seem to imply it's just as easy as bringing back a toaster to Wal-Mart and walking out with a new one. It's not.

I just saw an open box/display 90" Sharp at Best Buy for $1.5K more than ECTV sells them new. What a bargain.

i hope your hearing especially in the 17-20khz region is stellar. if you can hear at this threshold be prepared for the samsung pdp to buzz. i also hope it annoys the hell out of you. will see how you like dealing with samsung warranty then. i'm joking here a bit of course, but i tell you what swapping for another one or getting my money back was without no doubt for me to spend the extra coin and go through BB.
post #132 of 378
Quote:
Originally Posted by guss2 View Post

I'm sorry you lost me at " I am distantly related to the owners of East Coast through marriage. I am not close with them nor do I talk to them so I won't be able to answer any of the more detailed questions that even I would like to know(like how the hell do they get the tvs). Please don't be offended and I'm certainly not calling you a liar, it's just the cynic in me. Gary

I guess I just don't want to get into personal information about myself or them. More about them as it isn't in my right to do that. And on top of that I honestly don't know anything more then you guys do. My communication with them was basically through another relative that is closer to them. I just wanted to be upfront but also say at the same time I have no idea how they are selling the sets so cheap. I really have nothing to lie about. I mean I guess I could ask if I really wanted to, but I would feel wrong in asking those types of questions. Because frankly it's none of my business.
post #133 of 378
Quote:
Originally Posted by dykast View Post

I guess I just don't want to get into personal information about myself or them. More about them as it isn't in my right to do that. And on top of that I honestly don't know anything more then you guys do. My communication with them was basically through another relative that is closer to them. I just wanted to be upfront but also say at the same time I have no idea how they are selling the sets so cheap. I really have nothing to lie about. I mean I guess I could ask if I really wanted to, but I would feel wrong in asking those types of questions. Because frankly it's none of my business.
I can appreciate your position here and thank you for posting your experience as well. Enjoy the new TV, Gary.
post #134 of 378
Thread Starter 
Quote:
Originally Posted by guss2 View Post

Great post and exactly why I'm willing to pay the "exorbitant" prices claimed by some. Good luck to anyone buying from this company if trouble arises with your TV. Gary

I won't need luck with a valid Samsung warranty.
Quote:
Originally Posted by airgas1998 View Post

i hope your hearing especially in the 17-20khz region is stellar. if you can hear at this threshold be prepared for the samsung pdp to buzz. i also hope it annoys the hell out of you. will see how you like dealing with samsung warranty then. i'm joking here a bit of course, but i tell you what swapping for another one or getting my money back was without no doubt for me to spend the extra coin and go through BB.

I'm familiar with PDP buzzing. Many had the same complaints about the Kuro I've owned for 4 years. Maybe this will be extreme, I don't know.

In any case, not in a million years is +$900 worth it to me to make it slightly more convenient to remedy a "potential" situation. No way.
post #135 of 378
Quote:
Originally Posted by nfraso View Post

You make it sound like it takes forever to get a replacement or fix through Samsung. It does not. Both are waiting games, neither are "forever". However, some seem to imply it's just as easy as bringing back a toaster to Wal-Mart and walking out with a new one. It's not.

I just saw an open box/display 90" Sharp at Best Buy for $1.5K more than ECTV sells them new. What a bargain.

Actually I never said anything about how long it takes to wait for Samsung. Also, returning a TV at Best Buy does not tend to be much more difficult than than returning a toaster at Wal-Mart. It is a little bit of a wait if you want them to pick it up, but so is a cab...
post #136 of 378
Quote:
Originally Posted by Lagwagon View Post

I did.Just had to satisfy my curiosity.In all the years Ive ordered stuff online this was the first time where a company tried to add charges after checkout.Just didnt instill alot of confidence in them.

LOL. So let me try to understand this. You knew EXACTLY what was going to happen, KNEW you wouldn't like it, yet simply had to do it? Bottom line this for us, please. What did your experience and its rehashing here on the forum contribute to the discussion? I mean, did you learn anything new? Does sharing your experience, which was par for the course, help any of us?

Good grief.

Now, had you written in the comments of your order that you were aware of EC's reputation and that you did not care for even the mere hint of upselling and that if they didn't care to deliver the TV at the agreed upon price that they shouldn't bother reaching you, etc, THEN we might have all learned something.

Am I missing something?
post #137 of 378
Quote:
Originally Posted by Speakerphile View Post

Actually I never said anything about how long it takes to wait for Samsung. Also, returning a TV at Best Buy does not tend to be much more difficult than than returning a toaster at Wal-Mart. It is a little bit of a wait if you want them to pick it up, but so is a cab...

Why do you constantly defend your employer? Let it go. You aren't the CEO (are you?). You aren't a major shareholder (are you?).
post #138 of 378
Quote:
Originally Posted by jh901 View Post

LOL. So let me try to understand this. You knew EXACTLY what was going to happen, KNEW you wouldn't like it, yet simply had to do it? Bottom line this for us, please. What did your experience and its rehashing here on the forum contribute to the discussion? I mean, did you learn anything new? Does sharing your experience, which was par for the course, help any of us?

Good grief.

Now, had you written in the comments of your order that you were aware of EC's reputation and that you did not care for even the mere hint of upselling and that if they didn't care to deliver the TV at the agreed upon price that they shouldn't bother reaching you, etc, THEN we might have all learned something.

Am I missing something?

Good point jh901.Sorry for wasting everyones time.

BTW as stated earlier I made it very clear in my comments about no upselling in regards to shipping,warranty and insurance.
Edited by Lagwagon - 6/25/13 at 6:33am
post #139 of 378
Thread Starter 
Quote:
Originally Posted by Speakerphile View Post

Actually I never said anything about how long it takes to wait for Samsung. Also, returning a TV at Best Buy does not tend to be much more difficult than than returning a toaster at Wal-Mart. It is a little bit of a wait if you want them to pick it up, but so is a cab...

Uh, no it's more like calling up Wal-Mart setting up a day and waiting for them to come get your old broken toaster, while they order a new toaster and call you when they get it in to set up a delivery for said new toaster.

It's a little different than bringing it down to your local store and walking out with a replacement within the hour.
post #140 of 378
Thread Starter 
Update: I decided to give ECTV a call and complain about the shipping speed since I upgraded to "express white glove". Now, obviously I understand it was shipped out last Monday and expected it sometime Mon-Wed of this week (I'd say 2 weeks from order date, 10 business days, is when I'd start to get anxious and legitimately wonder what's up). Ordering on a Friday is always a great way to extend times wrapping around to the following week. And for the price, I'm not really in a huge hurry or anything. But I wanted to see how they would handle it.

Lady I talked to was feisty, we had a good go-around where I pretended to not recognize time in business days. I mean technically "one week" is always seven days I think, and she insisted "one week" is seven business days etc... it was pretty entertaining. She started to get into processing time and I said something about Amazon at one point- she said even Amazon probably has processing time of a couple days (I assume she's never shopped there?).

I told her heck, I could order this same TV and have it in my door in 3 days for free from them. In fact, since you're not going to refund my shipping charge I'll just refuse delivery and order from them. Thanks.

She gets her manager on the phone (actually seemed like a decent guy). He contacted the trucking company and said they will be setting up a Thurs. delivery. Without me saying anything, he said that seems like a long time, it usually is and should have been a faster delivery to SC. He offered to refund $50- I accepted and thanked him.

All in all, you've got to make some noise and have some fun with it, but it's good to know they actually do refund some things back if needed or you felt justified.
post #141 of 378
Quote:
Originally Posted by nfraso View Post

Update: I decided to give ECTV a call and complain about the shipping speed since I upgraded to "express white glove".


She gets her manager on the phone (actually seemed like a decent guy). He contacted the trucking company and said they will be setting up a Thurs. delivery. Without me saying anything, he said that seems like a long time, it usually is and should have been a faster delivery to SC. He offered to refund $50- I accepted and thanked him.

All in all, you've got to make some noise and have some fun with it, but it's good to know they actually do refund some things back if needed or you felt justified.

Excellent! ECTV is going to see volumes rise on the reports within this thread alone. LOL.
post #142 of 378
Quote:
Originally Posted by nfraso View Post

Update: I decided to give ECTV a call and complain about the shipping speed since I upgraded to "express white glove". Now, obviously I understand it was shipped out last Monday and expected it sometime Mon-Wed of this week (I'd say 2 weeks from order date, 10 business days, is when I'd start to get anxious and legitimately wonder what's up). Ordering on a Friday is always a great way to extend times wrapping around to the following week. And for the price, I'm not really in a huge hurry or anything. But I wanted to see how they would handle it.

Lady I talked to was feisty, we had a good go-around where I pretended to not recognize time in business days. I mean technically "one week" is always seven days I think, and she insisted "one week" is seven business days etc... it was pretty entertaining. She started to get into processing time and I said something about Amazon at one point- she said even Amazon probably has processing time of a couple days (I assume she's never shopped there?).

I told her heck, I could order this same TV and have it in my door in 3 days for free from them. In fact, since you're not going to refund my shipping charge I'll just refuse delivery and order from them. Thanks.

She gets her manager on the phone (actually seemed like a decent guy). He contacted the trucking company and said they will be setting up a Thurs. delivery. Without me saying anything, he said that seems like a long time, it usually is and should have been a faster delivery to SC. He offered to refund $50- I accepted and thanked him.

All in all, you've got to make some noise and have some fun with it, but it's good to know they actually do refund some things back if needed or you felt justified.

When i ordered from them, i declined the upgraded shipping and the tv arrived to me within 7 days...But that may be because i live just outside of nyc, which is somewhat local to them..
I was not able to avoid the "shipping insurance" which ran about $70 on a $1800 purchase.. Funny thing is, its always white glove shipping because unless they unbox it for you and let
you inspect it, then how on earth would you be able to "sign off" on the tv? That along with poor customer service is my main problem with EC,, they attempt to charge you for a service that is already included , and that is one huge difference between buying from EC or amazon/bb.. It just rubs alot of people the wrong way when someone flat out lies to you where as to most other online retailers
may have higher prices, but at least they are up front about it.. I'm not trying to critisize your purchase, I'm just writing this to inform potential buyers as to what their ploys are..
post #143 of 378
Quote:
Originally Posted by Lagwagon View Post

Good point jh901.Sorry for wasting everyones time.

BTW as stated earlier I made it very clear in my comments about no upselling in regards to shipping,warranty and insurance.

You did not waste anyone's time.. It was actually helpful, because now we now that even if at the time of placing the order, if we specify that
there are to be "NO UPSELL CALLS" on the notes section, that they will disregard that and call anyway..
post #144 of 378
Thread Starter 
Quote:
Originally Posted by Tony1 View Post

When i ordered from them, i declined the upgraded shipping and the tv arrived to me within 7 days...But that may be because i live just outside of nyc, which is somewhat local to them..
I was not able to avoid the "shipping insurance" which ran about $70 on a $1800 purchase.. Funny thing is, its always white glove shipping because unless they unbox it for you and let
you inspect it, then how on earth would you be able to "sign off" on the tv? That along with poor customer service is my main problem with EC,, they attempt to charge you for a service that is already included , and that is one huge difference between buying from EC or amazon/bb.. It just rubs alot of people the wrong way when someone flat out lies to you where as to most other online retailers
may have higher prices, but at least they are up front about it.. I'm not trying to critisize your purchase, I'm just writing this to inform potential buyers as to what their ploys are..

Yes, I tried that line of reasoning with them to see where it led actually. They claim if you don't get the upgraded white glove that ships through AM Trucking/Home Delivery they ship Yellow Freight with curbside delivery.

I guess if yours was AM Trucking, that would prove to be false?
post #145 of 378
Can any of you that have successfully ordered and received an HDTV from east coast tvs answer the following question:

Was the shipper name and address on the freight bill East Coast TVs , Linden NJ or another name and/or address?
post #146 of 378
Quote:
Originally Posted by Gary Merson View Post

Can any of you that have successfully ordered and received an HDTV from east coast tvs answer the following question:

Was the shipper name and address on the freight bill East Coast TVs , Linden NJ or another name and/or address?

Mine was.
post #147 of 378
Thanks. Anyone else?
post #148 of 378
Quote:
Originally Posted by jh901 View Post

Why do you constantly defend your employer? Let it go. You aren't the CEO (are you?). You aren't a major shareholder (are you?).

I am not blindly defending my employer. I have no problem calling them out when they do something wrong. That wasn't the case here. Besides, someone needs to balance out the Best Buy hate around here with some actual fact...
post #149 of 378
Quote:
Originally Posted by nfraso View Post

Yes, I tried that line of reasoning with them to see where it led actually. They claim if you don't get the upgraded white glove that ships through AM Trucking/Home Delivery they ship Yellow Freight with curbside delivery.

I guess if yours was AM Trucking , that would prove to be false?

I am pretty sure it was AM Trucking if my memory serves me correctly, i was able to track it online and 2 guys showed up in a small truck, they brought the tv into my livingroom, removed it out of the box, plugged it in and showed me that
it powered up. I don't think big screen tvs are ever delivered curbside, without the customer inspecting it first. The same way large furniture always needs to be inspected first before you take delivery.. There's just too much risk in it for the customer, otherwise.
post #150 of 378
Thread Starter 
Quote:
Originally Posted by Gary Merson View Post

Thanks. Anyone else?

I'll let you know as soon as I see it!
Quote:
Originally Posted by Speakerphile View Post

Besides, someone needs to balance out the Best Buy hate around here with some actual fact...

Such as?
Quote:
Originally Posted by Tony1 View Post

I am pretty sure it was AM Trucking if my memory serves me correctly, i was able to track it online and 2 guys showed up in a small truck, they brought the tv into my livingroom, removed it out of the box, plugged it in and showed me that
it powered up. I don't think big screen tvs are ever delivered curbside, without the customer inspecting it first. The same way large furniture always needs to be inspected first before you take delivery.. There's just too much risk in it for the customer, otherwise.

Sounds like it was. Absolutely, I don't know how you'd sign for a TV delivered curbside. eek.gif
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