Originally Posted by greenland
A broken set from day one that cannot be returned or exchanged, but has to be repaired, turns out to be just a refurbished set from day one, at the price of a new set in working order, without the discount that refurbished sets are sold for.
Not really. A refurbished set is not different from a new set- they're both with new parts in working order. The difference is the refurbished set gets a 30 day warranty where the new set has 1 year. Since you would still have your 1 year warranty, it's still a new set.
Besides, Best Buy would sell you an open box abused set for $200 less than list. So yeah, I'm already getting better than their "refurbished" set pricing.
Originally Posted by Tony1
So you're saying, that after the delivery guys leaves, and you actually start watching the tv,, and you notice it start acting weird, that you wouldn't be more comfortable knowing that you
can easily just exchange it for another from the retailer? You're saying that now you are forced to deal with samsung at day 1 (usually when you'd notice the problem)., and are forced to explain what is wrong, and wait for the samsung tech to come and take apart your brand new tv, and possibly replace it with a refurb? You'd rather go that route? Really? What if the buzzing is too loud and annoys you? You will have a headache on your hands.. Do not get me wrong, I am not
saying i would not have bought it from where you did, i feel the money you saved was worth the risk of the huge hassle,, but know that there are drawbacks from purchasing from EC..
What's the difference? If it starts acting weird day 1 I have to call Best Buy and wait for them. Best Buy might be 5 minutes from me, but they don't have any of these I can exchange. They'll have to order one. They hardly even know these exist down there. If it has a severe buzz and no other issues I want the buzz fixed, not another set that might introduce other issues.
The question is, on day 31 when your return period ends and your set turns out to be just fine up until that point, what have you bought for that $900 extra you paid Best Buy?
Originally Posted by AKA
So, Craigslist is your idea of getting your money back? Sounds like a hassle to me, but more power to you if you think it's not. I'm not sure what Costco and their 3rd party warranty (which you can't buy for EC as they're not authorized) has to do with this - their return policy is 90 days. If anything, they're more like BB or other retailers, just with possibly better prices, less selection but a better return policy. Warranty is a whole different matter, as far as retailers are concerned.
If we've "pounded" the reason their prices are so low, why not let it be if you agree? This thread began as a pseudo-defense of retailers like EC, but seems to now imply that people not choosing EC are "burning cash" on a foolish notion. The reality is, whether or not you want to admit it, that EC does have low prices on SOME models. They also have a record of selling items that they do not have in stock and only cancel after customers refuse extras or just promising delivery dates which are not based in reality. In addition they require customers pay a seemingly varying amount to cover insurance, which is not disclosed well up front.. They've also proven that they have no interest in supporting a purchase after the fact and are even rude about it. This is documented - yet they proudly trumpet their commitment to customer service on their website.
Can people overlook all of these in favor of an attractive price on some items? Absolutely, it's the customers prerogative. However to try to gloss over their shortcomings or insinuate that anyone who pays more is foolish (my words not yours but "burning cash" sounds pretty foolish to me) simply is not fair. If you like EC, good for you. I just think the issues with EC should be on the record, otherwise this thread is basically just an advertisement for them.
Of course not, I don't plan on returning anything. I'm not doing an in home audition like some people do. It's just another example of people saying you're stuck without recourse when there is a viable option.
You need to do your homework, Costco sells a 3-year SquareTrade warranty for $99. You register the warranty with SquareTrade and your valid Samsung serial number just like you had bought the TV from Cleveland Plasma (also unauthorized, yet sells extended warranties, though through Mack I believe). The point being, 3 years for $99 vs 30 days for $700-900 with Best Buy and Amazon. The value doesn't compare.
This thread is nothing but an experiment because posters like you, and other unmentioned dealers keep pounding theories that have mostly turned out to be speculation and just silly. For example, "they probably won't ship your set if you don't buy their expensive upselling". Or "they are unauthorized, so you're warranty might not be honored".
I'm not saying some people aren't justified in paying $700-900 more for this particular TV; I'm just debating what those reasons are and specifically if there is any truly undeniable objective value. So far, it seems like it helps people sleep better at night. Which is fine for some, no doubt.
And hey, the jury's still out. I'm just working with the information available to me right now. So far so good so to speak. This ain't over yet. Edited by nfraso - 6/24/13 at 9:30am