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Panasonic ZT60 and VT60 Fan/Fridge Noise Production Numbers - Page 5

post #121 of 1359
Just out of curiosity...has anyone actually contemplated leaving the back panel OFF to rid yourselves of the noise? If you have the unit wall mounted, I'm assuming the mounting screws screw into the FRAME of the unit, and not the rear panel... Other than dust, would that solve this fan noise issue? And if you have it on the stand, I also assume the rear panel is not necessary for mounting to the stand...

Once TVs are plugged in (power, input, etc.) no one would ever SEE that the back panel is missing right?

Just a thought. Maybe it's necessary for airflow purposes or something...
post #122 of 1359
Thread Starter 
My advice to Panasonic is to watch the new Mac Pro! They only used one fan at the top, and that computer is freaking powerful with 2 GPU and 12-core CPU! If only other manufacturers paid more attention to design.
post #123 of 1359
Maybe Speakerphile the Magnolia insider could pull some strings and help all of us Magnolia customers get the fix. I haven't been able to get Panasonic to move.
post #124 of 1359
Quote:
Originally Posted by skoor View Post

Quote:
Originally Posted by JimP View Post

I don't know what's worst.

The lack of communications between Panasonic and service techs or that they didn't hear it themselves when they were developing the display and redesigned it so that it wouldn't be a problem to start with.

Not sure, it could have just been a start up glitch getting out the tech bulletins. since it is a relatively new and apparently not well understood nor acknowledged problem by Panasonic per the Insider tread. He said he had seen several VT/ZTs and never heard the noise and was not going to raise the issue to his superiors. If you ever read the Insider thread, he basically says we are a small community of fanatics and basically ignores us most of the times- like the fan noise.

But as usual the internet is very useful. As Intel tried and leaned a years ago and Panasonic should have learned on their raising black levels, for one to ignore a problem does not make it go away. It just make it better known and lives on the internet for years. You would think they would learn and realized multiple worldwide forums folks can all be crazy and have addressed this months ago. You think?

Oh, and I have to thank BB for being very flexible on the return policy while waiting for a Panasonic fix. First rate job BB!

I never heard it neither in any place I auditioned the TV. But when I got it home, a different story.
post #125 of 1359
hi i have to say i have had the foam fix on my 50" and it has made no difference at all so going to ask for money back
post #126 of 1359
I didn't know the VT60 was manufactured in 50". I have to assume you meant 55" or 60".
post #127 of 1359
The 50VT65 is sold in Europe. From everything I have read, Panasonic has not released a fix for the 50VT65.
post #128 of 1359
hi guys
yes its a 50"vt 65 and the fix is the same as the 55" foam
post #129 of 1359
I might be mistaken here but the fix is the same for all sizes and nothing more than some pieces of foam applied between the chassis and the fan(s).

Depending on the size more foam is applied to the left and/or right fan.
post #130 of 1359
I called Panasonic a week or two ago about my excessive fan noise on my 65VT60 (which is by no means a deal breaker for me since the PQ on this thing is ridiculous, and I only hear the fan noise during quiet scenes with my AVR volume low). My unit is on a stand and the back of the unit sits about 4 feet from the wall. So today the authorized repair guy came out to install the fix. Took him about 10-15 minutes to install the foam strips; I then cut the tv on and could barely hear the fans with my ear right on them; I could easily hear them from 13 feet away before. Tonight I will do some critical listening with low volume and see if I hear anything from my listening position (~13 ft). For the limited time I did listen though...it appears this fix does the trick...I guess time will tell.
post #131 of 1359
Quote:
Originally Posted by tbass2k View Post

I called Panasonic a week or two ago about my excessive fan noise on my 65VT60 (which is by no means a deal breaker for me since the PQ on this thing is ridiculous, and I only hear the fan noise during quiet scenes with my AVR volume low). My unit is on a stand and the back of the unit sits about 4 feet from the wall. So today the authorized repair guy came out to install the fix. Took him about 10-15 minutes to install the foam strips; I then cut the tv on and could barely hear the fans with my ear right on them; I could easily hear them from 13 feet away before. Tonight I will do some critical listening with low volume and see if I hear anything from my listening position (~13 ft). For the limited time I did listen though...it appears this fix does the trick...I guess time will tell.

I can also hear the fan noise up to volume 50. I thought it was normal and have been dealing with it for the past 3 months. It absolutely drives me insane and I couldn't stand it. Glad I found this thread. I called Panasonic and explained to the lady about the fan noise and that other people have called in about some foam kit. She scheduled a guy to come out in the next couple of days. I got a call from the repair place couple days ago and they said they would come out with a "foam kit" from Panasonic. I will report back with the details of the repair and post up some additional pictures if I get a chance. My TV details are...

TC-P65ZT60
A01387
May 2013
Edited by goosedizzel - 8/13/13 at 10:58pm
post #132 of 1359
Thread Starter 
Quote:
Originally Posted by goosedizzel View Post

I can also hear the fan noise up to volume 50. I thought it was normal and have been dealing with it for the past 3 months. It absolutely drives me insane and I couldn't stand it. Glad I found this thread. I called Panasonic and explained to the lady about the fan noise and that other people have called in about some foam kit. She scheduled a guy to come out in the next couple of days. I got a call from the repair place couple days ago and they said they would come out with a "foam kit" from Panasonic. I will report back with the details of the repair and post up some additional pictures if I get a chance. My TV details are...

TC-P65ZT60
A01387
May 2013

What number did you call? I am going to do the same.
post #133 of 1359
Quote:
Originally Posted by Lost! View Post

What number did you call? I am going to do the same.

1-800-211-PANA (7262)
Hours
Mon-Fri 9:00 AM - 9:00 PM EST
Sat-Sun 10:00 AM - 7:00 PM EST
http://shop.panasonic.com/ecom/support/contact-us?t=phone
post #134 of 1359
Thread Starter 
Quote:
Originally Posted by goosedizzel View Post

1-800-211-PANA (7262)
Hours
Mon-Fri 9:00 AM - 9:00 PM EST
Sat-Sun 10:00 AM - 7:00 PM EST
http://shop.panasonic.com/ecom/support/contact-us?t=phone

Thanks, so you called the generic number and they knew about the Fix?

I only asked because it seems that people are getting mixed responses. I thought maybe you had an extension number or something.
post #135 of 1359
I got the fix -- but what a nightmare . Panasonic referred me to a local repair shop. The shop called their contact at Panasonic and was told there isn't a fix. As a result I sent about 5 email to Panasonic USA headquarters including to the CEO. About 2 days later I received a call from a fellow who said my email was forwarded to his boss who told him to get my tv fixed. As a result the foam kit was sent to the local repair shop. They call me and arrange an appointment. Here's where the nightmare gets bad. The tech shows up. He's about 100 pounds overweight, sweating profusely and wearing glasses with the thickest lenses I've seen. No offense to overweight people -- I'm just reporting here.

I have the TV face down ready for him. He pulls out a power tool with about a 6 inch screw driver extension attached and a white rag that he keeps mopping his brow with -- I mean it's like watching someone detox before your eyes -- puddles of sweat falling on my tv. AND he keeps missing the screws. I notice he has the shakes -- what a horrible experience . I told him -- don't sweat on my tv when the cover is off and stop nicking the tv. Aww man -- he was doing his best --- he was a nice guy -- so I went in the other room -- I couldn't watch anymore. I can't imagine what his life must be like -- bet he needed a drink though.

Long story short -- he got the job done -- although I averted my eyes -- I didn't want to be upset by all of the little scratch marks I'm sure numbnuts put there with his shaking hands, near sightedness and sweating. The fan noise is greatly diminished but not gone. I do think this is the last Panasonic I'll ever buy.
post #136 of 1359
Man that sounds like a nightmare.......I could not take all of that.......brand new tv at that price being subject to all of that. Panasonic say there is no fix?? I did not stand for it and had my dealer pick up my 65ZT60 the next day.......so loud. I ordered a 65ST60 that features no fans but apparently has a measured MLL of .0016 (D-Nice).
post #137 of 1359
Thread Starter 
Quote:
Originally Posted by Glashub View Post

I got the fix -- but what a nightmare . Panasonic referred me to a local repair shop. The shop called their contact at Panasonic and was told there isn't a fix. As a result I sent about 5 email to Panasonic USA headquarters including to the CEO. About 2 days later I received a call from a fellow who said my email was forwarded to his boss who told him to get my tv fixed. As a result the foam kit was sent to the local repair shop. They call me and arrange an appointment. Here's where the nightmare gets bad. The tech shows up. He's about 100 pounds overweight, sweating profusely and wearing glasses with the thickest lenses I've seen. No offense to overweight people -- I'm just reporting here.

I have the TV face down ready for him. He pulls out a power tool with about a 6 inch screw driver extension attached and a white rag that he keeps mopping his brow with -- I mean it's like watching someone detox before your eyes -- puddles of sweat falling on my tv. AND he keeps missing the screws. I notice he has the shakes -- what a horrible experience . I told him -- don't sweat on my tv when the cover is off and stop nicking the tv. Aww man -- he was doing his best --- he was a nice guy -- so I went in the other room -- I couldn't watch anymore. I can't imagine what his life must be like -- bet he needed a drink though.

Long story short -- he got the job done -- although I averted my eyes -- I didn't want to be upset by all of the little scratch marks I'm sure numbnuts put there with his shaking hands, near sightedness and sweating. The fan noise is greatly diminished but not gone. I do think this is the last Panasonic I'll ever buy.

Sorry about your experience, and glad the fix is working for you.

I had a similar experience today with my 5th TV, but as soon as the delivery guys pulled out their power driver, I just lost it! I had a good fight with them, and asked to do the assembly myself with a manual screw driver, or they can just take the TV back to BB. Well, they were very unhappy and annoyed, and nagged constantly about having other deliveries that they have to make, but I did my thing. I fasten the screws one after another patiently, and then asked them to place the TV on the stand. Sometimes, you have to take control, and this was one of those moments.

EDIT:

BTW, my 5th one is much quieter than the other four. Who knows, maybe 5 is my lucky number. I have to check it on my next trip to Vegas! wink.gif
post #138 of 1359
Quote:
Originally Posted by Lost! View Post

Sorry about your experience, and glad the fix is working for you.

I had a similar experience today with my 5th TV, but as soon as the delivery guys pulled out their power driver, I just lost it! I had a good fight with them, and asked to do the assembly myself with a manual screw driver, or they can just take the TV back to BB. Well, they were very unhappy and annoyed, and nagged constantly about having other deliveries that they have to make, but I did my thing. I fasten the screws one after another patiently, and then asked them to place the TV on the stand. Sometimes, you have to take control, and this was one of those moments.

EDIT:

BTW, my 5th one is much quieter than the other four. Who knows, maybe 5 is my lucky number. I have to check it on my next trip to Vegas! wink.gif
Glad you finally got a quiet ZT60. Congrats Lost!
post #139 of 1359
Quote:
Originally Posted by Glashub View Post

I got the fix -- but what a nightmare . Panasonic referred me to a local repair shop. The shop called their contact at Panasonic and was told there isn't a fix. As a result I sent about 5 email to Panasonic USA headquarters including to the CEO. About 2 days later I received a call from a fellow who said my email was forwarded to his boss who told him to get my tv fixed. As a result the foam kit was sent to the local repair shop. They call me and arrange an appointment. Here's where the nightmare gets bad. The tech shows up. He's about 100 pounds overweight, sweating profusely and wearing glasses with the thickest lenses I've seen. No offense to overweight people -- I'm just reporting here.

I have the TV face down ready for him. He pulls out a power tool with about a 6 inch screw driver extension attached and a white rag that he keeps mopping his brow with -- I mean it's like watching someone detox before your eyes -- puddles of sweat falling on my tv. AND he keeps missing the screws. I notice he has the shakes -- what a horrible experience . I told him -- don't sweat on my tv when the cover is off and stop nicking the tv. Aww man -- he was doing his best --- he was a nice guy -- so I went in the other room -- I couldn't watch anymore. I can't imagine what his life must be like -- bet he needed a drink though.

Long story short -- he got the job done -- although I averted my eyes -- I didn't want to be upset by all of the little scratch marks I'm sure numbnuts put there with his shaking hands, near sightedness and sweating. The fan noise is greatly diminished but not gone. I do think this is the last Panasonic I'll ever buy.
What an Ordeal Glashub! Glad the Tv and you made it through the fix. Yes this whole fan noise deal has been a hassle, but the TV does have a great picture!
post #140 of 1359
Thread Starter 
Quote:
Originally Posted by Bigmoviefan View Post

Glad you finally got a quiet ZT60. Congrats Lost!

It's not quiet by any means, it is just less noisy. I am going to take this as good sign though smile.gif
post #141 of 1359
Harrowing 1st world problems aside, I think I'll live with my warbling whirlers. eek.gifeek.gifeek.gif
post #142 of 1359
I just purchased a new 65" ZT60 and it was delivered last weekend. The picture is great and it looks fantastic. However, I do hear noise from the TV. I am not certain that it is fan noise so before I investigate with Panasonic, I thought I would share what I hear and see if others have the same experience.

  • Right after turning on the TV, it is silent as it displays the "Studio Monitor" greeting screen.
  • After displaying programming for about a minute, I hear a soft low pitched hum that seems to be louder on the right side of the set.
  • The hum then gets louder and softer in a kind of throbbing way and this continues as long as the TV is on.

The TV is mounted on the wall using a fixed mount. I have gotten close to the TV to see if I can pinpoint it as coming from the fans but it is not clear. Holding the back of the TV to limit vibration does not appear to have any effect. When my sound system is muted, it is easy to hear this sound from across the room. Is this fan noise (perhaps from fans revving up and down)? Or is it something else? The sound is mildly distracting in soft sections of a movie or program so it would be great to eliminate it.
post #143 of 1359
Thread Starter 
Quote:
Originally Posted by Tallis77 View Post

I just purchased a new 65" ZT60 and it was delivered last weekend. The picture is great and it looks fantastic. However, I do hear noise from the TV. I am not certain that it is fan noise so before I investigate with Panasonic, I thought I would share what I hear and see if others have the same experience.

  • Right after turning on the TV, it is silent as it displays the "Studio Monitor" greeting screen.
  • After displaying programming for about a minute, I hear a soft low pitched hum that seems to be louder on the right side of the set.
  • The hum then gets louder and softer in a kind of throbbing way and this continues as long as the TV is on.

The TV is mounted on the wall using a fixed mount. I have gotten close to the TV to see if I can pinpoint it as coming from the fans but it is not clear. Holding the back of the TV to limit vibration does not appear to have any effect. When my sound system is muted, it is easy to hear this sound from across the room. Is this fan noise (perhaps from fans revving up and down)? Or is it something else? The sound is mildly distracting in soft sections of a movie or program so it would be great to eliminate it.

I think you are experiencing the so called "fan/fridge" noise. There are only two noises with this TV. One is the Plasma buzz, which is only in bright and white scenes, and the other is the fan noise. Buzz is normal, but Pana has the fix for fan noise.

On 4 out of the 5 sets that I had, the Fans were louder than the Plasma buzz. So, when slides were playing, I could easily here the fans over the buzz. On my last set, it seems not to be the case.
post #144 of 1359
Quote:
Originally Posted by Lost! View Post

Sorry about your experience, and glad the fix is working for you.

I had a similar experience today with my 5th TV, but as soon as the delivery guys pulled out their power driver, I just lost it! I had a good fight with them, and asked to do the assembly myself with a manual screw driver, or they can just take the TV back to BB. Well, they were very unhappy and annoyed, and nagged constantly about having other deliveries that they have to make, but I did my thing. I fasten the screws one after another patiently, and then asked them to place the TV on the stand. Sometimes, you have to take control, and this was one of those moments.

EDIT:

BTW, my 5th one is much quieter than the other four. Who knows, maybe 5 is my lucky number. I have to check it on my next trip to Vegas! wink.gif

Quote:
Originally Posted by Bigmoviefan View Post

What an Ordeal Glashub! Glad the Tv and you made it through the fix. Yes this whole fan noise deal has been a hassle, but the TV does have a great picture!

Thanks Guy's. My repair man had such an earnest energy about him it was hard to dislike him -- I just think he really needed a pint of booze or something. I've had family with drinking problems and they exhibited the same traits when they needed a drink bad. All's well that ends well -- the tv is much quieter and I can live with it.

I'm in awe of Lost -- 5 tvs? That takes superhuman willpower and stamina.
post #145 of 1359
Thread Starter 
Quote:
Originally Posted by Glashub View Post


I'm in awe of Lost -- 5 tvs? That takes superhuman willpower and stamina.

LOL... You know what they say... The first 3 are the hardest.
post #146 of 1359
I think we should all give Lost a thumbs up for his perseverance.
post #147 of 1359
I agree with JIm 100%. I believe he was working with Magnolia/BB, not bad on their part regarding customer service. Personally I wouldn't have the patience to wait on 2 deliveries from them, let alone 5. Lost should be an expert with setup and initial calibration of a ZT too smile.gif
post #148 of 1359
Thread Starter 
Quote:
Originally Posted by smurraybhm View Post

I agree with JIm 100%. I believe he was working with Magnolia/BB, not bad on their part regarding customer service. Personally I wouldn't have the patience to wait on 2 deliveries from them, let alone 5. Lost should be an expert with setup and initial calibration of a ZT too smile.gif

LOL... For one, although it is not a skill I am proud of, I know how to repack a used ZT in less than 5 minutes with all the foams and plastics in their original factory positions. smile.gif

Jokes aside, I was surprised too they authorized this many exchanges. Two of the TVs had physical damages, but the other three were all because of Fan Noise.

About calibration, on two of the TVs that I was very dedicated with running the slides, I got better colors in THX modes. I guess running slides for 30-50 hours initially is very crucial to color accuracy of this TV.
post #149 of 1359
Quote:
Originally Posted by Lost! View Post

About calibration, on two of the TVs that I was very dedicated with running the slides, I got better colors in THX modes. I guess running slides for 30-50 hours initially is very crucial to color accuracy of this TV.

Hmm. Guess I'll throw them on after all, even though I do have some hours on the set (likely under 100 - been meaning to check, will do so in a little bit), shouldn't hurt anything besides my electric bill. Was wanting to do a bad pixel check anyway.

How long of a window do you suppose one has to complain about the fan noise and get the fix?
post #150 of 1359
Thread Starter 
Quote:
Originally Posted by fmalczewski View Post

Hmm. Guess I'll throw them on after all, even though I do have some hours on the set (likely under 100 - been meaning to check, will do so in a little bit), shouldn't hurt anything besides my electric bill. Was wanting to do a bad pixel check anyway.

How long of a window do you suppose one has to complain about the fan noise and get the fix?

Slides can't hurt. I guess you have one year, since Panasonic warranty is good for one year.
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