Originally Posted by Plane-O-Mike
I bought it at Best Buy in Summer of 2011, and Best Buy sent it in several times to determine the issue with their "geek squad" warranty. The first time the technician called me to describe the issue again, and could BARELY speak english, that aside, he hung up the phone and I promptly received an email stating my receiver was fixed two seconds later! SO they sent the receiver back to me, and the problem was NOT fixed. I sent the receiver BACK in, and they kept it for about 6 weeks now, and cannot fix the issue. They offered to replace the receiver with current model, which the DC77 is the only receiver close to its specs for THX Ultra2 certification, THEN they said they would give atrial credit to the new receiver. Pioneer in my mind has lost a LOT of credibility in this debacle!
hmm, to me it sounds like your beef should be with the crappy way BB supported you with their so called Geek Squad service, not Pioneer. and the swap to a 77 looks fair, considering it's brand new model with new features and still Ultra2 cert'd. plus you'll get 2 more years of warranty!
I'm not sure why the complaint
you learned a few valuable lessons. and pissing about Pioneer should not be one of them.
1. BB-Magnolia may not be & probably isn't
the best dealer to buy from.
2. never pay extra for a Geek Squad extended warranty or use them for warranty service, because they are probably barely competent at handling more than simple repairs-diagnoses. and don't believe what they say on a phone call
I dealt with GS once, a long time ago, on a PC issue and wouldn't hit a dog in the butt with their level of expertise. they
should have sent it off to a Pioneer authorized service center for a legitimate diagnosis, in which case, you would have had far better chances of getting it repaired correctly the 1st time.
3. at the 1st sign of trouble, you should have called Pioneer & asked them for the name of the closest auth service shop, and dealt with them directly, not BB!
IMHO, all your rant is accomplishing is validating over & over why I never buy any major CE items at BB. I gave up on them a long time ago. my last attempt was to try to buy the last gen Pioneer Elite Kuro plasma & the deal the mgr agreed to kept changing every 10 minutes!
I bought a $5000 TV from a good dealer instead. you should do the same if you have alternatives in your area. if BB ever went out of business, they deserve their fate.
unless there's more to the story, I don't think your rant against Pioneer is quite deserved. it wasn't their fault you had a crappy experience with Best Buy.
If I were you, I'd take a one for one gear swap or equivalent store credit & not look back. just my opinion. if they are only giving you partial credit toward a new one, that's a harder pill to take but still an issue with Best Buy, not Pioneer directly. Pioneer honored their warranty as far as I can tell from your post.
let's look at the facts...if you had a Denon instead of a Pioneer, do you think your experience going through Geek Squad would be any different? I hope you have the honesty to say no. and would you hold Denon equally accountable for Best Buy's incompetence?
think about it.Edited by ss9001 - 7/25/13 at 1:30pm