NetFlix quit loading on Wednesday, July 3rd, 2013 using the Viera connect on my Panasonic HDTV TCL 42ET5. Other Viera connect internet apps work – for instance HuluPlus streams A-OK the last episode of Grimm from NBC. TV software current version is 1.230. Unknown, but unlikely, that a new version was recently installed automatically.
When NetFlix is selected from the TV’s Viera connect menu, it attempts to start/load showing spinning circles with the word loading. Then the red bar with NETFLIX in the center appears with the rectangular grey loading ‘bar’ moving underneath the word Netflix. Next the screen just returns to the TV’s Viera Connect menu without any error messages.
Contacted NetFlix by telephone on Thursday, July 4th, 2013. A rep from Texas assisted me checking out the issue. He suggested trying the reset while NetFlix starts by pressing the directional keys of up-up, down-down, left-right, left-right, up-up-up-up. It did not work.
I reset all my home networking equipment – cable modem, router, etc. – it did not solve issue. Incidentally, I have my HDTV hardwired via an ethernet cable to the internet. My latest Speedtest.net results average a maximum download speed of just over 15Mbps.
I also used the TV’s Setup menu Reset to defaults and tried to restart NetFlix – same results as above. Other Viera Connect application still work, albeit that I had to re-link the HuluPlus, YouTube, etc. accounts.
However, my Panasonic DMP-BDT220 blue ray player, which also uses Viera Connect and it is also connected to the internet via an Ethernet cable will load my NetFlix account. However, it loaded strangely with the TV’s screen getting filled with solid red colors before Netflix finally loads ok via the DMP-BDT220 player and streams ok. However, although I can watch Netflix via Panasonic’s blue ray player I want it back up on the HDTV.
My opinion is that the issue resides with Panasonic. I will be contacting them shortly and informing Netflix of all my latest findings.
Edited by Thetau - 7/5/13 at 12:22pm