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Guess Onkyo must be running out of cash since they no longer honor the "bad hdmi card" factory...

post #1 of 5
Thread Starter 
You know the old saying "if it's not broke, don't fix it". Well I guess that really applies here. For many years I have ONLY purchased Pioneer's Elite line of receivers. NEVER have I had a single problem with them. Unfortunately when it came time to upgrade (needed 1.4a HDMI) I chose an Onkyo 709. OK, sounded good- nice feature set until about six months into the deal. All of a sudden, no sound. Well after speaking to a nice gentleman named Lawrence in their tech department we decided it was the dreaded HDMI board giving us this problem. However (I was assured) no problem. They had me on their roster as the registered owner of the unit and it was in fact under warranty. Just send it out to their factory authorized repair facility and in a couple of weeks all will be fine. I guess I'm getting gullible in my old age. First in a series of aggravating problems, the people at the repair facility send me pics of a smashed receiver they received. Again I'm assured "no problem" UPS caused the damage and it's insured. Yeah, sure. Two days later I get another email- sorry UPS isn't going to cover it. Now I have a smashed receiver that is inop. OK- just fix it and I'll worry about the cosmetic damage later, after all the nice gentleman Lawrence at Onkyo approved the repair and even issued a warranty repair number. Yeah, sure. Couple more days and I hear from a new player in the game Mr Jose T____s who informs me HE is in charge and if I don't send him some extra docs nothing is going to get fixed. AND, if I speak to anyone about this I will be subject to litigation! Really? What happened to the warranty approval issued by that nice gentleman Lawrence?? Apparently that was meaningless and unless I satisfy Jose I can pound sand. Why am I going through such detail to notate this? So others don't have to be put at the mercy of people who think they have the power to be "IN CHARGE" of your life. Told Mr Jose T____s to shove his receiver and I'll do what I should have done in the first place- buy a Pioneer receiver and be done with the petty power plays of a company that doesn't even know how to spell customer service. STAY AWAY FROM ONKYO. Deal with a company with integrity that stand behind their word.
post #2 of 5
What litigation could you be subject to?

If all you're doing is stating facts about what happened and you have proof, what can they do?
post #3 of 5
so your receiver that you packed and insured was damaged in shipping and it is onkyo's fault? I smell something here....
Edited by 67jason - 7/18/13 at 11:42pm
post #4 of 5
Thread Starter 
never said I blame onkyo for the damage, that was ups. Was just documenting the series of events. As for the litigation portion, I was told to refer to the disclaimer at the bottom of the email which warns of litigation for talking about the content of his email. I told them I could care less about their unilateral disclaimer. Not looking for anything from onkyo, already bought another unit. Just want public to know their current shennanigans. smile.gif
post #5 of 5
Quote:
Originally Posted by chancezz View Post

never said I blame onkyo for the damage, that was ups. Was just documenting the series of events. As for the litigation portion, I was told to refer to the disclaimer at the bottom of the email which warns of litigation for talking about the content of his email. I told them I could care less about their unilateral disclaimer. Not looking for anything from onkyo, already bought another unit. Just want public to know their current shennanigans. smile.gif

What shenanigans exactly?

I don't see where Onkyo did anything wrong. Either you or UPS delivered a physically damaged unit. What do you really expect them to do with it? Don't you think it could be argued that the issues you were experiencing was due to the damage? Especially that UPS has denied the claim (meaning either the damage existed previously to shipping it out or the packaging was insufficient).

I'm not following the logic here.
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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › Guess Onkyo must be running out of cash since they no longer honor the "bad hdmi card" factory warranty