You know the old saying "if it's not broke, don't fix it". Well I guess that really applies here. For many years I have ONLY purchased Pioneer's Elite line of receivers. NEVER have I had a single problem with them. Unfortunately when it came time to upgrade (needed 1.4a HDMI) I chose an Onkyo 709. OK, sounded good- nice feature set until about six months into the deal. All of a sudden, no sound. Well after speaking to a nice gentleman named Lawrence in their tech department we decided it was the dreaded HDMI board giving us this problem. However (I was assured) no problem. They had me on their roster as the registered owner of the unit and it was in fact under warranty. Just send it out to their factory authorized repair facility and in a couple of weeks all will be fine. I guess I'm getting gullible in my old age. First in a series of aggravating problems, the people at the repair facility send me pics of a smashed receiver they received. Again I'm assured "no problem" UPS caused the damage and it's insured. Yeah, sure. Two days later I get another email- sorry UPS isn't going to cover it. Now I have a smashed receiver that is inop. OK- just fix it and I'll worry about the cosmetic damage later, after all the nice gentleman Lawrence at Onkyo approved the repair and even issued a warranty repair number. Yeah, sure. Couple more days and I hear from a new player in the game Mr Jose T____s who informs me HE is in charge and if I don't send him some extra docs nothing is going to get fixed. AND, if I speak to anyone about this I will be subject to litigation! Really? What happened to the warranty approval issued by that nice gentleman Lawrence?? Apparently that was meaningless and unless I satisfy Jose I can pound sand. Why am I going through such detail to notate this? So others don't have to be put at the mercy of people who think they have the power to be "IN CHARGE" of your life. Told Mr Jose T____s to shove his receiver and I'll do what I should have done in the first place- buy a Pioneer receiver and be done with the petty power plays of a company that doesn't even know how to spell customer service. STAY AWAY FROM ONKYO. Deal with a company with integrity that stand behind their word.
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7/18/13 at 6:00pm