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Netflix Responds to Crop Controversy

post #1 of 36
Thread Starter 
After an online kerfuffle concerning a Tumblr blog that accused Netflix of cropping movies to fit a 16:9 screen, the company issued a response denying ill intent. In a nutshell, Netflix says it strives to offer movies at the highest quality, and in the original aspect ratio. However studios sometimes provide cropped versions, and on occasion that version makes it into the catalog.
Quote:
"It's worth noting that the creator of the Tumblr bounces from region to region for his screencaps, noting that Netflix customers in different countries could have different aspect ratios, depending on licensing deals. That may indicate the true culprit in the Netflix cropping controversy: film studios. Due to contractual obligations or restrictions, there's a chance that the films were given to Netflix in the modified form, at which point the company is essentially powerless to change them." - source



Netflix claims it actually looks for, and replaces titles that are erroneously presented in a cropped format, when they are also available as a widescreen presentation. This is a very encouraging statement, I hope it leads to a renewed effort—to avoid the accidental inclusion of cropped widescreen movies in the Netflix instant streaming catalog.
Quote:
"We want to offer the best picture and provide the original aspect ratio of any title on Netflix," Netflix spokesman Joris Evers said in an email. "However, unfortunately our quality controls sometimes fail and we end up offering the wrong version of a title. When we discover this error, we replace that title as soon as possible."

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Edited by imagic - 7/21/13 at 7:43pm
post #2 of 36
I'll keep paying my $9.00 bucks. Great deal still. Having correct aspect ratio makes even better, but still a great deal.
post #3 of 36
So time to cancel the cancellation? biggrin.gif
post #4 of 36
For on demand movies, most studios usually use 16:9 masters of the 2.35:1 or larger format for pay per view consumption by customers. This policy is also true to Netflix movies. Most people I know watch Netflix for tv binging and less for movies, from which they can watch on bluray or dvd in the original scope ratio. It will take a while before netflix gets the rights to show a studio movie in original scope ratio....
post #5 of 36
I'm sure that there are Netflix customers that would be happy to help them find films that are cropped when an original aspect ratio version is available. It wouldn't hurt if Netflix made that easy to do. They might also label the films that exist in their inventory only in a cropped form by contract.

They could do that in the synopses of the film. At the same time they might try to get the synopses content to have a better relationship to the films plot.
Edited by htwaits - 7/21/13 at 4:17pm
post #6 of 36
Quote:
They could do that in the synopses of the film. At the same time they might try to get the synopses content to have a better relationship to the films plot.

Like these maybe?
Quote:
"Wealthy young woman cheats on her fiance with a homeless boy she just met on a ship. When the ship sinks, she lets him freeze to death while she hogs a floating door."
Warning: Spoiler! (Click to show)
Titanic
Quote:
Transported to a surreal landscape, a young girl kills the first woman she meets and then teams up with three complete strangers to kill again.
-OR-
Quote:
"two women trying to kill each other over a pair of shoes, for God's sake!"
Warning: Spoiler! (Click to show)
The Wizard of Oz
post #7 of 36
Ok, so Netflix sometimes pulls an HBO. I don't like crop-o-vision, but it doesn't kill it for me. Netflix is all about convenience, so there are compromises. When it's a move that's important to me, I at least rent the Blu Ray.

What I really have concerns with is the sound quality from streaming. Not as bad as I thought it would be, but still not great.
post #8 of 36
Quote:
Originally Posted by olyteddy View Post


Like these maybe?
Quote:
Transported to a surreal landscape, a young girl kills the first woman she meets and then teams up with three complete strangers to kill again.
-OR-
Quote:
"two women trying to kill each other over a pair of shoes, for God's sake!"
Warning: Spoiler! (Click to show)
The Wizard of Oz

No?!?! Seriously?! Is this what The Wizard of Oz has listed as a synopses?

I love it, that's hilarious!!! tongue.gif:p
post #9 of 36
Quote:
Originally Posted by olyteddy View Post

Quote:
They could do that in the synopses of the film. At the same time they might try to get the synopses content to have a better relationship to the films plot.

Like these maybe?
Quote:
"Wealthy young woman cheats on her fiancée with a homeless boy she just met on a ship. When the ship sinks, she lets him freeze to death while she hogs a floating door."
Warning: Spoiler! (Click to show)
Titanic
Quote:
Transported to a surreal landscape, a young girl kills the first woman she meets and then teams up with three complete strangers to kill again.
-OR-
Quote:
"two women trying to kill each other over a pair of shoes, for God's sake!"
Warning: Spoiler! (Click to show)
The Wizard of Oz
You've made a valiant attempt but being clever is not in the Netflix DNA. Maybe the problem is that you've seen the movies that you summarized. There are times when I think Netflix is getting their summaries written off shore -- maybe Barneo.

Note: Camp Barneo is a private Russian temporary ice base established annually on an ice floe relatively close to the North Pole.

I do think you're missing a chance at a best seller. Collect Netflix summaries and write your own in the stile you used above -- fame and fortune awaits.

My favorite one, because they come so fast, is always the last one I read. "The Killers" Fox series seems to be about solving the murder of a young high school girl. Because they used the Pilot episode to find her body it is described as a missing person case. The Netflix summary writers are very literal folks, except for when they get the literal facts wrong.

Enjoy. smile.gif
Edited by htwaits - 7/21/13 at 8:04pm
post #10 of 36
Okay but understand we are watching you. You may know who we are, but we KNOW who you are. You understand?
post #11 of 36
Quote:
Originally Posted by speavler View Post

Okay but understand we are watching you. You may know who we are, but we KNOW who you are. You understand?
smile.gif
post #12 of 36
Quote:
Originally Posted by DeadEd View Post

No?!?! Seriously?! Is this what The Wizard of Oz has listed as a synopses?

I love it, that's hilarious!!! tongue.gif:p
They are funny biggrin.gif Maybe we should start a thread of these. Someone up brings up a film and then people write what the description really is.
post #13 of 36
Quote:
Originally Posted by speavler View Post

Okay but understand we are watching you. You may know who we are, but we KNOW who you are. You understand?
OK I get it but you want to tell it to those guys over there, they didn't come in with you, they didn't come in with us and they're looking at us like we're lunch. eek.gif
post #14 of 36
Thread Starter 
Quote:
Originally Posted by mo949 View Post

So time to cancel the cancellation? biggrin.gif

Absolutely not, I had no desire to watch anything on Netflix before I cancelled and so far that has not changed.
post #15 of 36
So... what happens if the studios get their way and movies are only available online? Will it still only be about convenience for the lowest common denominator viewer, or will it all be about the quality of the presentation (in terms of video and audio)? Remember, there wouldn't be any competition from a premium physical medium to compare these downloads to.

That's the real test. I hope we don't go there anytime soon.
post #16 of 36
I found that amazon is also guilty of this. "Summer Rental" with John Candy was on Nick last night in widescreen HD with a magnificent picture, yet when I went to amazon it was a 4:3 VHS looking picture.
post #17 of 36
Quote:
Originally Posted by imagic View Post

Absolutely not, I had no desire to watch anything on Netflix before I cancelled and so far that has not changed.

Isn't that the truth? The crap available on Netflix streaming isn't worth $9 a year, let alone each month. I'd rather watch 6 blu-rays from Redbox.
post #18 of 36
I been a happy costumer of Netflix way before the streaming service also I use the streaming service since the start till today and I will continue to support then.


The small amount of people complaining and canceling wont affect Netflix. Netflix still trying the best to keep everyone happy.
post #19 of 36
The only thing that Netflix can do to lose my business is on the rental side if they do not upgrade popular movies to BR and also when they do give us BR's we get a 'rental' version with lossy audio only. I haven't run into the latter personally yet, but I'm hearing that's the case with some titles.
post #20 of 36
That's the studios' fault. Mom n Pop and Redbox rental places also get Rental Only versions with dumbed down audio and no extras. They think they're actually being clever by doing this, so people are forced to buy the discs in order to get the best version. However, what it ends up doing is pissing off a lot of people. They want to see if the darn movie is worth buying or not (though, it should be first and foremost about how good the movie is). How can they do this without the lossless audio included?

Where Netflx falls short is that they don't stock all the Blu-ray titles, or only get a relative handful of copies around the country, so the Ques always say LONG WAIT or VERY LONG WAIT. They're trying to get you switch to their streaming service, which is on the lackluster side (content and A/V quality wise). If it wasn't for Arrested Development and House of Cards, I would cancel too.
Edited by Dan Hitchman - 7/22/13 at 4:26pm
post #21 of 36
Lossless audio is awesome. Makes the movie more hearable.
post #22 of 36
Here's another problem with Netfix streaming... many of their audio tracks (for TV shows, especially) have been severely compressed down further. The lossy tracks aren't even DVD quality, even if they are encoded in Dolby Digital Plus. The audio tends to sound more like warbly Youtube quality off an 80's handycam or like a low bitrate MP3 at their worst. The extra compression is easiest to spot with dialog.
Edited by Dan Hitchman - 7/23/13 at 10:25am
post #23 of 36
What is this streaming you speak of?
post #24 of 36
Quote:
Originally Posted by stepyourgameup View Post

What is this streaming you speak of?
Any Jack Daniels drinker should be man enough to find that out for himself. wink.gif
post #25 of 36
With how watered down that stuff is, streaming is right wink.gif
post #26 of 36
Quote:
Originally Posted by Dan Hitchman View Post

Here's another problem with Netfix streaming... many of their audio tracks (for TV shows, especially) have been severely compressed down further. The lossy tracks aren't even DVD quality, even if they are encoded in Dolby Digital Plus. The audio tends to sound more like warbly Youtube quality off an 80's handycam or like a low bitrate MP3 at their worst. The extra compression is easiest to spot with dialog.
What TV shows. I've never has Netflix streaming that has ever sounded warbled.
post #27 of 36
Quote:
Originally Posted by tenthplanet View Post

What TV shows. I've never has Netflix streaming that has ever sounded warbled.

30 Rock, Mad Men, Arrested Development, Dr. Who., to name a few. I've also watched episodes of Dr. Who, Mad Men, and 30 Rock on Amazon Instant (and of course Blu-ray and DVD home video) and they did not have this over compressed sound problem. I don't know if it's Netflix (they tend to do in-house multi-pass compression of the studio files to get them down to single digit bitstreams) or the studios creating these issues at the start when they compress the master files for streaming service clients.

The easiest way to hear it is in the dialog track.
post #28 of 36
Quote:
Originally Posted by mo949 View Post

So time to cancel the cancellation? biggrin.gif

I don't know about that!
Watching Netflix in Super HD is pretty dang nice. smile.gif

I actually watched Netflix on the originall Wii the other day and was like eek.gif
post #29 of 36
I've been a netflix customer since they started DVD's I mostly stream now $8.00 for streaming a good deal . At least on my connection HD PQ content is OK
post #30 of 36
I wish I could try out the superHD on netflix, but Timewarner and them are still not playing nice : /
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