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After doing the 6 steps to make the control for tv and cable working, everything when well until 1 hour after the controls did not work. So I did the 6 steps again and now it works but for how long?

We have the tv close to 3 years and we never experienced such a problem. Is there someone who could give me some information how to resolve this problem or since we have a extended guaranty with Sears, should I call their technician.