Originally Posted by adk highlander
The URC policy is that the dealer can supply the software to the end user but URC will not supply it themselves. It keeps the dealers at some level in control of distribution and helps protect their business. I would not purchase a URC remote from any dealer that would not supply the software. Don't expect a dealer to give you the software though after you have went to ebay and bought one for 150 bucks under msrp. I have a very good relationship with my dealer and I get a reasonable discount for my years of staying with him and I get the software and do all my own programming.
Thanks for this post. I am more than happy to buy from a dealer who provides the software as long as their markup isn't obscene.
One dealer told me that URC sells their MX-890 remote to its dealers for around $275. Dealers then turn around and sell that for $500 plus charge hourly rates upwards of $100 to program the thing. I understand dealers have overhead, but a $275 to $500 markup is ridiculous. Why shouldn't people just go buy from eBay or Amazon then? All you lose from buying from Amazon is URC's 1 year manufacturer warranty. That warranty only covers defects in the manufacturing and nothing else. You can go to SquareTrade instead and buy a 3 year warranty which covers spills, drops, and accidents for about $50. If anything goes bad, they'll cut you a check in 5 days or less while URC will tell you that they'd be happy to offer you a small discount on your next purchase (through a dealer).