Originally Posted by gvc
What other "stores" are there besides the main Rancho location--where you can go to get equipment? When they give you the new equipment, is it packaged in a box or do they just bring out a unit "unwrapped"?
i picked up my last two set top box's at the henderson office. the box's were tightly packaged and contained the stb, component cables, coaxial cables, splitter, user's manual, remote and batteries. i don't know if they reuse their equipment, but i can tell you from personal experience that i always have gotten new and unused.
it may be that i'm easy to please or i'm lucky not to have the problems some seem to have with cox. the issues i had with cox were resolved years ago when service was spotty and unreliable.
cox reminds me of japanese cars. when they first came out, they were cheap and poor quality... now, cox is reliable and their service is much better than most (although their automated system is a pita).
i often wonder if the reception many complain about is related to the cheap high definition televisions some buy or is it cox? the reception i receive on my two high definition sony televisions is great in high def and standard def (just a thought and not meant to start a new argument).