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post #6331 of 9174
Quote:
Originally Posted by lvthunder View Post

If the rep told you that it might be a new policy. Definitely take them up on that. They will want to charge you an installation fee (I think it's $50) to install the card and read the number to the person on the other side of the phone. I think a 5 year old could do it. The cards are $2.99 a month but they make you get the digital gateway for each card too.

Well, unfortunately when I showed up at the Rancho office and told them that the rep told me to go there, they just laughed and said "it's too bad you drove all the way down here."

I called back in hopes that I would get the same rep, and surprisingly the person I talked to said "oh yea, we can send those out to you or you can just pick them up", so I told her I would like them sent to me. She said "okay, let me just transfer you over to the sales department and they'll send those right out to you"

Of course, the sales person also told me they would have to schedule a tech to come out and charge me $30 for the first card, $15 for each additional card. I thought about asking why the first card was $15 more, assuming they would say something like "that's the cost of the travel time for the tech" at which point I would reply, okay, then give me a $15 credit for making me drive out to your office and get rejected! I didn't do it...


Quote:
Originally Posted by lvthunder View Post

Cox charges you for the digital gateway for every device (IE set top box or cable card) you get from them. Of course on TV and such they only tell you the rental price $2.99 and don't tell you that you must get the digital gateway for each card until you order. The price for the digital gateway is $5.00 a month. So if you don't have digital cable now and get two cable cards your bill will go up $15.98 a month.

Bummer... looks like I'll be paying Cox the $45 to "install" the two CableCards, then another few bucks each month. I currently pay about $10 for the DVR that I have, and there might be another $5 for the digital gateway. I guess that adds up to $15 per month, so it should end up being about the same.

-Scott
post #6332 of 9174
By the way, I've seen some people here mention that Cox is replacing the 8300 HD DVR with a different model that uses CableCards. I asked the Cox rep's both in the office and on the phone, but they all said that they didn't use CableCards in their DVR's. What's the deal?

I was thinking I would just pick up one of those, pull the CableCards out and put them into my ATI Digital TV Tuner's (OCUR's)... Then I would call Cox and say something like, I accidentally pulled the CableCards out of my DVR, here is the code to do the pairing. Would that work?

-Scott
post #6333 of 9174
Quote:
Originally Posted by scbauer View Post

By the way, I've seen some people here mention that Cox is replacing the 8300 HD DVR with a different model that uses CableCards. I asked the Cox rep's both in the office and on the phone, but they all said that they didn't use CableCards in their DVR's. What's the deal?

I was thinking I would just pick up one of those, pull the CableCards out and put them into my ATI Digital TV Tuner's (OCUR's)... Then I would call Cox and say something like, I accidentally pulled the CableCards out of my DVR, here is the code to do the pairing. Would that work?

-Scott

On all the new equipment Cox buys they have to use Cablecards, but it would do no good to remove them. They are tied to the hardware they are in. There is a serial number for the hardware device and the card and Cox's system know both those numbers and it won't work if they are changed. As long as the device is certified by Cablelabs Cox has to give you the cards to use.
post #6334 of 9174
Sorry, I should have been more clear... I know it won't work to just take the CableCards out of one device and put them into another. My understanding was that there is a process that takes place where Cox essentially enters the number from the device and the number from the CableCard and from that point forward, the two are joined.

My question was, instead of having a tech come out and "install" the CableCards, could I take the cards out of a Cox-issued DVR that has CableCards in it, put them into my ATI Tuners, then call Cox with the serial number of the tuner and the serial number of the CableCard so the two can be "joined"?

Really what I'm asking is, if I were to somehow magically get my hands on 2 CableCards from Cox, would I be able to call customer service and have the pairing done, or can that only be done by calling the magic "technician only" phone number?

Thanks for the reply, lvthunder.

-Scott
post #6335 of 9174
Quote:
Originally Posted by scbauer View Post

Sorry, I should have been more clear... I know it won't work to just take the CableCards out of one device and put them into another. My understanding was that there is a process that takes place where Cox essentially enters the number from the device and the number from the CableCard and from that point forward, the two are joined.

My question was, instead of having a tech come out and "install" the CableCards, could I take the cards out of a Cox-issued DVR that has CableCards in it, put them into my ATI Tuners, then call Cox with the serial number of the tuner and the serial number of the CableCard so the two can be "joined"?

Really what I'm asking is, if I were to somehow magically get my hands on 2 CableCards from Cox, would I be able to call customer service and have the pairing done, or can that only be done by calling the magic "technician only" phone number?

Thanks for the reply, lvthunder.

-Scott

The problem with that is that Cox already knows the serial number of the DVR they gave you. They have that on file as part of your account information. So when you call them to pair the devices again, they would not ask for your serial number...they would simply reauthorize what you already have: The Cox DVR and its cable card together.
post #6336 of 9174
I doubt just any CSR can do this for you. I bet the installer calls a different phone number to pair the card and the device. Plus why would you want to pay the rental fee of a box your not going to use instead of just paying for the cards which should be a lot cheaper.
post #6337 of 9174
Quote:
Originally Posted by lvthunder View Post

I doubt just any CSR can do this for you. I bet the installer calls a different phone number to pair the card and the device. Plus why would you want to pay the rental fee of a box your not going to use instead of just paying for the cards which should be a lot cheaper.

The only reason to do this would be to avoid the "installation" fee. I believe it was you who said the CableCards are $2.99 each and the digital gateway is $5. For 2 CableCards and 2 Digital Gateways, we're talking $16 per month. I believe right now I'm paying $10 per month for the DVR rental and $5 for a single Digital Gateway. I would actually save $1 per month as well as avoid the $50 fee.

I do agree that there is probably a different phone number. I also know that they would just try to re-pair the DVR with the CableCard, but I figured if people had done it before I could give it a shot. Guess it won't work.

I just hate the idea of having to pay $50 just to have a guy come out, read a number from my OCUR, then call a phone number and repeat the number he read. Oh well...

Thanks for the replies!

-Scott
post #6338 of 9174
Quote:
Originally Posted by scbauer View Post

By the way, I've seen some people here mention that Cox is replacing the 8300 HD DVR with a different model that uses CableCards. I asked the Cox rep's both in the office and on the phone, but they all said that they didn't use CableCards in their DVR's. What's the deal?

I was thinking I would just pick up one of those, pull the CableCards out and put them into my ATI Digital TV Tuner's (OCUR's)... Then I would call Cox and say something like, I accidentally pulled the CableCards out of my DVR, here is the code to do the pairing. Would that work?

-Scott

erm... i have a "new" HDDVR never opened i havent installed here... and it has a cablecard slot... the box says it is the explorer 8240DC.
post #6339 of 9174
The cablecards they use in the DVR boxes are the M-Stream Cards unless there are 2 slots. If your ATI thing can use the M-Stream Cards then you only need one card and one digital gateway.
post #6340 of 9174
Also Cox CSR's aren't trained very well so it's not surprising to me that they don't know that there boxes use cablecards.
post #6341 of 9174
http://www.multichannel.com/article/CA6523482.html

"DirecTV Plans Price Increase
$3 Package Hikes Set To Go Into Effect Feb. 27"
post #6342 of 9174
Quote:
Originally Posted by lvthunder View Post

The cablecards they use in the DVR boxes are the M-Stream Cards unless there are 2 slots. If your ATI thing can use the M-Stream Cards then you only need one card and one digital gateway.

The M-card will work, but only for a single stream, so I would still need 2. I didn't realize that the new DVR used a single M-Card. Thanks!
post #6343 of 9174
Quote:
Originally Posted by scbauer View Post

Hey everybody, I hate to interrupt the "Dish is better, Cox is better, Direct TV is better" conversation that has been going on for 106 pages now, but...

I'm curious to know if anybody here in Las Vegas with Cox has a Media Center PC with the ATI Digital Cable Tuners. I'm buying one of these and was looking for feedback about compatability with the Cox CableCard system.

When I called Cox, they said it was as easy as stopping by the Rancho office, picking up 2 CableCards (at $2.99/month each), then calling them with the proper info once they are installed.

Does anybody use the ATI DCT's with Cox CableCards? If not, maybe somebody with a TiVo S3 or TiVo HD could chime in as I believe they both use CableCards, too. What has your experience been with Cox Las Vegas and CableCards?

Thanks!

-Scott

I have a Velocity Micro Cinemagix with 2 ATI tuners. Other than the original headaches of getting the cards properly paired by COX, I am having really good luck. I love the MCE interface.
post #6344 of 9174
Quote:
Originally Posted by Larry Stewart View Post

I have a Velocity Micro Cinemagix with 2 ATI tuners. Other than the original headaches of getting the cards properly paired by COX, I am having really good luck. I love the MCE interface.

Thanks Larry, I am really glad to hear people like the interface. That is one of the main reasons I wanted Media Center with Digital Tuners... I couldn't give up my HD channels, but I absolutely HATE the Cox DVR interface. Coming from TiVo to Cox, it was like going from Heaven to Hell. I've played with the Media Center interface for a while now, and so far I think it is a similar user experience as TiVo. I haven't had a chance to use the actual TV interface, though, just the DVD, music, etc...

Larry, just out of curiosity, do you have the internal tuners or external? I know VM has the internal tuners as an option with their systems. Also, could you give me some more details about the "headaches of getting the cards properly paired by Cox"? Anything specific I should pay attention to? I'm assuming you had to have a Cox technician come out to do the "installation"?

Thanks again!

-Scott
post #6345 of 9174
I am having a problem receiving Channel 8 via ClearQAM (for my HTPC). I was able to watch it a few nights ago when I set up my new tuner. Also, I am able to receive the rest of the available (unencrypted) ClearQAM channels. Now it is showing up as no signal. If anyone is using a ClearQAM turner, could you check to see if Channel 8 is broadcasting of ClearQAM? Thanks!
post #6346 of 9174
Quote:
Originally Posted by Drift King View Post

I am having a problem receiving Channel 8 via ClearQAM (for my HTPC). I was able to watch it a few nights ago when I set up my new tuner. Also, I am able to receive the rest of the available (unencrypted) ClearQAM channels. Now it is showing up as no signal. If anyone is using a ClearQAM turner, could you check to see if Channel 8 is broadcasting of ClearQAM? Thanks!

All of the clear QAM channels are working fine of Cox cable LV (including CBS HD) on both a QAM TV and my HD homerun.
post #6347 of 9174
Quote:
Originally Posted by scbauer View Post

Thanks Larry, I am really glad to hear people like the interface. That is one of the main reasons I wanted Media Center with Digital Tuners... I couldn't give up my HD channels, but I absolutely HATE the Cox DVR interface. Coming from TiVo to Cox, it was like going from Heaven to Hell. I've played with the Media Center interface for a while now, and so far I think it is a similar user experience as TiVo. I haven't had a chance to use the actual TV interface, though, just the DVD, music, etc...

Larry, just out of curiosity, do you have the internal tuners or external? I know VM has the internal tuners as an option with their systems. Also, could you give me some more details about the "headaches of getting the cards properly paired by Cox"? Anything specific I should pay attention to? I'm assuming you had to have a Cox technician come out to do the "installation"?

Thanks again!

-Scott

Hard to know where to start...
When I first got the Velociy Micro, I setup the cable tuners (internal) in MCE to tune everything that didn't require the cable cards (including clear QAM). As soon as the tech showed up and we put the cards in, I started getting a restricted content error. After about 2 hrs the tech gave up (seems like we tried everything) and said a supervisor would have to be scheduled to come out and complete the install. About 2 hrs later the tech called me and said the supervisor told him to pick up the cards, and that Cox would not support MCE.
I proceeded to play with the system for the next week and finally discovered that the HD 2600 XT video card supplied by VM would not work with the driver disk supplied by VM. I downloaded new drivers off the web, and got everything functioning with the cable cards inserted (but still no digital or premium channels).
I now contacted Cox tech support via phone, and spent 2 hrs trying to get the Cox side talking correctly with my PC. They never could get their system properly configured so they eventually gave up and said a supervisor would call me (let's call him unknown supervisor #1).
The next day, when I had not received a call, I called Cox and spoke with another supervisor (#2). #2 told me that Cox would not support a media center system and he wanted to pick up the cards. I explained to him that I had authorized equipment, tested by CableLabs and authorized for cable cards, and the FCC mandate did not allow Cox to pick and chose which approved equipment could be used with their cable cards.
He said he would have to do some research and call me back in 30 minutes.
2 hours later he called back and said he would send a tech to try again.
That evening, the technician was in my house and on the phone with Cox for about 4 minutes (verifying all of the equipment serial numbers jived with their computer) when everything was up and running perfectly. I've now had it for about 3 weeks and it's working great.
Read the troubleshooting section on http://www.microsoft.com/windows/pro...cablecard.mspx to get a really good synopsis of how to set up the cards.
Another helpful link - http://dondumitru.spaces.live.com/?_...26ayear%3d2007



P.S. I did finally get a call back from the unknown supervisor #1 about 2 days later to explain to me why they would not support media centers.
I laughed and said they would and they did, and everything is working fine after they sent the tech I had requested in the first place. He got quickly off the phone.


It is an adventure...

P.P.S. The internal tuners are not really pc cards. They still hook via USB and power internally and just sit in a card slot cause they have to sit someplace. Go external unless you have a problem with the esthetics.
post #6348 of 9174
Quote:
Originally Posted by Larry Stewart View Post

All of the clear QAM channels are working fine of Cox cable LV (including CBS HD) on both a QAM TV and my HD homerun.

Thanks! I check to see if it is a signal issue on my end.
post #6349 of 9174
I ordered a Dell XPS 420 about 2 weeks ago, and received my PC about a week ago. I received my DCT's on Thursday, set them up without CableCards on Friday. Everything was working fine. Had the cable company (Cox in Las Vegas) come out this morning and everything actually went fairly smooth. One CableCard was DOA, so the tech left and came back an hour later with another card. Everything was working. And then...

Just before the tech left, he got a phone call from some "really high-up guy at Cox" (those were the tech's words). The person from Cox told the sub-contracted technician that he is not allowed to install CableCards in ATI DCT's. Apparently, there was an issue where a tech did something wrong and killed the ATI DCT's, and so Cox had to pay for the new DCT's.

The tech told me that he was going to have to remove the CableCards. Well, considering the fact that I specifically purchased a new $1,500 computer primarilly for watching HDTV, it's pretty obvious what came next. I looked the tech right in the eye, glared as if I was going to kick is a$$, and said "nope"... easy as that. Nope. He took a moment and then said that I could keep the CableCards installed if I signed a "waiver" that said neither Cox nor the sub-contracted company were liable if something were to happen to my DCT's or my PC. Not a big deal since I know that the CableCards aren't going to do any harm to my PC, especially not now that they are successfully installed.

Anyways, long story short, I now have my CableCards installed and everything seems to work great. I'm just waiting on my 750-gig hard drive to arrive and my setup will be complete (for now).

One last, very important note... as the tech was walking out the door, he received an e-mail on his Blackberry (and it went to all sub-contractors of Cox Las Vegas) that said something like:

EFFECTIVE IMMEDIATELY: No technician shall even attempt to install CableCards in an ATI Digital Cable Tuner or any other PC. Cox will not support these installations. If a contractor installs CableCards in a PC they will be held liable for any and all damages that may occur.
So, it looks like for now, Cox Las Vegas will not support or allow ATI DCT's. I don't know if there are any legal implications to this with some new laws that require cable companies to support decryption (or something like that).

Finally, I should mention that when I called for the appointment, I told them I had a new TiVo. The tech told me that had I said I had a new PC with the ATI DCT's, they would have refused my request immediately.

I hope this gets resolved quickly as I would hate to see other people get stuck with useless DCT's.

-Scott
post #6350 of 9174
Quote:
Originally Posted by Larry Stewart View Post

Hard to know where to start...
When I first got the Velociy Micro, I setup the cable tuners (internal) in MCE to tune everything that didn't require the cable cards (including clear QAM). As soon as the tech showed up and we put the cards in, I started getting a restricted content error. After about 2 hrs the tech gave up (seems like we tried everything) and said a supervisor would have to be scheduled to come out and complete the install. About 2 hrs later the tech called me and said the supervisor told him to pick up the cards, and that Cox would not support MCE.
I proceeded to play with the system for the next week and finally discovered that the HD 2600 XT video card supplied by VM would not work with the driver disk supplied by VM. I downloaded new drivers off the web, and got everything functioning with the cable cards inserted (but still no digital or premium channels).
I now contacted Cox tech support via phone, and spent 2 hrs trying to get the Cox side talking correctly with my PC. They never could get their system properly configured so they eventually gave up and said a supervisor would call me (let's call him unknown supervisor #1).
The next day, when I had not received a call, I called Cox and spoke with another supervisor (#2). #2 told me that Cox would not support a media center system and he wanted to pick up the cards. I explained to him that I had authorized equipment, tested by CableLabs and authorized for cable cards, and the FCC mandate did not allow Cox to pick and chose which approved equipment could be used with their cable cards.
He said he would have to do some research and call me back in 30 minutes.
2 hours later he called back and said he would send a tech to try again.
That evening, the technician was in my house and on the phone with Cox for about 4 minutes (verifying all of the equipment serial numbers jived with their computer) when everything was up and running perfectly. I've now had it for about 3 weeks and it's working great.
Read the troubleshooting section on http://www.microsoft.com/windows/pro...cablecard.mspx to get a really good synopsis of how to set up the cards.
Another helpful link - http://dondumitru.spaces.live.com/?_...26ayear%3d2007



P.S. I did finally get a call back from the unknown supervisor #1 about 2 days later to explain to me why they would not support media centers.
I laughed and said they would and they did, and everything is working fine after they sent the tech I had requested in the first place. He got quickly off the phone.


It is an adventure...

P.P.S. The internal tuners are not really pc cards. They still hook via USB and power internally and just sit in a card slot cause they have to sit someplace. Go external unless you have a problem with the esthetics.

Thanks for the update Larry... as you can see by my post above, I actually had a fairly smooth install. I have 2 external tuners, and it really is the asthetics that I don't like, but buying a Dell XPS 420 I didn't have the option for internal. I am going to make a built-in entertainment center that will house my AVR and my HTPC, so the DCT's will end up hidden anyways.

I hope we get some resolution to this "unsupported" issue.

-Scott
post #6351 of 9174
Cox has no right to refuse installation of a CableCard in a CableLabs-certified device. Anyone who is refused should immediately contact a Cox supervisor and notify them that you will be contacting the local franchising authority as well as the FCC regarding their refusal which is a violation of federal code.
Part 76, section 1204:
Quote:


(a)(1) A multichannel video programming distributor that utilizes navigation devices to perform conditional access functions shall make available equipment that incorporates only the conditional access functions of such devices. Commencing on July 1, 2007, no multichannel video programming distributor subject to this section shall place in service new navigation devices for sale, lease, or use that perform both conditional access and other functions in a single integrated device.
(b) Conditional access function equipment made available pursuant to paragraph (a)(1) of this section shall be designed to connect to and function with other navigation devices available through the use of a commonly used interface or an interface that conforms to appropriate technical standards promulgated by a national standards organization.
post #6352 of 9174
I have been accused of tediously complaining about the quality and services provided by Cox Cable. And Cox Cable is an entity shared by probably more than 90% of the members of this forum.
Yet I have never read anything as tediously boring as posts number 6350 and those that have followed it. There are enough acronyms in those posts to keep the Central Intelligence Agency guessing as to their meaning. It's no wonder that this forum has been dead since Jan 18th.
post #6353 of 9174
Quote:
Originally Posted by Word Maestro View Post

I have been accused of tediously complaining about the quality and services provided by Cox Cable. And Cox Cable is an entity shared by probably more than 90% of the members of this forum.
Yet I have never read anything as tediously boring as posts number 6350 and those that have followed it. There are enough acronyms in those posts to keep the Central Intelligence Agency guessing as to their meaning. It's no wonder that this forum has been dead since Jan 18th.

Glad you're enjoying it. Feel free to add more to the thread.
post #6354 of 9174
What exactly are you looking for in an HDTV thread, WM? Most scripted shows are on hiatus because of the WGA strike, most reality isn't HD, the college football season is over, and the NFL season is all but done. LV has no home NBA or NHL teams, it isn't time for March Madness, and the 6 MLB teams that claim LV as part of their market haven't started spring training yet. D* shot their wad of new channels for now and probably won't have too much more added before D*11 goes up; E* is quiet with some new channels in testing but not live and no announced date, and Cox is in the home stretch of upgrading their national network in preparation to launch enough HD channels to get them to 80 by year's end. Seems to me that there isn't much happening worth talking about at the moment other than issues people are having with their hardware.
post #6355 of 9174
we miss Vegggas. He's got all the "inside" Cox scoop.
post #6356 of 9174
Quote:
Originally Posted by gvc View Post

we miss Vegggas. He's got all the "inside" Cox scoop.

And I miss being in Las Vegas with a high speed internet connection!
My out of town work project is officially a month over schedule (see, unexpected delays CAN happen), and I have no info.
I usually have to connect once or twice a day and download all my subbed forums and read them offline, so it's very hard to reply or add comments.

See ya next month?

vegggas
post #6357 of 9174
Quote:
Originally Posted by coyoteaz View Post

Cox is in the home stretch of upgrading their national network in preparation to launch enough HD channels to get them to 80 by year's end.

Wasn't that supposed to happen by the end of 2007?

Talking about hardware is certainly an appropriate topic for this forum. But talking in "acronyms" adds a mystery to the proceedings that I (and I assume many others) do not have either the time or inclination to decipher. Why don't you let us all know what those "salads of letters" mean? Then perhaps we can ALL be enlightened by the conversation
post #6358 of 9174
Quote:
Originally Posted by Word Maestro View Post

Wasn't that supposed to happen by the end of 2007?

Talking about hardware is certainly an appropriate topic for this forum. But talking in "acronyms" adds a mystery to the proceedings that I (and I assume many others) do not have either the time or inclination to decipher. Why don't you let us all know what those "salads of letters" mean? Then perhaps we can ALL be enlightened by the conversation

Word,

The acronyms are used because a basic understanding of HD is assumed in most users of this forum. In fact, I would say that almost everyone that reads this forum on a regular basis is an enthusiast of technology and especially the technology surrounding HD. If a newbie does participate in the forum, the answers to the meaning of the acronyms are easy to find. And by all means, if anyone asks, they will get a friendly response from one of us.

So if YOU have questions regarding the acronyms, why not just ask the meaning instead of adding another complaint to this forum? This is not meant as a personal jab, Word; but adding senseless complaints to this forum benefits nobody.
post #6359 of 9174
Starting with post 6350:
M-Card: Multistream CableCard, device that lets boxes like the Tivo HD tune 2 separate channels using only 1 card (and thus requiring only 1 digital gateway subscription)
DVR: Digital Video Recorder, magic box that plugs into an antenna, cable, or satellite connection and digitally records stuff
MCE: Media Center Edition, version of Windows with shiny widgets designed for playing with audio and video
VM: Velocity Micro, company that makes the tuners Larry is using
QAM: Quadrature Amplitude Modulation, way of encoding digital data to fit on a cable line
Clear QAM: channels on cable (encoded using QAM) that are not encrypted and can therefore be accessed by compatible tuners without the need for a subscription
HDHomeRun: Device with 2 over the air/clear QAM tuners that allows digital TV to be streamed over a standard Ethernet network (or wireless with the appropriate bridge hardware)
DCT: Digital Cable Tuner, tuner that supports the use of a CableCard to receive encrypted QAM channels
HTPC: Home Theater Personal Computer, computer with TV tuners designed for watching TV, movies, etc.; often runs Linux using MythTV or other packages, or MCE
FCC: Federal Communications Commission, suits in Washington who set the rules for broadcast, cable, and satellite TV, frequently based on who contributes the most to the congress critters responsible for oversight
Part 76: FCC rules governing cable television
post #6360 of 9174
WM: Word Maestro
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