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Krell Foundation Owners Thread - Page 31

post #901 of 1292
Quote:
Originally Posted by rhale64L7 View Post

Yeah I guess the customer service seems to be a mixed bag. I have no idea why. Are they overwhelmed with the Foundation? Did they not expect this kind of demand? Who knows. Maybe they need to hire some more customer service reps.
I agree. I have a contact person I deal with (not just their regular email) so maybe I'm just lucky. They're going to loose a lot of customers if they don't fix this!
post #902 of 1292
Quote:
Originally Posted by vvuuren View Post


Sorry, was just asking if you find in general that it's better to cross over when you use sub or use speakers in full range? I wasn't asking about Foundation specifically, wondering more about your 800's and 802's. Should probably have asked on the B&W forum instead?!

Ah.  Then my answer is that, with the 800s, it varies.  Sometimes (often?), I use bass management at around 40Hz (via the Meridian 861) and, sometimes, I run them full range (via jRiver and exaSound e28).  The setup is quite complex (just ask my wife).  

post #903 of 1292
I ran into a lot of issues with the initial unit. Sound would go out, video would have issues and so on. I left a few messages with the guys at Krell and was getting the sorry we missed you.
post #904 of 1292
Quote:
Originally Posted by Kal Rubinson View Post

Ah.  Then my answer is that, with the 800s, it varies.  Sometimes (often?), I use bass management at around 40Hz (via the Meridian 861) and, sometimes, I run them full range (via jRiver and exaSound e28).  The setup is quite complex (just ask my wife).  
Yeah, I understand. I'm constantly in trouble with my wife also because she can't figure out my system either (even after I've showed her multiple times). Finally I bought her a NAD Vizo 1 for music and a Zvox soundbar for TV. Less fights now!
post #905 of 1292
Quote:
Originally Posted by rhale64L7 View Post

Yeah I guess the customer service seems to be a mixed bag. I have no idea why. Are they overwhelmed with the Foundation? Did they not expect this kind of demand? Who knows. Maybe they need to hire some more customer service reps.

I called 2 times in the last month and never got a return call after leaving a couple of messages. Customer service seems non-existent so far on my end:mad:.
post #906 of 1292
This is my 2 cents for what it's worth. I'm not just buying a processor for over $6,000, I am also buying their support, upgrades, power amps and everything else. If I'm having issues at the beginning why would I buy into the rest. For some people $6,500 is a lot of money. Add the $9,500 PER amp, cables, etc. and I do expect to be supported. At the very least a phone call back in a month or 2. If they can't be bothered, they must not need my money.

I had the same issue with a SimAudio Aurora amp I bought. It failed in a couple days, sent it back and it sat in their repair for 4-months with no communication. They never responded to email or phone calls. Dumped it. I was looking at their processor, transports etc. Not a chance now, if they can't support it, I will not buy it.

I have purchased 5 Parasound Halo amps, Richard "the owner" answers the phone. I buy into products from reputable companies. If the product is good, they are there when you need them, I spend money.

If it sounds unbelievable but the company refuses to stand behind the product they sell, why would you run the risk of buying it and it breaking?
post #907 of 1292
Quote:
Originally Posted by Dr_Mark View Post

This is my 2 cents for what it's worth. I'm not just buying a processor for over $6,000, I am also buying their support, upgrades, power amps and everything else. If I'm having issues at the beginning why would I buy into the rest. For some people $6,500 is a lot of money. Add the $9,500 PER amp, cables, etc. and I do expect to be supported. At the very least a phone call back in a month or 2. If they can't be bothered, they must not need my money.

I had the same issue with a SimAudio Aurora amp I bought. It failed in a couple days, sent it back and it sat in their repair for 4-months with no communication. They never responded to email or phone calls. Dumped it. I was looking at their processor, transports etc. Not a chance now, if they can't support it, I will not buy it.

I have purchased 5 Parasound Halo amps, Richard "the owner" answers the phone. I buy into products from reputable companies. If the product is good, they are there when you need them, I spend money.

If it sounds unbelievable but the company refuses to stand behind the product they sell, why would you run the risk of buying it and it breaking?

What pre/pro are you using currently?
post #908 of 1292
I am back to the Marantz 8801.
post #909 of 1292
Wow, I have not experienced that over the years and even recently. I have always been able to get a hold of someone, and they were prompt in replacing my original one, and the new one has been great so far. I have had it about a week or 2 now. Other than the sub vol, its been great and sounds fantastic.
post #910 of 1292
I have not had any issues either so sent my contact at Krell an email today regarding these issues. We'll see what comes from that. Will post if I get any feedback. Glad your unit is working well scpanel. I really enjoy mine also.
post #911 of 1292
Quote:
Originally Posted by Dr_Mark View Post

I am back to the Marantz 8801.

Same here.
post #912 of 1292
Hopefully you don't have problems with those 8801 processor's. I guess there customer service is pretty awful also. Read a lot of negative on them.
post #913 of 1292
The Marantz customer service is so bad the last time I had an issue was with a Marantz 7005. My dealer hand carried a new one over within 24-hours, and took care of the issue.
post #914 of 1292
Wow that is a great dealer. Apparently you didn't buy the Foundation from that same dealer. And if you did why didn't he stand behind the Foundation the same way?
post #915 of 1292
Scpanel got a new Foundation also direct from Krell.
Edited by vvuuren - 2/9/14 at 8:51pm
post #916 of 1292
Quote:
Originally Posted by Kal Rubinson View Post

No 800s or 802s. The Foundation is in the "other" system.
Do you have plans to try it with your NY system?
post #917 of 1292
If it was in your NY system it would be great if Bill would go to your place so he could see for himself the problem with ares picking up the subs. He has been there before.
post #918 of 1292
Quote:
Originally Posted by rhale64L7 View Post

Wow that is a great dealer. Apparently you didn't buy the Foundation from that same dealer. And if you did why didn't he stand behind the Foundation the same way?

Actually it was from the same dealer. We both tried to get some response from Krell. It took my dealer several weeks to get the unit I had. I finally gave it back to him, I was pissed. I was planning on buying into their amp system... frown.gif
post #919 of 1292
Wow that really is a shame. They wouldn't even support their own dealer. I hope they can get this fixed. Whatever they need to do. Sorry to hear about that .
post #920 of 1292
Quote:
Originally Posted by Dr_Mark View Post

I ran into a lot of issues with the initial unit. Sound would go out, video would have issues and so on. I left a few messages with the guys at Krell and was getting the sorry we missed you.

You know, when I thought I had a problem with my Bryston SP3, Bryston's chief engineer responded to my inquiries at 9:00 p.m. on Christmas Eve.
post #921 of 1292
I also received some help over Christmas from Krell. I emailed Krell yesterday noting the concerns regarding customer service and got email back first thing this morning stating that these concerns were forwarded to the President of Krell. We'll see if anything changes. Getting back to why we have an owners thread I was told that the next update is almost ready and will fix a few issues including hopefully my pink picture.
Edited by vvuuren - 2/10/14 at 12:37pm
post #922 of 1292
Quote:
Originally Posted by vvuuren View Post

I also reseved some help over Christmas from Krell. I emailed Krell yesterday noting the concerns regarding customer service and got email back first thing this morning stating that these concerns were forwarded to the President of Krell. We'll see if anything changes. Getting back to why we have an owners thread I was told that the next update is almost ready and will fix a few issues including hopefully my pink picture.
Good deal
post #923 of 1292
You can also message them on twitter at @KrellAV.
post #924 of 1292
Quote:
Originally Posted by jdlynch View Post

I am considering upgrading from my Marantz 8801 to the Foundation. What I like the best about my 8801 is Audyssey XT32 and how well it does EQ'ing and integrating my subwoofer into my system.

Has anyone had any experience comparing XT32 with the room correction system in the Foundation?

Dave,

You might not remember, since it's been a while, but I had Integra with XT32. Now have Foundation with ARES. Never used Marantz 8801 though. But couldn't identify any advantage of XT32 over ARES so far. Before selling my Integra, I ran these side-by-side and liked ARES in terms of clarity. May be Krell played a role too! Since it was not a very scientifically correct comparison. But one thing is sure - the overall sound seemed quite better in overall.
Many people who are much more technical in this area often say that it is better to leave the high freqs alone and let the audio-correction software to work on low freqs, since messing up with high freq area might take out some of the details from the system.
Hope this helps!
post #925 of 1292
Quote:
Originally Posted by vvuuren View Post

I also received some help over Christmas from Krell. I emailed Krell yesterday noting the concerns regarding customer service and got email back first thing this morning stating that these concerns were forwarded to the President of Krell. We'll see if anything changes. Getting back to why we have an owners thread I was told that the next update is almost ready and will fix a few issues including hopefully my pink picture.

vvuuren, when I got my foundation, had a couple to queries and wanted clarification. My dealer Steve Herrala is a awesome guy! So, he responded to me immediately. Then I called Krell and was able to get hold of the head of the marketing and also was able to talk to Bill McKiegan. So, some of us have different experiences.
My take about this is - possibly Krell lacks a solid consistencies in the Customer Service area due to some reason not transparent to me. But that obviously doesn't absolve them from the rightful expectation of their customers to get proper and satisfactory services!
post #926 of 1292
New update available!
post #927 of 1292
Separate adjustment for left and right speakers! And they also fixed my pink picture! Will see what else is new!
post #928 of 1292
Quote:
Originally Posted by Prosoft7 View Post

vvuuren, when I got my foundation, had a couple to queries and wanted clarification. My dealer Steve Herrala is a awesome guy! So, he responded to me immediately. Then I called Krell and was able to get hold of the head of the marketing and also was able to talk to Bill McKiegan. So, some of us have different experiences.
My take about this is - possibly Krell lacks a solid consistencies in the Customer Service area due to some reason not transparent to me. But that obviously doesn't absolve them from the rightful expectation of their customers to get proper and satisfactory services!

You said it so eloquently.
post #929 of 1292
Quote:
Originally Posted by vvuuren View Post

Separate adjustment for left and right speakers! And they also fixed my pink picture! Will see what else is new!

Wow that is awesome. Yes tell us more. Did it fix the sub problem in ares? And did it get dsd direct? These along with consistent customer support are all I am asking for at this time.
post #930 of 1292
Sub still same (have to turn it up to have it picked up) but my sub kind of hidden which might be affecting it in my system. Somehow ARES tested my speakers different and it sound much better??!! Maybe I'm just imagining things but I think it does sound better. I loved that it adjusted left and right separately because my sides are not equidistance from listening position due to my room layout. Before today the one was standing away from the wall to my wife's discontent. Now all is well! Don't have a source for DSD direct so don't know if it was added.
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