Originally Posted by dskum23
Just got my 6300 repaired yesterday. They came and replaced the panel (the finally got it back in stock)... Initial glance shows no clouding..
Thanks for all the help.
Samsung sent a person from a company associated with them to do repairs; but the Samsung spokesperson emailed me back and said:
"~~Panel auth request declined by Product Support Samsung considers this small amount of dark and light areas to be normal and in no way affects the quality of the picture. The LED backlights are on when the TV is on, so when you don't have any signal going to the TV screen and the room is totally dark, it will have light and dark areas. Also, most customers drive the panel too hard. What I mean by this is that the customer has gone into the menu and maxed out all the picture settings. Example: Picture setting to Dynamic, Backlight settings, brightness and contrast settings are at their maximum levels. In a dark room you don't need the brightness and backlight settings set so high. This is inherent to all LED TVs, all manufacturers"
So I'm not sure what to do at this point... call and complain again? And do you have a picture of the new panel in all it's glory?