Originally Posted by sm4llz
Did you happen to buy from visionhd.ca? I ordered one from them on Dec 22nd and was told they'd have them the next week. I waited and didn't hear back and now they won't return my emails. I tried calling but don't speak French.
Yes I did, primarily because of their discounted price when I decided to order just prior to Christmas. Since then I've sent two emails via their online contact page, a week apart, neither of which was replied to. I finally called them yesterday, which is when I was told there would be stock available next week. I made a point of mentioning that no-one responded to either of my follow-up emails and asking why, as it reflects very poorly on their company's customer service. The response from the person I talked to was that they have been very busy, and he took down my name and order number information. Unfortunately I still haven't had an email reply from them, I'll see what happens next week.
Don't worry about the language - if they answer the call 'Bonjour', just respond 'Hello' and inquire about your order in English. The majority of businesses in the Montreal area (St. Hubert is just to the east) are bilingual - and this company is advertising to a larger market than just Quebec. In the rare event that the person answering cannot converse in English they will pass the call to someone who can.
When you get an update on your order status, do ask about the lack of response to your emails. As I said it may be a seasonal hiccup, but I'm disappointed to hear you had the same experience. You'd think a company trying to grow their online business (and develop a good reputation with the online community) would make good customer communications a top priority.
Good luck, and please advise if you have any new info ... Edited by WestCDA - 1/5/14 at 12:45am