Originally Posted by Gmash
According to their policy it says they will pay for shipping to replace a defective item. Did you not want a replacement and just want your money back?
Yes. They wouldn't replace it either, as they said that would have to be through Denon. There was a turnaround time of at least 2 weeks with Denon, and potentially longer.
I told them I would upgrade to another model, but they still said no - if I don't go through Denon, I have to pay return shipping to them. Fine, that's their policy - I think it's idiotic that they would charge you to return a product which obviously has not been tested.
The worst part was how absolutely rude they were to me, both on the phone and over email. I ended up buying an open box from best buy that was 2 levels up for cheaper than the price on accesories4less. I will never deal with them again.