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Netflix no longer requires "Open Connect", 3D should be available to all US users now - Page 3

post #61 of 84
Have Netflix dumped 3d now my PS3 no longer has a 3d section and previously watched 3d shows only show a 2d version now no 3d playback?
Edited by pheggie - 11/29/13 at 2:54am
post #62 of 84
Same here; all Super HD offerings are also gone. I wonder if this is a PS3/Sony issue or Netflix. Waiting to hear from anyone who has an LG or non PS3 viewing who still gets the 3D.
post #63 of 84
Netflix 3D appears to be no longer supported through the Vizio app as well.
post #64 of 84
Quote:
Originally Posted by Don Landis View Post

Same here; all Super HD offerings are also gone. I wonder if this is a PS3/Sony issue or Netflix. Waiting to hear from anyone who has an LG or non PS3 viewing who still gets the 3D.

Both are gone for me on my Panasonic smart tv
post #65 of 84
Well, that is telling. Now we know who to send in our complaints to--- Netflix. On my to do list for Monday. Seems we were just lab rats for their experiment.

Thanks for your reports.
post #66 of 84

Having just bought a PS3 for Netflix 3d I saw this and just finished a chat with a rep at Netflix..apparently there's a bug in the system for 3d ...I guess it's affecting super hD as well...so it's down until its repaired...

post #67 of 84
Although it has never had NF 3D options, the SuperHD is still available and working on the Sony 790 BD player.
post #68 of 84
I hope they are just fixing 3d rather than scrapping it forever, fingers crossed.
post #69 of 84
3d is definitely coming back I had an online chat with a Netflix rep just now
He said
"So I've looked into our internal servers and it looks like we are having some issues with 3D streaming, so we have temporarily removed it from all devices. Not to worry, I don't have an ETA at the moment but our engineers are currently working on getting this fixed! So do check back from time to time! It will be fixed soon, I promise!"
post #70 of 84
My Netflix experience support just a few minutes ago.

You
Juan- I was very pleased to begin seeing 3D titles on Netflix in November on my PS3. But you removed them this past weekend. Can you tell me when they will return? The quality was fantastic here and we really love 3D.

Netflix Juan
Nice to meet you Donald! But i am glad that you are enjoying the 3D feature! But let me take a look to see what happened to the great 3D titles.

Netflix Juan
Okay I see what is going on! So it looks like there where multiple customers that where experiencing some issues with 3D content so our content team and the producers removed the titles off our library so they can be able to work with them. Now no worries we will be getting the titles back and we are also working on getting a lot more 3D titles added to our library, So give us some time and we will be getting the titles back so you can be able to go back to enjoying them smile.gif

You
Thank you Juan for checking into the future of 3D for your Netflix 3D fans. I'm pleased with all you do and look forward to the new titles as well as the great ones you already offered. I repeat, the last two weeks you had the 3D working for us the quality was perfect. We have Comcast cable here so internet speed hasn't been an issue. Thanks again.

Netflix Juan
No problem Donald it was a pleasure! The 3D streaming is a pretty new feature that even some streaming services do not offer so we are working on a way to make it as best as we can for our customers that take good advantage of it. But we are here for you and will be working really hard to get this issue fixed and once we get the titles back available they will be back in for you to enjoy smile.gif



I decided to use this chat session as opposed to phone call so I could copy and paste it here for our 3D fans to see what is going on.
post #71 of 84
Quote:
Originally Posted by Don Landis View Post

Netflix Juan
... we are also working on getting a lot more 3D titles added to our library...

Hmmm... who to believe? A low level customer service rep who is trained to placate irate customers, i.e., telling them what they want to hear, or Neil Hunt, one of the decision makers at Netflix? confused.gif

From Canadian website: http://www2.macleans.ca/2013/11/01/netflix-aims-to-become-4k-video-leader-ditch-3d/

"On the other hand, Netflix is taking the opposite tack to 3D, which it announced on a test basis in the United States earlier this year. That feature has proven to be unpopular with subscribers, mainly because people don’t want to wear glasses at home. The situation is different in movie theatres, since the glasses are part of that special experience, but it doesn’t necessarily translate well into home viewing.

“We’re probably looking to back out of it in the end. I’m not sure there’s enough value in it.” Hunt says. “We’ve got a small collection and we’ll keep that going but we’re certainly not looking to expand it.”"
Edited by Apostate - 12/2/13 at 3:08pm
post #72 of 84
First of all, there was nothing irate about my discussion with Juan, the chat Netflix rep. It was my impression he had to go research the question to provide the answer. There was at least 5 minutes between his acknowledging my question and his answer. So, are you saying- Juan is instructed to lie? Or is the article by Peter Norwak an interpretation of what Neil Hunt said or actually what he said? Seems to me there was no quote that Netflix plans to "ditch 3D" as the title of the article claims.

Hunt is asked leading questions that you make sound as if it is a Hunt quote, the part about Netflix taking the opposite tack- I read that as from Norwak, not Hunt, the whole paragraph ending with wearing glasses not translating well into home viewing. (Which is a whole other debate)

The only comment I heard from the article that is negative on 3D is your bold sentence but it's a prediction of where it will go if people reject the 3D offerings.

Now here is the most important point that doers not add credibility to the article's claim Netflix will "ditch 3D"--

Look at the date of the article- Nov 1, 2013. That meant Hunt's statement was made prior to going nation wide on rolling out 3D to PS3 and a few other TV's. It wasn't until mid November that Netflix seemed to fix a few of the problem titles so all were working on the PS3. There was no announcements nor advertising about the rollout either.

So, do I believe a CSR who researched an answer to my question today, or do I believe an executive in the company who made a speculation on the future of 3D even before the national rollout had become history? Neil wasn't lieing. He was speculating, what if the rollout is a failure. "We're Probably..." and "I'm not sure" tells me this is not a fait accompli when he said it. But, it appears the author was leading the answers. The CSR told me what the plan is as of today, over a month later.

Frankly, I hate this exercise in parsing words from 3rd party sources, like editorialists and bloggers. It doesn't matter what you believe or who you wish to believe to me. It matters to me what is. Currently, 3D on Netflix is no longer available; and, what I was told is they are working on it and it will be back when they get the problems all resolved. I was told they will be adding more titles as well. IIRC, last January, I was ridiculed when I announced Netflix would be offering 3D and 4K content. Yet, the future always evolves to these developments coming true, not the other way around. I believed in HD when many here were against it. Same with DD5.1 and 7.1. It's not a question of IF, but rather when.
post #73 of 84
It's interesting that the so called decision to dump 3d never was reported by reputable news services like CNET and REVISION3 probably because the reports are crap.
post #74 of 84
Quote:
Originally Posted by Don Landis View Post

First of all, there was nothing irate about my discussion with Juan, the chat Netflix rep. It was my impression he had to go research the question to provide the answer. There was at least 5 minutes between his acknowledging my question and his answer. So, are you saying- Juan is instructed to lie? Or is the article by Peter Norwak an interpretation of what Neil Hunt said or actually what he said? Seems to me there was no quote that Netflix plans to "ditch 3D" as the title of the article claims.

Hunt is asked leading questions that you make sound as if it is a Hunt quote, the part about Netflix taking the opposite tack- I read that as from Norwak, not Hunt, the whole paragraph ending with wearing glasses not translating well into home viewing. (Which is a whole other debate)

The only comment I heard from the article that is negative on 3D is your bold sentence but it's a prediction of where it will go if people reject the 3D offerings.

Now here is the most important point that doers not add credibility to the article's claim Netflix will "ditch 3D"--

Look at the date of the article- Nov 1, 2013. That meant Hunt's statement was made prior to going nation wide on rolling out 3D to PS3 and a few other TV's. It wasn't until mid November that Netflix seemed to fix a few of the problem titles so all were working on the PS3. There was no announcements nor advertising about the rollout either.

So, do I believe a CSR who researched an answer to my question today, or do I believe an executive in the company who made a speculation on the future of 3D even before the national rollout had become history? Neil wasn't lieing. He was speculating, what if the rollout is a failure. "We're Probably..." and "I'm not sure" tells me this is not a fait accompli when he said it. But, it appears the author was leading the answers. The CSR told me what the plan is as of today, over a month later.

Frankly, I hate this exercise in parsing words from 3rd party sources, like editorialists and bloggers. It doesn't matter what you believe or who you wish to believe to me. It matters to me what is. Currently, 3D on Netflix is no longer available; and, what I was told is they are working on it and it will be back when they get the problems all resolved. I was told they will be adding more titles as well. IIRC, last January, I was ridiculed when I announced Netflix would be offering 3D and 4K content. Yet, the future always evolves to these developments coming true, not the other way around. I believed in HD when many here were against it. Same with DD5.1 and 7.1. It's not a question of IF, but rather when.

First, I never said that you were irate. I said customer reps were trained to placate irate customers. As in general. Please note the plural.

Was Juan instructed to lie? I believe Juan was instructed to tell you something. Whether that something was a lie or not, how would he know and would he even care?

I was taught that any remark that was framed by quotation marks were actual saying. Since the author put quotation marks around what Hunt said, I would assume that those were Hunt's actual words. No "as if" about it.

You think Hunt is just "an executive in the company who made a speculation?" He's the Chief Product Officer! He's not just an executive. He's a Chief-level executive. It's a big difference. He's the one who decides which and what programming is offered. I am certain he knew Netflix was going to offer 3D since he's the one who probably made the decision.

So to whose word do you think I would give credence? An hourly staff or a chief-level decision maker?

I think your eyes are colored by wishful thinking. I hope you are right. I really do. But from lack of push regarding 3D from the manufacturers, sales statistics, and what pundits are saying, it does not bode well for 3D.
post #75 of 84
Quote:
Originally Posted by pheggie View Post

It's interesting that the so called decision to dump 3d never was reported by reputable news services like CNET and REVISION3 probably because the reports are crap.

I've never heard of REVISION3. How reputable is it? tongue.gif
post #76 of 84
Revision3 do online video reviews and news with shows like HD Nation, Geek Beat and Teckzilla if they get something wrong they usually apologise or correct in next episode. They aren't bad.
post #77 of 84
I like the gang at Rev3. They are alumni from the old TechTV days. (BTW- I used to have a series of shows on TechTV called Best of the Web.tv.)


The new interface that Netflix introduced on Nov 13 is supposed to level the differences among devices so all devices have the same look and feel. I've been interested in getting a more efficient way to receive Netflix and You Tube in my HT without needing to go to a HT Computer. I've learned that this new interface will be available on the Roku at a later date. Some devices can only support the 3D in a SBSh mode which the Roku is in this category. While it is great to have 3D in SHD and frame packed, having it available in modes supported by lessor devices will also be welcomed. For example if being streamed to an ipad, the 3D content available in anaglyph would be most welcomed to me. Give ME the choice of whether to watch in 2D or anaglyph 3D on my ipad. The goal of the Netflix development team is to level the playing field at their end and only be limited by your connection speed and devices as to format of delivery. The only question I have is how long will this development take? As we have seen this initial roll out to open up 3D and S HD titles was not without it's problems. But as most new things go, they will all be fixed in time.
post #78 of 84
Juan was definitely telling the truth about technical issues for some users. I'm one of them. I got my projector on 11/20, played with the 3D extensively on 11/21. 3D Blu-rays/Frame Packing worked fine, 3D SBS/OU worked fine, 3D Games worked fine. Netflix 3D did not. Beowulf got stuck in video loops while audio continued playing, Cave of Forgotten Dreams just didn't come out properly at all, and Immortals had multiple issues. A couple did work though. So it's definitely possible he was simply telling the truth in this case.

The new interface for Netflix was pushed out to the Roku 3 a couple weeks ago and works amazingly well, I do believe it's being pushed out to other revisions in the coming weeks.
post #79 of 84
Quote:
Originally Posted by tingham View Post

Here is a list but I imagine it will be changing periodically. There is a 3D genre on my PS3 Netflix app.

Immortals
A Turtle's Tale: Sammy's Adventures
Nitro Circus: The movie
Cave of forgotten dreams
Art of Flight
The ultimate wave: Tahiti: IMAX
Animals United
Feeding Time
The Hole
Fire Ants
MicroPlanet
Red Bull Return to Millen Mountain
Oscar's Oasis 3D
Flying Swords of Dragon Gate
Legends of Flight: IMAX
Dinosaurs Alive!: IMAX
Dinosaurs: Giants of Patagonia: IMAX
Wild Ocean: IMAX
Red Bull Way Back Home
Arabia: IMAX
Shark Night
Sky Soldier
Pins
African Wild
Mummies: Secrets of the Pharaohs
Live Fire
Space Dogs
Grand Canyon Adventure: River at risk
Ride and Fly
Kalahari Meercats
Alligator Kingdom
Ultimate G's: Zack's Flying Dream
3D Dive
Skeleton, inc.
The Little Prince
The Dino King
Animen: The Galactic Battle
Legends of Valhalla: Thor
Rescue: IMAX
Little Brother, Big Trouble
Sadako
Scary Tales
Secret of Bangkok
Freddy Frogface
Don 2
Forest of Bandi: Fireflies
Safari Encyclopedia
Bird Park
Carnage 1
Angelo Rules 3D
Burma: Encounters in a Forgotten Country
Tormented
I heart shakey
The Shock Labyrinth
Chaplin and co
Plankton Invasion 3D
Dangerous Ishhq

WOW cool.
post #80 of 84
I see Legends of Flight and Elephant's Dream is back in 3D but it does not play well. Then finally a popup says they are having difficulty streaming this right now check back later. None of the other titles have returned the 3D option we had a week ago.

Just curious, did anyone sign up for the test site feedback reports? I did quite awhile back and did complete the surveys on these 3D shows when we watched them. I remember some of you were calling in reports when we had trouble with the PS3 in October and early Nov.
post #81 of 84

Ok just watched Sadako (impressive!). Elephant's Dream started and then I got the error message. African Wild displays the 3d icon but played back normally (I wasn't asked at all if I wanted to watch it in 3d).

post #82 of 84
Tried Sadako from your suggestion and it played in 3D for about 5 minutes and then kept buffering so we gave up.
post #83 of 84

Good information here guys. I was frustrated on Thanksgiving when I went to show everyone in my extended family how awesome 3D was on my new TV, only to find that Netflix had yanked the content. But it's good to know that they are working on it.

 

I was able to watch Legends of Flight from beginning to end today with only minor issues. I didn't get any buffering errors, but at two points the black levels went very blue, and then back to black after a couple of seconds.

 

It seems to me like they are working on each individual 3D movie and putting them back online when they think it's ready. If it took them this long to get Legends of Flight back, I'd say they have their work cut out for them... I imagine the 3D team at NF is relatively small.

 

Anyway, this is my first post, and I look forward to contributing and learning from AVS in the future. Seems like a great community.

post #84 of 84
Quote:
Originally Posted by IINIGMA View Post

Good information here guys. I was frustrated on Thanksgiving when I went to show everyone in my extended family how awesome 3D was on my new TV, only to find that Netflix had yanked the content. But it's good to know that they are working on it.

I was able to watch Legends of Flight from beginning to end today with only minor issues. I didn't get any buffering errors, but at two points the black levels went very blue, and then back to black after a couple of seconds.

It seems to me like they are working on each individual 3D movie and putting them back online when they think it's ready. If it took them this long to get Legends of Flight back, I'd say they have their work cut out for them... I imagine the 3D team at NF is relatively small.

Anyway, this is my first post, and I look forward to contributing and learning from AVS in the future. Seems like a great community.


Welcome to AVS. We are an enthusiastic bunch who enjoy home theater and the devices and equipment used for home entertainment. Hope you check in often.

I agree with you that pulling the 3D content like Netflix did at the start of the holiday weekend was pretty stupid move, especially considering many of us were getting excellent results on all the titles by then. Now, I suppose we start over and wait for them to do what it is they need to do. Anyway, thanks for your report on Legends of Flight.
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