I have a basic question regarding support of EU purchased Sony 4K TV,
We have bought a KD-65X9005A from Sony Europe it has Firmware PKG3.710EUA and the HDMI-4 port has been upgraded (also with support for HDCP 2.2)
We build broadcast systems and are presently showcasing 4K streaming with HEVC and traditional 1080 with H264.
We took our Demo kit including the TV to the USA for a showcase and where hoping to demonstrate the native 4K highbitrate content from Sony it's self.
Probably a bit stupid but we went to a store and bought the 4K Media player FMP-X1 and tried to connect it to the TV set but without any luck.
Does anyone know what the exact reason is for this it comes up with the generic "Cannot connect to 4K media player, please reffer to operation instructions" error that doesnt really help much. They're connect via ethernet cable directly into the router, and if I check inside the router I can see both MAC addresses bound to an local IP in the same subnet. The router is connected to a coporate AT&T internet service.
Am I overlooking something, or is it just the simple matter of the TV having a Eoropean Firmware version, in the latter case does anyone have any luck requesting a firmware change with sony to an US version ?