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Netgear R7000 Nighthawk AC1900 Router Review and Comments Thread - Page 3

post #61 of 626
Quote:
Originally Posted by bobsilver View Post

OK you need to go into the internet settings area of the router. It normally selects for get automatically from server. You will see it. There is a dedicated box for DNS.

When you lose connection try the wired computer. At least we will begin narrowing down the issue. Also when this occurs can you see other devices on your network? Like other computers, servers etc? What ISP do you use? How old is the modem that came from the ISP? How long have you been using the R7000?

These problems are tough to sort out. As a rule connecting a router to modem and a reboot is usually all you need to do. Unless there is a funky hardware issue or funky setting. But basic internet access is usually no issue.

I am getting on a plane shortly so I wont be able to get back to you till tomorrow. Dont hesitate to call Netgear support or your ISP support for help to.

Bob

Yes Bob, I'll remember to do that. I use Cox communications. The router is about 2 months old now. I bought the modem about 3 or 4 years ago, it's a DOCSIS 2 Motorola surfboard. Thanks for your help. I'm actually going to be out for a little over a week so it may be some time till I reply back with more detail.
post #62 of 626
I replaced my (excellent) ASUS router due to signal loss in distant bedroom in our home.

The R7000 has markedly better wireless performance and really seems to be a great unit thus far. My upload performance on the wired connection also now maxes out at around 5.7 mpbs whereas with the asus it would struggle above 4, so solid gains all around.

HOWEVER!

Two issues

1) We have two xboxes in our house, and am getting Moderate NAT on one and Open on the other one. We used to have this problem with older link sys routers, but the ASUS had no problem getting OPEN nat on both machines. Now I'm back to problems again. Surely this can't be an issue again with a brand new top of the line router in late 2013?

I have uPNP turned on, have not messed with any port triggering. I do have upstream QOS turned on with NAT address of both machines set to highest.

Any help for this otherwise stellar machine?

the other issue is just that changing settings in the router takes a longish reboot, it's a minor nit, and doesn't affect day to day living with it, but the ASUS wouldn't need reboot as often when changing settings and if did reboot it was faster to do so.
post #63 of 626
PAP according to the netgear forums, QOS is broken for up and down stream even with the latest fw release.
post #64 of 626
Hi All,
I recently bought the R7000 from a deal at staples. I used this to replace my DIR-655. However I have run into some sort of issue. I recently upgraded my internet to the ATT Gigapower which gets me 317mbps up/down at the highest I have tested. I have done various speed tests from the ATT Router/Moden NVG589 and I get at least 300mbps down and around 280-290mbps up.

I have noticed that the R7000 seems to be limiting or restricting my speeds. I have it connected to one of the 4 ethernet ports on the ATT modem and the fastest I can get speed wise is 100mbps down and 2mbps up. I am doing this all wired on my macbook pro.

I have tried different ports on the ATT modem thinking possibly one of the ports was bad but they all test out the same speeds and I have used different wires and it all is still the same.

Is there a setting in the router that I need to do to get this to work properly? As a test I hooked up my DIR-655 to one of the ports from the modem and I got 170mbps down and 10mbps up.

Should I just use my ATT modem instead for everything and not rely on the R7000 as my router and only use it as an AP to carry my wireless signal?
post #65 of 626
Well not sure what happened but now I get full speed or at least very close to it out of my router. I did change the QOS to 320mbps and rebooted the router. Who knows but speeds look good.
post #66 of 626
Quote:
Originally Posted by toomanytvstosee View Post

PAP according to the netgear forums, QOS is broken for up and down stream even with the latest fw release.

Thanks - I shut off QOS and it is running much smoother and better.

One of the major reasons I bought this router vs. the apple routers (we're an apple home) was QOS however and so I'm very disappointed that this major function is not working correctly - we have a large upload stream (offsite backup) and I wanted QOS to protect gaming speed.

I hope they fix this soon.

thanks again for giving me the tip - has made my xbox one(s) MUCH faster than before. not sure why the 360's were not affected, but shutting off QOS made a huge improvement in gaming lag.
post #67 of 626
Anyone know of a good portable or external hard drive to hook up to the 3.0 usb cable? I am planning to streaming video from a DLNA device.
post #68 of 626
Hey Bob, I have the Netgear R6300 router and I just bought the Netgear R7000 today and I could use some advice.

I have a computer room with a desktop computer and docsis 3 cable modem along with the R6300.

In my living room, I have a Tivo box, PS4, and now the R7000.

What would be the best way to get the most performance out of the Netgear routers?

Thanks!
post #69 of 626
Thread Starter 
Quote:
Originally Posted by galleyhand View Post

Hey Bob, I have the Netgear R6300 router and I just bought the Netgear R7000 today and I could use some advice.

I have a computer room with a desktop computer and docsis 3 cable modem along with the R6300.

In my living room, I have a Tivo box, PS4, and now the R7000.

What would be the best way to get the most performance out of the Netgear routers?

Thanks!

We'll to start I am assuming you want to use either the 6300 or 7000 as an Access Point. Am I correct? If so you. Will need to decide which router to use as the main router and which to use as the Access Point. The R7000 would be the best choice as the main router. It is fastest, has more software features like Vault and USB 3.0. To convert the 6300 to an access point you need to turn off DHCP, set an IP address above or below the DHCP range of the R7000 and connect an Ethernet cable to one of its 4 Ethernet ports. Not in the import where the modem connects. Between the 2 you should have adequate range to cover a fairly large area. You also want to set the ssid's the same on the routers. For the 2.4g band be sure the channels are a least 5 apart. For the 5ghz band let the router decide what to set it as. Far more room in that band

For daily use I use the 5g band for my high speed devices or media streaming. I use the 2.4 for more traditional data.

Give me more specifics and I can further advise you. But start with these suggestions.

Bob Silver
Edited by bobsilver - 12/27/13 at 9:58pm
post #70 of 626
Last night for a quick test I put the R7000 in the living room and left the R6300 as is in the computer room.

I setup the R7000 following this guide:
http://kb.netgear.com/app/answers/detail/a_id/24105/related/1/session/L2F2LzEvdGltZS8xMzg4MTk2Mzk4L3NpZC9SY0RjUFZJbA%3D%3D

I then connected my tivo and ps4 to the r7000 via ethernet cable.

I use my laptop in the living room while watching tv via wireless N. With the way I have the routers hooked up is my laptop connecting to the R7000 or the R6300? I assume it is connecting to the R6300.


Which way would be better.....1. Hooking up one as the primary router and the other as a wireless AC bridge or 2. Running a ethernet cord from output #1 of the primary router to the input of the other router or 3. some combination of the two? Regardless of either way, your saying I should have the R7000 as the primary router?
post #71 of 626
Thread Starter 
Quote:
Originally Posted by galleyhand View Post

Last night for a quick test I put the R7000 in the living room and left the R6300 as is in the computer room.

I setup the R7000 following this guide:
http://kb.netgear.com/app/answers/detail/a_id/24105/related/1/session/L2F2LzEvdGltZS8xMzg4MTk2Mzk4L3NpZC9SY0RjUFZJbA%3D%3D

I then connected my tivo and ps4 to the r7000 via ethernet cable.

I use my laptop in the living room while watching tv via wireless N. With the way I have the routers hooked up is my laptop connecting to the R7000 or the R6300? I assume it is connecting to the R6300.


Which way would be better.....1. Hooking up one as the primary router and the other as a wireless AC bridge or 2. Running a ethernet cord from output #1 of the primary router to the input of the other router or 3. some combination of the two? Regardless of either way, your saying I should have the R7000 as the primary router?

Couple things

Best performance will always come from using an Ethernet cable to connect the two routers. If you don't have the cable then using the second router as an AC bridge is the best second choice.

When connecting wirelessly via N it really doesn't natter which router you connect to. If the ssid is the same then your laptop should connect to the stronger signal of the 2.

Why I suggest using the R7000 as the main router is that it has significantly more computing power then the r6300. So many of the things it can do are enhanced as a result. Also the firmware of the R7000 is not fully deployed. When it does it will have better wireless performance then the R6300. Now to contradict myself. When that happens you ideally would want to put the 7000 closest to your wireless needs. It will give you the better performance. Right now the 6300 and 7000 are similar except for increased range of the 7000.

The wired devices will perform similarly with either router.

Depending how much you want to play around you can try them in various configurations and see what works best. Be sure to back up the configuration files so you can easily restore your settings if you swap them around.

Lastly if you can mount the 7000 on a wall or place it high it will also enhance rf range.

Bob Silver
post #72 of 626
Smart Connect doesn't work on the Netgear R7000 router. I bought one yesterday at Best Buy on 12/28/2013. I tried the original firmware that came on the unit and the latest 1.0.2.194 firmware from Netgear's website. In both cases there were two SSID's listed, Netgear06 and Netgear06-5G. My old Linksys EA6400 router had a single SSID and wireless-ac devices such as my Late 2013 Macbook Pro w/Retina Display and Nexus 5 phone would automatically switch between 5GHz and 2.4GHz as needed. I actually observed this automatic switching behavior on the Linksys EA6400 router when using my Macbook Pro upstairs in my bedroom which is why I upgraded to the Netgear R7000 (greater range). Is there a setting I'm missing in the Netgear web-based UI to enable Smart Connect or has Netgear still not released the final non beta firmware for this router?
post #73 of 626
Quote:
Originally Posted by bobsilver View Post

OK you need to go into the internet settings area of the router. It normally selects for get automatically from server. You will see it. There is a dedicated box for DNS.

When you lose connection try the wired computer. At least we will begin narrowing down the issue. Also when this occurs can you see other devices on your network? Like other computers, servers etc? What ISP do you use? How old is the modem that came from the ISP? How long have you been using the R7000?

These problems are tough to sort out. As a rule connecting a router to modem and a reboot is usually all you need to do. Unless there is a funky hardware issue or funky setting. But basic internet access is usually no issue.

I am getting on a plane shortly so I wont be able to get back to you till tomorrow. Dont hesitate to call Netgear support or your ISP support for help to.

Bob

Bob, hope you had a good holiday break. I got back and I noticed something strange. I still had a connection on the router both wifi and hardline, but I had an orange light on the wired connection from my desktop, yet it still worked. Later that night the internet started acting up again over wifi. My phone and tablet would sometimes connect, but nothing would come through. Then as time went on they couldn't connect to wifi at all, it would just say saved connection on the phone. I checked the desktop and it worked fine. I tried changing the DNS as you stated and did so, but still no luck. Then after trying to set it back to auto it locked up and nothing could access the internet and my router showed an orange light for the internet. I tried resetting the modem but that didn't clear it so I power cycled the router. This brought everything back up. I also noticed that there was a router firmware upgrade so I did that. On the off chance there's a modem issue I just bought a new modem which should come in tomorrow. It's a DOCSIS 3 modem which will be an upgrade for me so we'll see if that does anything.
post #74 of 626
Thread Starter 
If you are having wifi issues but not wired issues it is not the DNS. It is something on the rf side. You may just have a bad router. Can you exchange it where you bought it? Or contact Netgear for a return. You shouldn't be having these issues.

Also if your desktop is working then so is your modem.

Lastly PM me with your contact info. I will pass it to Netgear engineering. This is a different group then support. Maybe they can shed some light on this.

Bob
post #75 of 626
Hey Bob, quick question... Glad to have a resource like you on AVS. I just got this router a couple days ago and it seems to be working great when it does. Though, I don't know if it needs a little breaking in but it seems to disconnect randomly. I had the Netgear WNDR3400 N600 previously which should be quite a upgrade to this R7000 for me. Speed wise and feature wise yes but connecting issues not so much. When the R7000 does work it works awesome and speeds are consistent. It doesn't disconnected a lot but every 2 hours or so. It seems to go back on after like 5 min but I either restart it or just wait for it. 5 min seems like the longest time when you're actually using the internet or gaming ha. Should I return for a new one? Never had this problem with the WNDR3400. I don't know if this is a common issue with everyone in this forum and they are planning a big firmware update for it or I should just replace it.
post #76 of 626
Thread Starter 
It shouldn't be disconnecting or need reboots. I would swap it out for another. Let me know if the issue continues and I will forward to engineering for help. There has been one other report on the thread of this. So maybe it's software ?

Please check to see if you lose internet from a wired connection or if it is just wireless.

Let me know.

Bob Silver
post #77 of 626
Yeah I will probably switch it out then... Hopefully the next one works great! I love it besides this... But obviously connecting to it is the most important thing of course. I have been reading through Newegg and Amazon reviews and it seems like others are experiencing the same problem but then you get a lot of positive reviews of people not having any issues. So I will take my chances.
post #78 of 626
Bob,
Did you ever post your impressions of the iTunes functionality or did I miss it? Thanks!
post #79 of 626
Hi Bob ~

Thanks for all the great N7000 info & help.

Considering buying this unit and wanting to use it to create a roaming net via Ethernet (CAT 5e primarily, which has already been laid), to a couple of Apple Time Capsules and possibly an AirPort Extreme as well.

None of the Apple products are ac, they are all n speed devices. What do you recommend?

We have a set of two homes, connected by said CAT 5e, each of which has 2 additional units (tenants) below, most of which also have CAT 5e to them as well.

Thanks for any advice.

My plan would be the N7000 in a central location (in office of home 1 with window facing across from 2nd home), feeding most of the upstairs of that home, with the Ethernet to the other home with a TimeCapsule there (roaming net if needed), and possibly another TimeCapsule in the main home as well--far in the back bedroom there, if needed) for the wireless TimeMachine backup (rather not buy another external HD to hookup to N7000 if I can avoid it, but will consider, if perf would be dramatically better).

Possibly another AirPort Extreme in one of he downstairs units, etc.

Let me know what you think.

Happy New Year!

Cheers
~ Brad
post #80 of 626
Oops, sorry, newbie mistake... Of course I meant R7000 everywhere I said N7000! biggrin.gif
post #81 of 626
Quote:
Originally Posted by bobsilver View Post

If you are having wifi issues but not wired issues it is not the DNS. It is something on the rf side. You may just have a bad router. Can you exchange it where you bought it? Or contact Netgear for a return. You shouldn't be having these issues.

Also if your desktop is working then so is your modem.

Lastly PM me with your contact info. I will pass it to Netgear engineering. This is a different group then support. Maybe they can shed some light on this.

Bob

Bob, I bought it off Amazon and it's been a few months now so I doubt I can exchange it with them. Is it possible that it was the firmware version? In the notes it said one of the changes was WiFi stability. I just upgraded and figured I'd give it a little time. If you think I should exchange it then I will but don't really want to go through the hassle unless it's necessary. Will Netgear give me a new one or a refurbished one? Thanks again for the help!
post #82 of 626
Thread Starter 
Quote:
Originally Posted by jmasih View Post

Bob, I bought it off Amazon and it's been a few months now so I doubt I can exchange it with them. Is it possible that it was the firmware version? In the notes it said one of the changes was WiFi stability. I just upgraded and figured I'd give it a little time. If you think I should exchange it then I will but don't really want to go through the hassle unless it's necessary. Will Netgear give me a new one or a refurbished one? Thanks again for the help!

Well certainly try the new firmware and see how things go. If you still have the issue then I would try another unit. Since the product is so new I suspect it would get swapped with a new unit. But frankly in my view a refurb or new doesn't matter as long as it works.

BTW did you test to see if your drop off is just wifi related or are your wired devices dropping too?

Good luck.

Bob
post #83 of 626
Quote:
Originally Posted by bobsilver View Post

Well certainly try the new firmware and see how things go. If you still have the issue then I would try another unit. Since the product is so new I suspect it would get swapped with a new unit. But frankly in my view a refurb or new doesn't matter as long as it works.

BTW did you test to see if your drop off is just wifi related or are your wired devices dropping too?

Good luck.

Bob

Wired devices are working, at least my main computer was. Quick question, why is it that sometimes one of the wired connection lights go orange on the router? Everything still works, but for some reason it seams to randomly go orange. I only see it sometimes since it's in the basement and on occasion when I walk by I see what color the lights are.
post #84 of 626
I am in the market for a newer router. lately, my iTunes via Apple TV will hang on me or become unreachable-i can do netflix streaming and hit itunes in the cloud, but not my local library. previously, this had been resolved by an ATV reboot, but now when it happens, the only fix is a hard reboot of the router (a netgear wndr3700v2, which is approaching it's 3rd birthday)

since I got that router, we've added a number of devices on wifi (several video game consoles and tablets). I have also had at least one significant dead zone which usually I could only alleviate by using older airport express wireless N extenders. (i retired those when i retired my old airport extreme 3 years ago). seems wireless doesn't make it too well to the third floor either, but since I am hardly ever up there, i don't notice it. but thats where my in laws live, and they'd like better coverage too.

i am wondering if the r7000 makes sense, or if i should consider the new airport extreme, or a lower end N or AC router. None of my devices are AC capable, and I doubt any will be for some time. my main deisred gain from an upgrade is to resolve the apple tv issues for good, and increase range/resolve the dead zone.

the only current wish I'd have, is MAC filtering and/or usage timers. I think the new airport has this. i want to restrict wireless access from some devices, since they are for the kids.
post #85 of 626
Quote:
Originally Posted by rodmansju View Post

I am in the market for a newer router. lately, my iTunes via Apple TV will hang on me or become unreachable-i can do netflix streaming and hit itunes in the cloud, but not my local library. previously, this had been resolved by an ATV reboot, but now when it happens, the only fix is a hard reboot of the router (a netgear wndr3700v2, which is approaching it's 3rd birthday)

since I got that router, we've added a number of devices on wifi (several video game consoles and tablets). I have also had at least one significant dead zone which usually I could only alleviate by using older airport express wireless N extenders. (i retired those when i retired my old airport extreme 3 years ago). seems wireless doesn't make it too well to the third floor either, but since I am hardly ever up there, i don't notice it. but thats where my in laws live, and they'd like better coverage too.

i am wondering if the r7000 makes sense, or if i should consider the new airport extreme, or a lower end N or AC router. None of my devices are AC capable, and I doubt any will be for some time. my main deisred gain from an upgrade is to resolve the apple tv issues for good, and increase range/resolve the dead zone.

the only current wish I'd have, is MAC filtering and/or usage timers. I think the new airport has this. i want to restrict wireless access from some devices, since they are for the kids.

Just my two cents. The nighthawk router is by far the most powerful router I've ever owned. My router is in the basement and I can get excellent coverage 2 to 3 bars on the second floor of our house. I sometimes couldn't connect at all in certain spots on the second floor with my older dlink.
post #86 of 626

In reading this thread, I have seen a few references to buying higher gain antennas to put on this router.  Can anyone provide me information on where to look or how to locate these antennae?  I know if I want to replace them I must replace all 3.

 

Also, I will be using this with a local cable internet service (Metrocast, I am in Mississippi), but I chose to buy my own modem.  I bought the Motorola SB 6141.  Can anyone point me to initial setup resources that might be good for me to read.  My service is being installed on Monday, January 6th.  I just didn't know if the resources for setup in the box would be the proper way to go, or if there is online information that might help me with that.  

 

Thanks,

 

Mickey


Edited by Rebelada - 1/3/14 at 10:16am
post #87 of 626
Quote:
Originally Posted by rodmansju View Post

I am in the market for a newer router. lately, my iTunes via Apple TV will hang on me or become unreachable-i can do netflix streaming and hit itunes in the cloud, but not my local library. previously, this had been resolved by an ATV reboot, but now when it happens, the only fix is a hard reboot of the router (a netgear wndr3700v2, which is approaching it's 3rd birthday)

since I got that router, we've added a number of devices on wifi (several video game consoles and tablets). I have also had at least one significant dead zone which usually I could only alleviate by using older airport express wireless N extenders. (i retired those when i retired my old airport extreme 3 years ago). seems wireless doesn't make it too well to the third floor either, but since I am hardly ever up there, i don't notice it. but thats where my in laws live, and they'd like better coverage too.

i am wondering if the r7000 makes sense, or if i should consider the new airport extreme, or a lower end N or AC router. None of my devices are AC capable, and I doubt any will be for some time. my main deisred gain from an upgrade is to resolve the apple tv issues for good, and increase range/resolve the dead zone.

the only current wish I'd have, is MAC filtering and/or usage timers. I think the new airport has this. i want to restrict wireless access from some devices, since they are for the kids.

I just got this router as well. It's awesome! This router (R7000) and the Asus RT-AC68U are the best and fastest routers out to date. The R7000 is apple friendly for it has iTunes Support, AirPrint, & AirPlay support. It will work with Apple TV or Airplay Support AV Receivers to stream music. CNET recommends it over the new Airport Extreme. You'll get better coverage and speed with the R7000, much better value.

http://reviews.cnet.com/hubs/netgear-nighthawk-ac1900-smart/4505-3335_7-35828277.html

They have a big parent control support software that will be great for your kids. You can control when you're wireless turns off as well and what websites are restricted.
post #88 of 626
Bob,

I have 2 questions I would really appreciate your help on. I can't seem to find the answers in this thread or on any other website.

1st question: You stated in your review that the R7000 (AC1900) has the Netgear ReadyShare Cloud option. The cloud option is not listed anywhere in Netgear's Genie, neither Basic nor Advanced settings, (only the 3 ticks: Basic, ReadyShare Vault, and ReadyShare Print Server) and after speaking with a Netgear tech, he said the R7000 is not compatible with ReadyShare Cloud. The tech steered me to this link -- http://www.netgear.com/landing/en-us/readyshare.aspx, and pointed me to the fact that the R7000 is not listed as a compatible router model and therefore does not support the ReadyShare Cloud. I'm running the latest router firmware and, like I said, there is no option in any of the router settings to set up ReadyShare Cloud.

2nd question: Regarding the iTunes server, I have been up and down the internet looking for what specific files have to be loaded onto the the router-connected external USB drive for the server to work. I've had no luck finding an explanation as to how to build the file structure up. Do I create an entirely separate iTunes library in a folder on the R7000 and use the "choose iTunes library" option when opening iTunes? Or do I just store only the media files (music only) there and let the R7000 scan and do the rest. Or do I change the location of my media files under iTunes/Preferences/Advanced Settings to a music folder on the R7000 connected drive? This last option makes me nervous because every time I have tried to alter my iTunes library, something always gets screwed up and I have over 6,000 songs in my current library.

I would really appreciate your help with these as 1) it appears there no cloud service for this router and 2) their instructions do not explain how to setup the file structure on the R7000 external drive for the iTunes server to work properly.

Sorry for the long message but these are two features I'd really like to use. I'd like to know the "how to's" before going in because every time I mess around with iTunes, it tends to lose my library and I get a bunch of exclamation marks next to each song (file not found). I do luckily have everything backed up and I'd like to be able to access my iTunes library from any device or computer while on my home network.

If you or anyone else reading this post can offer some advice, I'd appreciate it.

Thanks,
Larry
post #89 of 626
Sorry, after re-reading my own post, I realized my first point didn't sound like a question at all. I meant to ask if you had gotten the cloud service on the R7000 to work somehow? Perhaps you did and, hopefully, the tech and documentation from Netgear are wrong or the information they're providing is outdated.

Plus, I'm confused about the iTunes server and how to structure the file system on the external drive connected to the R7000. Seems silly replying to myself but I wanted to clarify my original post.

Thanks.
post #90 of 626
Bob,
Thanks for all the time and effort you put in here for the rest of us.
I'm looking to upgrade from N300 to either the R6300 or the R7000.
I'm running into issues in a single story home network with several wireless clients (10 currently) and the farthest room from our network closet is about 100' away passing through the kitchen (major interference I'm guessing) so I'm thinking the beaming focus and the 5ghz band will help get a strong signal and 400mps or better at the distant location. Am I on the right track here with the R7000 or should I go with the R6300?
The primary issue will be good signal and performance for online gaming.
Thanks in advance.
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