I was very interested in everyone else's experience a few days ago when I was deciding whether to order from East Coast, so I'll share my experience.
I have ordered a couple of Panasonic plasmas in the past two years, one from Amazon and one from Value Electronics. Both great experiences (which I expected from those two.)
This time, I had a last-minute idea that I should get my parents a 65" ST60 (bigger than my ST50, even - the 60" was biggest I could get when I ordered mine!
) for Christmas, as they're about to move into a new home. I decided this on 12/18, and wasn't concerned about delivery time, because I realized it would just be a hassle trying to move that thing around for Christmas, and not necessary that it physically be there for that. So I ordered on 12/18, online. Got a call a few minutes later (which I expected), to confirm my order and offer some of the upsells. I spoke with Michael, who was pleasant to deal with, and respectful when I told him I really needed to get off the phone because I'd had to step out of a meeting to take the call. I did opt for the white glove delivery (long trip from NJ to California, and my parents would be receiving it so I just wanted it all to go as smoothly as possible and be easy for them to check it out and refuse if necessary. Delivery charge was pretty reasonable and was worth it to me.)
TV shipped out on 12/20 (and I asked EC to change the delivery address after I'd placed the order, realizing I'd prefer it to go directly to the new house), and they confirmed and made the update with the shipping company, no problem. The shipping company called 12/23 to give me delivery day/time. They delivered this morning, and my mom (using my detailed inspection checklist) received it and just called to tell me that it's perfect, and that the delivery guys were very nice and professional.
So from my experience, I would recommend East Coast, and I would order from them again. (Hey, maybe a chance to get the 65" I've always wanted at a justifiable price...
) I'm not typically a hard-core price shopper (i.e., don't mind paying a little more to be relatively assured of top-notch service), but their price was substantially less, and given that it was Christmas shopping time, I was more budget-conscious than usual when trying to make this work. And I have to say, this particular buying experience was just as good as any of the "top-notch" places I've ordered from before!
It definitely isn't the experience everyone has, but if you are willing to be a little bit patient on delivery time, and if you're using a credit card (where, if things do go sideways or you get tired of waiting, they'll protect you), you can get a great deal. When I do go for the lowest price, I adjust my expectations accordingly. Might not get it in three days, and probably won't get the most personable, responsive service. Not really fair to expect it when I'm getting a bargain-basement price. In this case, EC exceeded my expectations.
Happy holidays to all!Edited by cep55 - 12/27/13 at 10:06am