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Having 3D Issues (Please Help)

post #1 of 22
Thread Starter 

Hey everyone.  I'm new to this forum, and I'm having an issue when watching 3D Movies and I was hoping to get some insight on the issue.

 

I have a Samsung Plasma (P64E8000) as well as a Samsung 3D BD player (BDE6500), and the Samsung 3D glasses. 

 

I've had this 3D setup for about 14 months now, and I've never had any issue until now.  The last two 3D movies I've tried to watch (Turbo and Man of Steel), I'm seeing, what appears to be something like the L/R - R/L images switching on their own, or something that's causing the augmented depth of foreground and background images to blend together or something like that.  At any random point the movie will look just fine, but then I'll see a little flicker.  And when this flicker happens, it's as if the background images are now in the foreground and the foreground images are in the background, and the whole depth perception becomes messed up.  It's very irritating to try and watch when this happens.  And then again at another random point, it will go back to normal and look just fine...until it happens again.  This is really the best way I can explain it.  I'm not all that versed on the different 3D issues, but I've been doing my best to see if it's the BD player, TV, or the glasses. 

 

I have 6 pairs of Samsung 3D glasses and this effect happens no matter what pair I'm wearing.  This became evident when my whole family was trying to watch Turbo and they all experienced this effect, so I'm sure it's not the glasses.

 

On my TV, when I watch broadcast 3D (I have DirecTV), it looks perfect and I haven't experienced this issue once when watching broadcast 3D.  So, the only other component I'm left with is the BD player. 

 

Could there possibly be an issue with the player or the laser in the player, or whatever it is inside the player that sends the images to the receiver and then into the TV?  I have the same 1.4 HDMI cables for all my components, as well as running from the receiver into the TV.

 

I'm not sure how or why this started happening, but I'd rather come here than try and deal with Samsung customer support who never seems to really know anything.  All they want to do is walk me through a script of standard cop-out responses.

 

I've tried all the standard stuff like re-booting TV and BD player, I have all the latest Firmware updates, etc. 

 

If anybody has experienced anything like this, or has any advice on which way I can go, I'd appreciate it. 

 

Regards,

 

Chuck M.

post #2 of 22
I would first eliminate any potential problems with the player. Swap it out for another brand (purchase it from a store with a liberal return policy), and see if the problem persists. If it does happen, then check to see if something is interfering with the Bluetooth signal syncing between the glasses and the TV.
post #3 of 22
Thread Starter 

Thanks for the feedback Rudy. 

 

That was going to be my first step; trying a new BD player just to see if I still have the problem. 

 

As far as something interfering with the Blutooth of the glasses, how would I test that, or determine that is the issue?  Because as I mentioned, I'm still able to watch the broadcast 3D with no issues. 

 

I appreciate the response.

post #4 of 22
This same thing exactly happened to me long time ago on a couple of disks, one was Tangled, when played on an HTPC with PDVD 10. Very random and distracting.

It was fixed with an update of PowerDVD. Maybe you need to check with Samsung for notes or a firmware update for the player.
post #5 of 22
Thread Starter 

Thanks Roussi,

 

So is it more of an issue with the discs then, rather than the player?  I've only tried 2 3D BD's lately (Turbo and Man of Steel, as I mentioned), but it happens on both of them, so I was just assuming it was the player itself.  I will try a few other of the discs I have to see if it still does it. 

 

As far as the other things you mentioned, I don't know what PDVD or HTPC is.  LOL.  I don't think I have anything called PowerDVD, but I did do the firmware update for my BD player as well as TV, so that should be all up to date.

 

I appreciate the feedback.  Maybe I will call Samsung. 

post #6 of 22
Quote:
Originally Posted by ccmarketing View Post

Thanks for the feedback Rudy. 

That was going to be my first step; trying a new BD player just to see if I still have the problem. 

As far as something interfering with the Blutooth of the glasses, how would I test that, or determine that is the issue?  Because as I mentioned, I'm still able to watch the broadcast 3D with no issues. 

I appreciate the response.

In the past I've had my Bluetooth glasses not work intermittently due to interference from other Bluetooth-enabled devices so it could be anything (computer mice, smartphones, etc.). Go through the registration process with the glasses all over again. You may need to check the TV's manual to get the correct procedure to un-sync then sync the glasses. But as Roussi suggested, it could also be a problem with the particular discs you're trying to play, though it is unlikely they would both display the very same issue. So I would suspect a problem with the Samsung BDP.
post #7 of 22
Thread Starter 

Ok Thanks Rudy.  Yea, the only time I've experienced issues with discs, were about a year ago when Amazing Spiderman and Arthur Christmas (both 3D) would not play.  But I think they were also from the same studio (Sony) and the issue ended up being that my player needed a firmware update.

 

But I was kind of ruling the disc issue out since these are two different movies from different studios, etc.  I'll try a few other of the many 3d BD's I have, to see if it still does it.  If it does, I'll pretty much assume it's the player.

 

As for the glasses, I did (on all 6 pairs), go through the re-syncing process.  I reset them and then re-synced them and the issue is still there.  But as I had also mentioned, broadcast 3D looks just fine with no issues, so if there was something interfering with the BT signal of the glasses, I think I would have the issue on broadcast 3D too, not just on 3D BD's. 

 

Can the BD player be cleaned?  Do they make those cleaning discs like they used to for old DVD players, etc?  I was wondering if there is issues with the lazers or something.  Probably not worth even paying a tech to fix it, as buying a new one wouldn't be much more, I'm guessing. 

 

Thanks again for the feedback, this has been most helpful.

post #8 of 22
Well it's good that you've verified that the glasses are not at fault here. Now that you've narrowed it down to the player, you just need to determine whether the discs themselves are faulty or whether it's a glitch within the player itself. Update the firmware and try playing the two problem discs as well as your other Blu-ray 3D titles. I rented "Darkest Hour" once, and the entire movie was as you described...the 3D seemed somehow inverted, with the background objects appearing to be closer than the foreground objects. I resolved the issue by reversing the 3D setting on my DLP TV, but it only worked because the entire movie exhibited the problem...you are having this crop up at random points during playback of those two discs so what I did may not work for you.

I have never used a cleaning disc on any of the Blu-ray players I've owned, so I cannot say whether or not they're worth the risk of potentially damaging the laser pickup assembly.
post #9 of 22
Thread Starter 
Quote:
Originally Posted by Rudy1 View Post

Well it's good that you've verified that the glasses are not at fault here. Now that you've narrowed it down to the player, you just need to determine whether the discs themselves are faulty or whether it's a glitch within the player itself. Update the firmware and try playing the two problem discs as well as your other Blu-ray 3D titles. I rented "Darkest Hour" once, and the entire movie was as you described...the 3D seemed somehow inverted, with the background objects appearing to be closer than the foreground objects. I resolved the issue by reversing the 3D setting on my DLP TV, but it only worked because the entire movie exhibited the problem...you are having this crop up at random points during playback of those two discs so what I did may not work for you.

I have never used a cleaning disc on any of the Blu-ray players I've owned, so I cannot say whether or not they're worth the risk of potentially damaging the laser pickup assembly.


Ok thanks Rudy.  I do have another 3D BD player in another one of my rooms, but it's not hooked up to a 3D TV.  It's the lesser model Samsung (BDe5900).  I upgraded from that model because it loaded slow and I also had problems with some of the discs in that unit too (gee, maybe I shouldn't buy samsung BD players anymore, LOL). 

 

I also tried flipping the L/R and R/L settings during these two movies as well and it didn't help.  The only time that made a difference is when I rented and streamed Dredd 3D from Vudu, because that movie was inverted the whole time (just as how you said with Darkest Hour), but other than that, I've never had to do that. 

 

So I'm guessing it's the player.  I'll try some of my other discs and then give an update here. 

post #10 of 22
Thread Starter 

Well after wasting an hour of my life with Samsung support, I'm going to have to send the 3D BD player in to one of their repair facilities.  After dealing with questions like, "Are you using 3D movies" and "Are you using your 3D glasses", I'm about to blow my brains out. 

 

Luckily it's still under warranty and completely covered.  But at the same time, it sucks that it's already having issues and I've only owned it for about 9 months.  Hopefully they'll be able to find and fix the issue, and this won't be one of those phantom issues that nobody will be able to find. 

 

I'll let you all know. 

 

Thanks again for all the feedback. 

post #11 of 22
Thread Starter 

** UPDATE **

 

Well I'm completely baffled now.  I hooked up my other Samsung 3D BD player to my 3D TV, because I was going to ship the other one off for service.  However, I'm experiencing the exact same issue with the other 3D BD player as well!

 

So I then thought that maybe the HDMI port in my Denon Receiver that passes through to the TV was possibly bad.  So I tried every other HDMI port in the receiver and still the same.  Then I tried hooking the BD player directly up to the TV as a test (to bypass the receiver altogether), and still the same issue. 

 

Yet, when I watch broadcast 3D it works just fine.  My TV also has some built in 3D content in the "Smart Hub", to include 3D movie trailers and such.  I watched a few of those and they all worked perfectly as well.  So I'm still convinced that the TV nor the glasses is the issue.  However, I don't understand how I could have the same issue on 2 different 3D BD players, when playing 3D BD's.  Now I'm wondering if it's my cables.  I don't have the best cables in the world, but I recall the packaging saying they were "hi speed" hdmi cables that support 3D.  So I assumed that meant 1.4.  And these same cables worked just fine before, and I also have the same brand and type of HDMI cable going from my receiver to my DirecTV (which is where I watch the broadcast 3D content). 

 

I don't know how to properly ask this, but does the info sent through the cable from the BD Player to make 3D work, require more bandwidth (or whatever the correct term is), to make the images look like they're suppose to, vs the broadcast 3D?  Is this why I'm having this issue with 3D BD's, and not the broadcast 3D? 

 

This is fascinating, but very irritating. 

 

Thanks in advance for any feedback. 

post #12 of 22
Heh, "cables" popped into my head by the end of your second paragraph above, before you mentioned the possibility.

But "high-speed" HDMI cabling should be fine. That's actually the correct term. Nevertheless, you could try a new one from monoprice. Not the redmere, just the standard shielded cable with ferrite cores. They're cheap and every bit as good as the Monster rip-off cables. BTW, broadcast 3D doesn't require as much bandwidth as 3D Blu-Ray, so there's that.

Maybe a bad connector on your cable? Tried more than one cable? I don't see anywhere above that you've tried a different HDMI port on the TV? Maybe I missed it.

Good luck.
post #13 of 22
Cables are digital, and either work, or don't (no picture). The only requirement is "high-speed" due to bandwidth, as you correctly suggested (the "hdmi1.4" label is irrelevent for audio/video).

The only thing I could not see confirmed above is that the problem persists with other, and especially, older disks. As I tried to clarify, the problem for me was that something changed with the authoring or coding of the disks, and the player had to be updated to keep up with these changes. AFAIK, for dedicated BD players an update happens automatically when you insert the disk; either from the disk or from internet? Not familiar with those, I don't have one.

(Btw, sorry for assuming everyone is familiar with the Home Theater Personal Computer world.)

Also, the TV broadcast 3D and the BD3D are fundametally different - the former is regular HDTV signal with both views in the frame (Side-by-side or Top-over-bottom), MPEG or AVC coding, while BD3Ds are frame-packed 2205p@24Hz, MVC coding and have to be processed differently, and that processing, I expect, is problematic.
post #14 of 22
Thread Starter 
Quote:
Originally Posted by Roussi View Post

Cables are digital, and either work, or don't (no picture). The only requirement is "high-speed" due to bandwidth, as you correctly suggested (the "hdmi1.4" label is irrelevent for audio/video).

The only thing I could not see confirmed above is that the problem persists with other, and especially, older disks. As I tried to clarify, the problem for me was that something changed with the authoring or coding of the disks, and the player had to be updated to keep up with these changes. AFAIK, for dedicated BD players an update happens automatically when you insert the disk; either from the disk or from internet? Not familiar with those, I don't have one.

(Btw, sorry for assuming everyone is familiar with the Home Theater Personal Computer world.)

Also, the TV broadcast 3D and the BD3D are fundametally different - the former is regular HDTV signal with both views in the frame (Side-by-side or Top-over-bottom), MPEG or AVC coding, while BD3Ds are frame-packed 2205p@24Hz, MVC coding and have to be processed differently, and that processing, I expect, is problematic.


Thanks Roussi, this is good info. 

 

I know the cables I have going from my individual components to my Denon Receiver are high speed.  However, the cable that goes from the receiver to the TV is an older ProFlex HDMI cable that is somewhere around 20 ft long.  This cable is from 2008 when I had the home theater system installed, and it's run through the wall.  I'm not sure if that cable is considered "hi-speed" or not.  It is not indicated on the cable anywhere that it is, but then again, I'm not sure it would actually say "hi speed" on the cable itself.  But it's about 5 years old now so I'm guessing that it is not.  But it had worked before, for nearly a year using 3D just fine.  So, I'm willing to try that approach as it's fairly inexpensive, I can do that myself, and mainly so I can eliminate that aspect of it in my trouble shooting process.  But I am not honestly convinced that it will fix it, because I fail to see how it's going to actually help.  As you said, it either works or it doesn't. 

 

To answer your other question, I tried 4 different 3D BD's so far.  Man Of Steel, Turbo, Monsters University (all fairly new), and the oldest one being Iron Man 3.  I have watched Iron Man 3 when it first released, with no issues, and the last 3D BD that I remember actually sitting down and watching with my kids (before these issues) was The Croods.  That was well over a month ago.  When I tried it last night, I was having the problems.  I can try even older 3D BD's to see if I experience the same effects, and report back.  But I do think it's strange that I experienced this with 2 different 3D BD players, but they are both Samsung (different models though) with the same Firmware version, so that may not be the best test. 

 

Also, since the way 3DBD is delivered, is different than broadcast 3D, could the TV be having an issue displaying it (if there is a problem with the TV)?  I'm just trying to think of all the angles here and I'm running out of ideas. Lol.

 

Thanks again for the help.

post #15 of 22
Thread Starter 

Well, I updated all my cables yesterday and the problem is still here.  I'm thinking that it must now be the TV. 

 

Does the TV process the 3D from BD's differently than it does broadcast or streamed 3D?  I wonder if this function is all part of the processors and so-on, located on the "main board" inside the TV. 

post #16 of 22
Quote:
Originally Posted by ccmarketing View Post

Well, I updated all my cables yesterday and the problem is still here.  I'm thinking that it must now be the TV. 

Does the TV process the 3D from BD's differently than it does broadcast or streamed 3D?  I wonder if this function is all part of the processors and so-on, located on the "main board" inside the TV. 

Upgrading your cables all to the high-speed variety was a good move even though it did not resolve the problem. Displaying the signal on 3D BD's requires that the TV's processors do much more than they would need to do with the broadcast or streamed 3D signals (which are basically 2D signals that have been manipulated to squeeze two nearly identical images onto a single frame). Since the glitching is now present even on discs which played perfectly in the past, it could be that one of the components in the TV has failed. I would suggest that you contact Samsung to set up a service call as soon as possible, but if you want to troubleshoot this on your own a little more before doing so, connect a BDP from a different manufacturer to the TV and see what happens.
post #17 of 22
Thread Starter 

I just got back from purchasing a completely brand new 3D BD player.  I figured, what the heck, because this player will also upscale to 4K.  Got it all plugged in and setup, and still no fix.  It has to be the TV.  I've tried 3 separate players now, and about 10 different 3D BD's and it's experiencing the same problem every time.  Yet, broadcast and streamed 3D from places like Vudu and also the built in 3D movie trailers and content, display perfectly. 

 

I talked to Samsumg support today and I am not impressed in the least.  They don't actually know anything.  All they do is read off a script and ask me things like, "are you wearing your 3D glasses".  I need to speak to an actual tech that can tell me something useful (everyone in here has been very useful, BTW).  This has taken up way more time out of my life than I wanted to. 

post #18 of 22
Thread Starter 

I meant very helpful :-)  I appreciate all of you. 

post #19 of 22
If the TV is still within warranty, you are entitled to a service call...contact them again and demand that they set one up. If it isn't, find out where the nearest Samsung authorized repair shop is and give them a call.
post #20 of 22
Thread Starter 
Quote:
Originally Posted by Rudy1 View Post

If the TV is still within warranty, you are entitled to a service call...contact them again and demand that they set one up. If it isn't, find out where the nearest Samsung authorized repair shop is and give them a call.


I did find out today that I have warranty until January 2014 so I will definitely be doing that. 

 

Thank you Rudy.

post #21 of 22
Thread Starter 

** UPDATE **

 

I finally isolated and took care of what was giving me issues.  About a month or so ago, I purchased the Samsung "Revolution Kit", which is something you plug into the back of the TV and it gives it a few upgrades, etc.  Well, that was causing the problem.  After about 30 minutes on the phone with a Tier 2 support person, we figured this out.  I took the kit off the back of the TV, went through the setup of the TV again, and then watched "Man Of Steel" later that night and it worked 100% perfectly with no issues.  I also tested a few other titles just to be certain. 

 

So I'm happy to have this issue resolved, but unhappy about basically having a $300 paper weight.  The tech support person told me that they had no idea when the next firmware update would be out for the Evolution kit itself, so for now, it sits in a drawer doing nothing. 

 

I want to thank everyone again for their help!

post #22 of 22
I'm glad to hear you finally got this resolved. smile.gif
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