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AV receiver problem with Xbox One

post #1 of 64
Thread Starter 
My Xbox One doesn't seem to like my AVR. I have a Pioneer VSX-1022 and when I connect it via HDMI I get audio but no video. I've tried various cables and all six inputs on the AVR but still no dice. The Xbox One works perfectly fine when connected directly to the TV, just not through the AVR. My AVR has never had this problem with any other device I've connected it to - I have an Apple TV, cable box, PS4, Wii U and DVD player connected to it and they all work fine.

I booted the Xbox One in safe mode (480p) and was able to get a signal that way and could even boost the output to 720p in settings but when I tried to set it to 1080p I get bounced back to the original resolution. So there's something about 1080p video from Xbox One that this receiver doesn't like.

In the meantime I've got the Xbox One going directly into the TV and if I can't fix it will run optical audio from the Xbox One to the receiver so I can get surround but I'd much prefer it if it would just run HDMI through the receiver the way it's supposed to.

Anyone have any ideas? This is driving me nuts!
post #2 of 64
Quote:
Originally Posted by Gary Whitta View Post

My Xbox One doesn't seem to like my AVR. I have a Pioneer VSX-1022 and when I connect it via HDMI I get audio but no video. I've tried various cables and all six inputs on the AVR but still no dice. The Xbox One works perfectly fine when connected directly to the TV, just not through the AVR. My AVR has never had this problem with any other device I've connected it to - I have an Apple TV, cable box, PS4, Wii U and DVD player connected to it and they all work fine.

I booted the Xbox One in safe mode (480p) and was able to get a signal that way and could even boost the output to 720p in settings but when I tried to set it to 1080p I get bounced back to the original resolution. So there's something about 1080p video from Xbox One that this receiver doesn't like.

In the meantime I've got the Xbox One going directly into the TV and if I can't fix it will run optical audio from the Xbox One to the receiver so I can get surround but I'd much prefer it if it would just run HDMI through the receiver the way it's supposed to.

Anyone have any ideas? This is driving me nuts!

 

Try checking to see if the xbox is outputting 30-bit or 36-bit color, your receiver might not be able to accept that.

 

BTW...are you actually gary whitta? :)

post #3 of 64
Also if that doesn't work, try updating the firmware on the receiver.

And if that doesn't work, see if there's some sort of HDMI pass through option on the AVR, that can just pass the signal through untouched.
post #4 of 64
Thread Starter 
Thanks I'll take a look but I don't think it's anything as complicated as that. The weird thing is that it is actually working sporadically. I just tried it again this morning and was able to get video and audio. But if I turn the receiver off and on again, or switch inputs and come back, I'll lose video. So maybe it's a handshaking problem? I've tried multiple cables and ports.

I have also updated the firmware, to no effect.

And yes this is GW smile.gif
post #5 of 64
Quote:
Originally Posted by Gary Whitta View Post

Thanks I'll take a look but I don't think it's anything as complicated as that. The weird thing is that it is actually working sporadically. I just tried it again this morning and was able to get video and audio. But if I turn the receiver off and on again, or switch inputs and come back, I'll lose video. So maybe it's a handshaking problem? I've tried multiple cables and ports.

I have also updated the firmware, to no effect.

And yes this is GW smile.gif

Did you try replacing the cable between the AVR and the TV as well?

It could be handshaking issues, the 360 always had issues with HDMI handshaking and 5.1. You'd never get 5.1 if you turned the 360 on before your AVR. So try that, turn the AVR on, make sure it's on the right input, and only then turn the Xbox on.

Also in the display settings you can choose between auto, HDMI and DVI, try setting it manually to HDMI.
post #6 of 64
Thread Starter 
Good idea! I tried it, it didn't work, neither did the other HDMI setting frown.gif

Unplugging and re-plugging the HDMI cable will occasionally work, maybe one time in 10. WTF
post #7 of 64

Cause I'm super bored I looked at the manual...if there are handshaking issues with the receiver you want to pass through the signal untouched.

 

In the video parameter section on the AVR, turn video convertor to off, resolution to pure, and aspect to through.  If that doesnt work, try manually setting the resolution to 1080p on the receiver.

 

If none of that works, get a new AVR. :p 

post #8 of 64
Quote:
Originally Posted by Gary Whitta View Post

Good idea! I tried it, it didn't work, neither did the other HDMI setting frown.gif

Unplugging and re-plugging the HDMI cable will occasionally work, maybe one time in 10. WTF

 

Which HDMI cable, the one running to the TV from AVR, or the one running to the AVR from the xbox? Trying to narrow down whether it's the xbox causing the issues or the AVR. Also, which TV is it? And does it work 100% of the time in 720p?

post #9 of 64
Thread Starter 
I am going to try adjusting the settings as you suggested, thanks for the tip!

I'm also going to try another cable from the AVR to the TV which I haven't tried yet.

It's a Panasonic VT-25, I think? Viera, 65" Plasma.

It does seem to work perfectly well in 720p, I'm able to get there by booting the Xbox in its low-res safe mode. But it dumps me back to the lower res whenever I try to change the setting to 1080p in the Xbox menu.
post #10 of 64
I was having similar problems, its either my AVR or the DTV box. Wasn't working last night, worked this morning when I switched HDMI cables.

Unrelated, anyone have the Epson 8350 and able to get the One to control it? Its not listed as a PJ in the selections and I tried some other numbers but no dice.
post #11 of 64
Quote:
Originally Posted by Gary Whitta View Post

I am going to try adjusting the settings as you suggested, thanks for the tip!

I'm also going to try another cable from the AVR to the TV which I haven't tried yet.

It's a Panasonic VT-25, I think? Viera, 65" Plasma.

It does seem to work perfectly well in 720p, I'm able to get there by booting the Xbox in its low-res safe mode. But it dumps me back to the lower res whenever I try to change the setting to 1080p in the Xbox menu.

 

If it only happens at 1080p it sounds like a bandwidth issue. So it could be the cable between the AVR and TV isnt a high speed HDMI cable, especially if the xbox is sending 30 or 36 bit, it might not be able to handle the signal. Give 1080i a try on the xbox, if that works every time it sounds more and more like the bandwidth is being bottlenecked somewhere, and the most likely culprit is the one thing you havent changed yet (the cable from the AVR to TV).  And double check that its set to 24-bit (all games and movies are 24bit anyway, 30/36bit is pointless, I dunno why it even supports that.)

 

If you also have a PS4 I'm pretty sure the cable it came with is high speed HDMI.

post #12 of 64
Thread Starter 
I'm pretty sure the cabe from the AVR to the TV is high-speed, it's just an Amazon one but it can handle the PS4 and everything else that is passed through the receiver. I will try another one anyway though just to be 100% sure.

There's no 1080i option on the Xbox One, just 480/720/1080p
post #13 of 64
Quote:
Originally Posted by Gary Whitta View Post

I'm pretty sure the cabe from the AVR to the TV is high-speed, it's just an Amazon one but it can handle the PS4 and everything else that is passed through the receiver. I will try another one anyway though just to be 100% sure.

There's no 1080i option on the Xbox One, just 480/720/1080p

 

Yeah, that's why it's so puzzling. The only reason I can think of why everything else would work at 1080p but the xbox is if it's sending more data than everything else, but the only potential difference there would be the bit depth. Just to narrow everything down also make sure the xbox is set to RGB limited instead of full.  (Thats the correct setting anyway)

post #14 of 64

Having the exact same issue as Gary, including the random times where it will actually display video through the receiver. I have a Sony STR-DH800 receiver and bypassing it and plugging my xbox one directly into the TV works just fine. Very interested to hear how to fix this. I'm in a 3 hour queue with Microsoft Support...

post #15 of 64
I am using the Sony STR-DH800 without issues with 7 year old monoprice cables... so your receiver is compatible Random.
post #16 of 64

Im having same issue with my xbox one and my Pioneer VSX 822 Receiver.

I'm waiting to get a high speed HDMI cable to run from the ARV to the TV.

post #17 of 64
There's gotta be some common thread here...did you guys try all my suggestions?
post #18 of 64
Thread Starter 
Well there may be a fix somewhere but I've tried everything and I can't find so I worked around it. I have the Xbox One going direct to the TV with optical audio out to the receiver so I still get surround. It's a bummer not to be on the same TV input as all my other stuff but I'll let my Harmony One worry about that smile.gif

Thanks for all the help, much appreciated!
post #19 of 64
Quote:
Originally Posted by Gary Whitta View Post

Well there may be a fix somewhere but I've tried everything and I can't find so I worked around it. I have the Xbox One going direct to the TV with optical audio out to the receiver so I still get surround. It's a bummer not to be on the same TV input as all my other stuff but I'll let my Harmony One worry about that smile.gif

Thanks for all the help, much appreciated!

Yeah, as long as you've got a harmony that shouldn't be too bad. You lose out on uncompressed 7.1 but that's not a big deal in the end.

Definitely go through the TV calibration when you get a chance, it's as good as any test disc out there.
post #20 of 64

Well tested new HDMI cable still no go Seems to only work some time. like 2 of time times.

 donno what else to try. Even when I have it on 720p it does the same thing.

post #21 of 64
I am having the same issue with my Pioneer SC-61. Spent two hours on the phone with microsoft going thru a multitude of settings and hdmi cable changes, but nothing worked. Have the receiver set as pass through and no up converting, but that doesn't seem to fix it as well. Currently have the HDMI running to the TV and optical to the receiver, but that is a less than ideal solution. One of the main attractions of the new X1 was the ability to integrate it with my cable and current system, not to complicate it. Hopefully, we can figure out what microsoft can't.
post #22 of 64
Quote:
Originally Posted by blueboxer View Post

I am having the same issue with my Pioneer SC-61. Spent two hours on the phone with microsoft going thru a multitude of settings and hdmi cable changes, but nothing worked. Have the receiver set as pass through and no up converting, but that doesn't seem to fix it as well. Currently have the HDMI running to the TV and optical to the receiver, but that is a less than ideal solution. One of the main attractions of the new X1 was the ability to integrate it with my cable and current system, not to complicate it. Hopefully, we can figure out what microsoft can't.

 

That is how i have mine setup for the moment

My harmony One Remote help make switching  a very easy task .

post #23 of 64
Quote:
Originally Posted by cafu02 View Post

That is how i have mine setup for the moment
My harmony One Remote help make switching  a very easy task .

I agree, switching isn't a huge task but it does limit me to two HDMI options going to my television versus the five I had previously from my Pioneer Elite. I would much prefer to have my receiver do all the switching the way I had setup previously. Hopefully, Microsoft will figure out a patch or update to resolve these issues, especially since it seems to affect more than one specific brand or model.
post #24 of 64
I have this exact same problem with a Pioneer VSX-527! I also get the same thing where it will work (very) infrequently. At the moment I just have it hooked up directly to my TV which is a bit of a pain.

I've seen a couple other posts elsewhere from people having this problem with other Pioneer AVRs. Apart from the one guy in this thread with the Sony, it's looking like Pioneer is the common theme here..
post #25 of 64
I have the VSX-821, when I first hooked the xbox one I had picture no sound. They turned off the receiver and then on and everything worked. Then the picture started to freeze and connection lost kept popping up. Went through everything above. Finally noticed when I hit the hdmi IN cable on the back of the xbox one, everything came on. It was like it was loose but was'nt. I don't know how else to explain it. I would wiggle that cable at the hdmi input on the xbox one and see if that does anything. Gently.smile.gif
post #26 of 64

I'm also having problems. I recently purchased a  Pioneer VSX 823 and was using a Denon 2308CI without troubles previously. I bought the new amp to allow more HDMI inputs and thought there may have been a problem with the rear channels on the Denon but that may not be the case. A common problem I've had with both amps is losing the satellite connection between the receiver and the xbox one. So I'm happy I bought the new amp but I have a new issue(the one discussed in this thread) and the same problem with satellite receiver and xbox one losing one another. I tried updating firmware on my Pioneer VSX 823 and no change. Like others I'm getting around this right now by using a different HDMI port on the tv and an optical cable for sound from xbox one to receiver but would really love to have everything on the same HDMI port so that I just have to switch on the receiver. Sorry for my rambling. Thanks for reading. Anxiously awaiting a fix to both of my issues.  


Edited by tededfred - 11/25/13 at 1:36pm
post #27 of 64

I think I have it solved at least on my end with my VSX 823, I rebooted 4 times and it's coming up each time now. I changed Color Depth to 36 bit  from 24 bit and it seems to be working now. I have resolution set to 1080P and HDMI auto detect and PC RGB Full. I have a Pioneer VSX 823, a Toshiba 55" 3D TV and of course Xbox One. I think I have my issue resolved. Hopefully changing to 36 bit works for you other Pioneer owners as well. 30 bit may also work as I didn't try it. I tried 36 and it worked right away so I'm sticking with that. Now to figure out how to prevent my satellite receiver and xbox one from losing one another after not watching satellite for a few hours.

post #28 of 64

I guess my brand new Pioneer is more capable than my Denon 2308CI of doing 36 Bit. Makes sense to me since the Denon is 5 years old and Pioneer is 2 days old. Yay it all works now. I powered everything off and powered it all on in the wrong order and it's still working fine. I did this intentionally to try to see if I could mess up the handshake and it still worked fine. Wooohoooo. Can have it all working on the same HDMI input on my tv which is exactly what I wanted when buying a new receiver with 5 HDMI inputs. If I can just get the satellite working consistently so that it  doesn't lose it's hdmi connection through the Xbox One I'll be thrilled. 


Edited by tededfred - 11/25/13 at 3:43pm
post #29 of 64
Quote:
Originally Posted by tededfred View Post

I guess my brand new Pioneer is more capable than my Denon 2308CI of doing 36 Bit. Makes sense to me since the Denon is 5 years old and Pioneer is 2 days old. Yay it all works now. I powered everything off and powered it all on in the wrong order and it's still working fine. Wooohoooo. Can have it all working on the same HDMI input on my amp which is exactly what I wanted when buying a new receiver with 5 HDMI inputs. 

I'm surprised that changing to 36-but actually fixed it! There's no good reason that should fix anything, 24-bit should be the most compatible setting unless MS or pioneer is doing something wrong.
post #30 of 64
Quote:
Originally Posted by tededfred View Post

I guess my brand new Pioneer is more capable than my Denon 2308CI of doing 36 Bit. Makes sense to me since the Denon is 5 years old and Pioneer is 2 days old. Yay it all works now. I powered everything off and powered it all on in the wrong order and it's still working fine. I did this intentionally to try to see if I could mess up the handshake and it still worked fine. Wooohoooo. Can have it all working on the same HDMI input on my tv which is exactly what I wanted when buying a new receiver with 5 HDMI inputs. If I can just get the satellite working consistently so that it  doesn't lose it's hdmi connection through the Xbox One I'll be thrilled. 

My Denon 3808 has no problem with 36 bit, but I rarely use it for video any more since it can't handle 3D. So I normally just use it for audio.
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