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My experience with Cleveland Plasma, Samsung PN64F8500

post #1 of 10
Thread Starter 
I'd posted in another thread off and on, but felt this deserved its own thread. Mods, sorry if it needs to be merged.

I just want to let everyone know they should have ZERO hesitation in ordering or dealing with Cleveland Plasma. I was a bit hesitant to use ANY online dealer for a major purchase. Something is comforting about going to a major store like Best Buy and knowing if anything goes wrong, I can drive over in a matter of minutes and get someone's ear.

I've been TV shopping for almost 8 months now, and finally decided on the Samsung PN64F8500. After a couple PM's with another member about his experience with Chris at Cleveland, I took the plunge. Chris quoted me an incredible cost on the TV. Quite a savings from retail. Then.... the adventure began.

No fault of Chris, but the TV was misplaced by the shipping company. Chris emailed me and was on top of it. I don't want to bore everyone with details, but from time of order to the time I got the TV was nearly 2 weeks. Frustrating for sure! But, Chris was quick to make me a satisfied customer. He threw in a couple extras with my order, and during this whole experience, made every effort to let me know I was in control. (even when I felt I wasn't.) In other words, he'd refund my money right away if I wanted to bail out. No pressure at all. I stuck it out, and my TV arrived yesterday. Chris even called the shipping company to hound them about when to deliver, as they had called me to tell me it would be different than originally promised. They delivered on time, and the TV is awesome. Brand new plasma, no problems AT ALL. Extended warranty through Samsung? Check, no problem through their site. Mack Warranty? Check, no problem at all.

I don't think Chris sleeps either. The guys signature line says till 11pm 365 days a year and it's not a joke. I won't test him on Christmas, but my bet is he would pick up the phone. He always picked up. I'd even shoot him a late night email on the west coast, (like 11pm) and Chris would answer it in 5 minutes. Dude is nuts!

I'm a very satisfied customer. It's transactions like these that are a true testament to customer service. My order was a bit of a nightmare...and Chris held my hand the entire time through it. Anyone can have great service when things go the way they should. When they don't go well, you need to be their for your customer. Chris and Cleveland Plasma did that and more.
HIGHLY RECOMMEND!
post #2 of 10
Glad to hear! I just ordered my Panasonic TC-P65ZT60 from Chris at Cleveland Plasma two days ago, because of multiple great comments on AVS & HDJ forums.

I had it narrowed down to the Samsung PN64F8500 and the ZT60. I ended up choosing the ZT60, because I currently have a 2007 Panasonic Plasma, and it is still holding up great, combine that with an extra inch, all the great reviews on the ZT60, the gapless glass, and one piece of glass with no frame.

I have not received the TV yet, it is in shipping.
post #3 of 10
Chris is great! ALWAYS answers his phone and give honest advice.
post #4 of 10
Does Cleveland Plasma offer free shipping and no sales tax to out-of-state buyers?
post #5 of 10
Thread Starter 
Yup
post #6 of 10
What price did you pay?
post #7 of 10
Thread Starter 
Quote:
Originally Posted by docbells View Post

What price did you pay?

Sorry, I wouldn't feel comfortable posting the price for everyone to see. I'm sure a lot of factors are part of the overall price. Shipping location, credit vs. cash.

Give Chris a call/email/PM, and have him quote you.
post #8 of 10
That's the whole point of the "Great Found Deals!" subforum, sharing prices.

This is more of an advertisement.
post #9 of 10
Thread Starter 
Quote:
Originally Posted by nfraso View Post

That's the whole point of the "Great Found Deals!" subforum, sharing prices.

This is more of an advertisement.

I gain nothing from Chris by my post. Nothing. Sorry, don't post here a whole lot on not clear on the rules for the posting of prices from a dealer that would be below MSRP. Someone can PM me if they'd like to know what I paid.
post #10 of 10
Again, that was the entire purpose for this subforum- being able to post actual prices for great deals found. It wouldn't be a great deal if it were MSRP now would it? Customer service reviews are great, and while you say you gain nothing the reality is that the rest of us here "gain nothing" when you don't actually share the price. cool.gif

For example, Amazon's great deal of $2149 for the 65VT60 is below list and shared aplenty for those that might want to take advantage of it.
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