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Official JVC DILA-X500R / RS49U / RS4910U Owners Thread - Page 14

post #391 of 1213
These hdmi issues are so unfortunate since jvc has done a lot of good with this year's line up. It is most likely a temporary issue so hopefully soon everyone can enjoy these pj's. Whatever lead to this I think we can be certain that jvc will not do again anytime soon.
post #392 of 1213
The issues I've experienced affect my overall satisfaction, especially since there is an underlying HDMI issue that needs to be addressed and could result in me sending my X500 back to JVC, but I am also very impressed so far.

Fortunately, I can work around these issues and have been able to spend 10+ hours enjoying the X500. I am coming from an Epson 5020, so please keep that in mind.

In my opinion, the JVC is already a cut above my previous projector in many regards - justifying the price difference for me. After initially configuring the X500 based on a few recommended settings in this thread, I watched Oblivion from a seating distance of 10-11' (54x126" 1.3 gain screen), and was immediately pleased with the smooth, film-like image with excellent color and detail. I owned an Optoma DLP projector for a few years and the JVC image seems to resemble DLP. And, although Epson is well known for its high lumen count (this was mostly accessible via 3D though), at first glance, the JVC more than holds it own in the brightness area and appears brighter than my Epson in most modes.

I am looking forward to properly calibrating the X500, but my initial impression is very positive.
post #393 of 1213

I called JVC yesterday about the HDMI issues and I was told that the issues can be resolved in most cases by resetting the factory settings. 

 

Before committing to a final installation of my RS 4910 to replace my current JVC projector, the professional install company and I decided to test this "solution" at one of the company's locations. Feeding the projector OPPO 103D 1080p and 4K video, as well as images and test pattern from their high end professional image generator at different resolutions, after initial success we experienced both a blank "BLUE" locked up screen, and sometimes a non-locked and locked picture in the color "PURPLE" (did anybody else have purple screen issues?). We tried HDMI 1 and 2 input, different HDMI cable lengths using inexpensive media bridge cables as well as a $ 1000 cable, with similar results. Disconnecting the cables and power and rebooting would initially solve the problem. 

 

On top of that, our unit also could not focus the picture. The focus mechanism was clearly defective. So much for paying the extra bucks to get the "10" version of the RS49 for a QC check, ISF and 1 year of extra warranty. The extra quality check is clearly non-existent as apart from hdmi issues that might not have been immediately obvious, a defective focus would have been. 

 

JVC really needs in addition to fixing the widespread problems quickly, apologize to all their customers of whom many are repeat JVC projector buyers for this unacceptable "screw up", and some form of compensation (partial refund or free JVC 3D glasses) as a goodwill gesture to all, but even more to those who paid the higher price for their "+10" versions for a QC check they did not receive.

post #394 of 1213
post #395 of 1213
Did anybody use the X500 for gaming? If so, what can you say about the latency? Is it ok?
Does the X500 has a special gaming mode?
post #396 of 1213
Quote:
Originally Posted by PJ2014 View Post

I called JVC yesterday about the HDMI issues and I was told that the issues can be resolved in most cases by resetting the factory settings. 

Before committing to a final installation of my RS 4910 to replace my current JVC projector, the professional install company and I decided to test this "solution" at one of the company's locations. Feeding the projector OPPO 103D 1080p and 4K video, as well as images and test pattern from their high end professional image generator at different resolutions, after initial success we experienced both a blank "BLUE" locked up screen, and sometimes a non-locked and locked picture in the color "PURPLE" (did anybody else have purple screen issues?). We tried HDMI 1 and 2 input, different HDMI cable lengths using inexpensive media bridge cables as well as a $ 1000 cable, with similar results. Disconnecting the cables and power and rebooting would initially solve the problem. 

On top of that, our unit also could not focus the picture. The focus mechanism was clearly defective. So much for paying the extra bucks to get the "10" version of the RS49 for a QC check, ISF and 1 year of extra warranty. The extra quality check is clearly non-existent as apart from hdmi issues that might not have been immediately obvious, a defective focus would have been. 

JVC really needs in addition to fixing the widespread problems quickly, apologize to all their customers of whom many are repeat JVC projector buyers for this unacceptable "screw up", and some form of compensation (partial refund or free JVC 3D glasses) as a goodwill gesture to all, but even more to those who paid the higher price for their "+10" versions for a QC check they did not receive.
Are you sure there was a focus issue? When you engage the built-in focus pattern to try to focus the image, e-shift is automatically engaged (and there's no way to turn it off if using the pattern). This makes it appear as though the projector can't be focused since, with e-shift on, you'll never be able to make out individual pixels.

What you'll probably need to do is turn the internal focus pattern off (this can be done from the Lens Control menu), make sure e-shift is off, and then use an external pattern (I use a solid green field) to adjust the focus. You'll be able to make out the individual pixels clearly once the picture is focused if you do this.
post #397 of 1213
Quote:
Originally Posted by Schwa View Post


Are you sure there was a focus issue? When you engage the built-in focus pattern to try to focus the image, e-shift is automatically engaged (and there's no way to turn it off if using the pattern). This makes it appear as though the projector can't be focused since, with e-shift on, you'll never be able to make out individual pixels.

What you'll probably need to do is turn the internal focus pattern off (this can be done from the Lens Control menu), make sure e-shift is off, and then use an external pattern (I use a solid green field) to adjust the focus. You'll be able to make out the individual pixels clearly once the picture is focused if you do this.

Thanks for the suggestion. The technicians who identified the issue however are familiar with JVC projectors (one of them is an owner himself) and they could not focus in or out. It's not that you could not properly focus on pixels, there was no response from the unit whatsoever on any attempt to focus. The picture was just one big blur. The only way we could actually get some idea of a picture was by moving a board about 4 feet from the lens to get some readable information so we knew what we were looking at and read menus. 

post #398 of 1213
Quote:
Originally Posted by PJ2014 View Post

Thanks for the suggestion. The technicians who identified the issue however are familiar with JVC projectors (one of them is an owner himself) and they could not focus in or out. It's not that you could not properly focus on pixels, there was no response from the unit whatsoever on any attempt to focus. The picture was just one big blur. The only way we could actually get some idea of a picture was by moving a board about 4 feet from the lens to get some readable information so we knew what we were looking at and read menus. 


Dam sorry to hear that, defiantly not normal.
post #399 of 1213
Quote:
Originally Posted by Schwa View Post

1. If you haven't already, try tilting the projector up and then use the lens shift to bring the image back down.

2. Have you tried unplugging the projector? Usually once a particular resolution "black screens" you need to unplug and then restart the projector to get that resolution to come back. it's insanely frustrating.

Sorry if you've already tried these suggestions; it's unclear from your post.

Thank you! I was able to use your tips and obtain a near-perfect rectangle (off by only an inch on a 10 feet screen which is not noticeable)!

The primary problem was too much vertical tilting. I adjusted the projector orientation and played around with the lens shift which did the trick.

Regarding the HDMI handshake issue: I was originally putting it to standby and was turning the projector on which did not work. But unplugging the projector (as you suggested) did the trick.

However, the issue returned again when I put the projector to standby and turned it back on. That's really frustrating.

On the positive side, the PQ is amazing! It has great depth and I am seeing details that I never noticed before. I hope JVC fixes the HDMI issues soon.
post #400 of 1213
Quote:
Originally Posted by Schwa View Post


Are you sure there was a focus issue? When you engage the built-in focus pattern to try to focus the image, e-shift is automatically engaged (and there's no way to turn it off if using the pattern). This makes it appear as though the projector can't be focused since, with e-shift on, you'll never be able to make out individual pixels.

What you'll probably need to do is turn the internal focus pattern off (this can be done from the Lens Control menu), make sure e-shift is off, and then use an external pattern (I use a solid green field) to adjust the focus. You'll be able to make out the individual pixels clearly once the picture is focused if you do this.
 
JVC's feedback to my technicians is indeed a defective focus mechanism and they were told to return my RS 4910 for a new one. No word however on how to resolve the HDMI issues. I will hold off on the exchange until there is an "official" JVC response on that, in case the HDMI issue is indeed a chip hardware problem as some suggest rather than software based with a "firmware" update solution.
post #401 of 1213
The HDMI issue can be corrected with a firmware update. The projectors do not have to be opened up for any change needing to be made. This information came to me through an email I received from JVC.
Reply
Reply
post #402 of 1213
May as well follow that good news with another Wow post. The opening of Star Wars is just plain breath taking. Space is so black and the stars so shiny, it made me giggle out loud.
post #403 of 1213
Quote:
Originally Posted by cardoski View Post

May as well follow that good news with another Wow post. The opening of Star Wars is just plain breath taking. Space is so black and the stars so shiny, it made me giggle out loud.

I forget: what display were you watching before you got the JVC projector? (I'm wondering what you're comparing it to).
post #404 of 1213
Quote:
Originally Posted by R Harkness View Post

I forget: what display were you watching before you got the JVC projector? (I'm wondering what you're comparing it to).

BenQ W7000.
post #405 of 1213
Quote:
Originally Posted by cardoski View Post

BenQ W7000.

And yes I realize I am the over the top new JVC owner. But with all the bad news about the HDMI handshake issue I thought I would share some of my more positive perspectives. I have been experiencing the same issues from the get go.
post #406 of 1213
Ah, you've joined the big leagues. Welcome to the $3,000 + forum. biggrin.gif

That BenQ had a good rep for sharpness and quite a lot of light horsepower. What differences are you seeing between it and your new JVC?
post #407 of 1213
Quote:
Originally Posted by AV Science Sales 5 View Post

The HDMI issue can be corrected with a firmware update. The projectors do not have to be opened up for any change needing to be made. This information came to me through an email I received from JVC.

Did they provide an ETA?
post #408 of 1213
Quote:
Originally Posted by PJ2014 View Post

So much for paying the extra bucks to get the "10" version of the RS49 for a QC check, ISF and 1 year of extra warranty. The extra quality check is clearly non-existent as apart from hdmi issues that might not have been immediately obvious, a defective focus would have been. 

JVC really needs in addition to fixing the widespread problems quickly, apologize to all their customers of whom many are repeat JVC projector buyers for this unacceptable "screw up", and some form of compensation (partial refund or free JVC 3D glasses) as a goodwill gesture to all, but even more to those who paid the higher price for their "+10" versions for a QC check they did not receive.

Has anyone questioned what exactly is the ISF cert that they promise...and the QC...

It stinks some kind of lawsuit for false advertising...
post #409 of 1213
Quote:
Originally Posted by logicators View Post

Did they provide an ETA?

No, they are still checking the software.
Reply
Reply
post #410 of 1213
Quote:
Originally Posted by AV Science Sales 5 View Post

The HDMI issue can be corrected with a firmware update. The projectors do not have to be opened up for any change needing to be made. This information came to me through an email I received from JVC.

Reading this post three times make me feel a lot better smile.gif
post #411 of 1213
Though I would expect a software download will fix most of the HDMI issues (there is always something while the hardware is shipping.at will maybe require a second revision), right now I would view the announcement relayed by Mike as a fire containment action, keep the flames from spreading for a bit until they actually perfect a fix. I am sure they will but it could take a bit. Too bad they can't gain a weeks time to work on the software fix while they ship hardware to be loaded with the fix. smile.gif

The only thing that counts is that they quickly develop a fix and I am very sure they will. Stuff happens with forced roll outs. Nobody got injured by the flaw. Its a software fix. Pain in the rear but if you are really upset don't rush to purchase at roll out. Give up the extra pre order discount. You will pay a bit more but you will be spared roll out problems.
post #412 of 1213
Quote:
Originally Posted by R Harkness View Post

Ah, you've joined the big leagues. Welcome to the $3,000 + forum. biggrin.gif

That BenQ had a good rep for sharpness and quite a lot of light horsepower. What differences are you seeing between it and your new JVC?

I am curious to hear his answer, but going off my 45/7000 comparison I would say the JVC has a huge advantage in contrast which is the big one, eshift with the new models, the JVC has less fan noise, lens memory, no rainbows (I still have not seen one on the 7000, but I use it mostly for 3d). The JVC DI is better I am sure. Anything else?

The Benq will have a slight sharpness advantage, brighter, better CMD (unless JVC made huge improvements here), better native motion, and of course better 3d since it has zero ghosting/flicker and this is the big advantage over the JVC. The JVC DI is better I am sure as the DI on the 7000 is not that great.

Basically, the JVC wins for 2d movie watching due to it's killer contrast and the 7000 is going to be better for 3d due to zero flicker/ghosting.
post #413 of 1213
Quote:
Originally Posted by R Harkness View Post

Ah, you've joined the big leagues. Welcome to the $3,000 + forum. biggrin.gif

That BenQ had a good rep for sharpness and quite a lot of light horsepower. What differences are you seeing between it and your new JVC?

It is possibly sharper and the detail is deeper. As far as contrast, well as expected it is light years better. Sorry no 3D viewing yet, but lots of Sci Fi viewing, Star War all 6 and LOTR. Also watched Under World. My impression so far is I really made a huge leap in 2D picture quality.
I am doing my first ever projector calibration using an i1display pro and HCFR. First time using that software so this could take a while.lol
post #414 of 1213
Quote:
Originally Posted by cardoski View Post

May as well follow that good news with another Wow post. The opening of Star Wars is just plain breath taking. Space is so black and the stars so shiny, it made me giggle out loud.

I felt the same way during the closing credits of The Croods, panning over the Milky Way...just so dark but the dots of starlight were cornea searing.

I've noticed a few things with the DI implementation and total blackouts. Oblivion has many instances of a hard cut, where a scene ends followed by a 1/4 second black screen and then immediately starting up a mid brightness scene. The transition from bright-black-bright doesn't give our eyes time to adjust, so even very dark grey appears black (especially when native contrast runs in the tens of thousands). If the cut is too fast, or if any color is left on the screen, the DI doesn't seem to react nor does the pj cut the light output, as the eye would not be able to tell the difference between complete black and 0.00002 ftl, its only on the extended dark scenes with very little color and no white that the DI really squeezes down. What I'm getting at is that, I think JVC is getting close to a DI system that works as a conjugate (or complement) to our eye's own iris.

Here's another thought, and a question for an opthalomologist or optical scientist... does anyone know if the action of our own eye's iris closure is perciptible to us, other than when you walk from the sunshine into a dark room you can't see, then 2-3 minutes later, you can. (or does our brain somehow cancel the minute iris actions out to normalize it?) I think its interesting that every user sees a different amount of pumping from identical projector iris samples, could we not be experiencing some amount of light fluctuation from our own cornea? Similarly, the optic nerve, I'm assuming, works by reflex in its closure...everyone's reactions are different and are inhibited by chemicals and other factors such as alcohol, drugs (caffeine, high blood pressure meds, antidepressants, etc), fatigue, stress, anxiety, etc. Evern if everyone's eyes were created to be physiologically identical, the differing amounts of each of these factors would slow down or speed up our nervous system, and the closure of the iris, to such a differing degree that it would be virtually impossible for any 2 people to experience these visual affect the same way.

By the way, if you believe your eye's iris is defective...good luck with that return or obtaining a firmware update from the manufacturer.
post #415 of 1213
Forgive me but this is my first time trying calibration outside of my monitor and that is basic and automated. I took some measurements and am not sure the best way to share them so I snipped some screen shots.



post #416 of 1213
Q: If you have a 125" 2.35:1 screen and a 135" 16:9 electric screen about 1 ft infront of the 2.35:1 screen. Will the lens memory adjust for both screens to be shifted vertically as well as focused depending on which screen you are using? I know you can have at least 5 memory settings. I assume this is possible, correct? The electric screen in front of the 2.35:1 screen won't cause any problems correct as far as JVC's adjusting for content size and having it focus correctly???

Thank you,

PS: The 16:9 screen is for gaming with another projector, and the 2.35:1 is generally for movies via JVC; however, might as well have it where I can use JVC on 16:9 for non cinemascope.
Edited by Dr.Savage - 1/9/14 at 10:41am
post #417 of 1213
After playing with the RGB gain I got these results.
post #418 of 1213
Quote:
Originally Posted by Dr.Savage View Post

Q: If you have a 125" 2.35:1 screen and a 135" 16:9 electric screen about 1 ft infront of the 2.35:1 screen. Will the lens memory adjust for both screens to be shifted vertically as well as focused depending on which screen you are using? I know you can have at least 5 memory settings. I assume this is possible, correct? The electric screen in front of the 2.35:1 screen won't cause any problems correct as far as JVC's adjusting for content size???

Yes, my understanding is that you should have no issue with this re focus/zoom/shift. I'm not too familiar with how convergence correction works regarding sensitivity to throw distance, but I'd assume that a 1 ft difference wouldn't be significant.
post #419 of 1213
I just unpacked my new RS-4910 this morning. It replaced a 3 year old RS-50. The picture is much better, so much more clear and brighter, and the e-shift is something I really like, it really shows on my 159" screen. This is my first calibrated projector ever. Then I hooked up the Darbee and all I can say is wow, outstanding!

Everything is hooked into my Denon receiver. The first thing I tried was Dish Network DVR. Worked beautifully. Then I went to try my PS3, and it looked great. I then switched back to the DISH DVR and nothing! Black, like nothing was there. No signal and I can't get it back. As for my Oppo 93 player, nothing at all since the unpacking. I've tried it several times including unplugging and powering off and on of all equipment. Only the PS3 continues to show on my screen, no other equipment.

I have another issue, with the 2D to 3D conversion menu. It freezes everything. I can't even shut off the projector, as the menu system doesn't work nor anything else on the remote. I did get it to the convert-to-3d mode, but couldn't adjust the paralex. The menu just kept going up and down up and down constantly from one selection to another and I couldn't stop it. Has anyone else tried the conversion feature? Mine is really screwed up.

I will be most happy with this projector when it's in working order. For now I'll have to stick with either the PS3 or use my RS-50 for now, luckily I didn't sell it yet.
post #420 of 1213
I'll be picking up My X500R from UPS this afternoon. I'm thinking I will just leave it safely in it's factory cocoon for a week or so in hopes JVC will come up with a firmware fix for these issues.
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