Originally Posted by pacemaker
Does it do it with a standard DVD?
Mine is ok with this, as it is with any TV broadcast or recording
Please can you try this?
I used a recorded DVD and it plays fine with no crackles- the DVD is not the best quality but I think it is proof enough that DVD is fine.
I used my iPod with a cheap Bluetooth connection and that was fine with no crackles. Surprisingly, a very high quality sound apart from a hiss in the background.
I disconnected the soundbar from the TV and streamed a movie from Netflix- no crackles that I could detect from the TV speakers turned up to the max. As soon as I use the soundbar with Soundshare, the crackles are heard again.
I rang Samsung again today but Liam could not speak. I was told someone called Andrew had spoken to Liam and knew "all about it". He will call me tomorrow, I hope. The more people contact Samsung the better. Hopefully, they will come up with a solution. This is such a shame, I do like the whole set up but as it is, it ruins my enjoyment of it.