Originally Posted by Ozzie Isaac
My experience with Rythmik was similar. I got no auto-emails, calls or anything. But when I asked I got prompt answers. Also, when I complained about the website order process Brian fixed it within a few hours! Not my order, the website!
I was very nervous dropping $1400 on an ID sub and probably emailed or PM'd everyday. Next time I won't worry. But your first ride in this rodeo can be nerve wracking.
Interesting comments. I had a big problem with PSA's website. Matter-of-fact, I took PSA off my list and I moved on. Long story short, I came back to PSA's website several months later and it still had the same problem. I emailed Tom and told him his website drove me nuts. It was fixed the next day. I also argued with Tom (one way argument, he was always the consummate professional) concerning a few of the specs, but decided to give his sub an audition anyway (yes, I was more than willing to send it back on my dime if it didn't perform the way I thought it should). Turns out I was happily surprised with their product and their customer service. And yes, there was a delay in my delivery (ordered July 4th and received it Aug 7th). I had absolutely no problem with the delay -- heck, I waited 3 months for my Maggies.
Internet Direct subwoofer manufacturers are in an extremely competitive business and all I personal dealt with (Hsu -- the longest running I.D. sub manufacturer, PSA and SVS) left me feeling very confident, not only in their product, but their willingness to step to the plate and help in case of a problem and keep one informed. I have no doubt that Rythmik is the same way.