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Best Buy Rant - and 4TB harddrive deal

post #1 of 36
Thread Starter 
1st - 4 TB Seagate drive for 139.00 shipped.

http://www.newegg.com/Product/Product.aspx?Item=N82E16822178111

Promo code - 0114WNTER60

Now - Best Buy-

I cannot wait for the day of their demise.... which must be coming soon!

I took this in to them today and they would not price match it because there was a promo code involved. I don't see why this matters..... the promo code is available to anyone at any time. It's not a subscription based deal, where you have to get an email with the code. OR an Amazon Prime based deal where you have to pay to get the deal.

Their terms and conditions clearly state they will match prices with Newegg. It does not state 'excluding new egg items with promo codes'.

Best Buy is so screwed up in so many ways. As of today I will officially never use them again.

The last time I had an issue with them I bought an AVR. I knew I would most likely be taking it back, and I told the manager this. I triple checked that I would have no issues getting all of my money back in the likely event I return this item. Sure enough.... I did return it. And sure enough..... they wanted me to wait 90 days to get my money back because I paid with cash. I caused such a scene they had no choice but to give me my money. Lol.... I even embarrassed myself on that ordeal. But gosh darn it.....

Between today's incident and the AVR incident I bought a router, an ethernet adapter, and some blu-rays. They don't care.... and that is why they are in the trouble they are in.

It's to the point where I try to stick with Costco, Amazon, and Bed Bath and Beyond, and REI. Because those four are the definition of customer service.

OK end rant. Thanks for listening. And....... don't shop at Best Buy.
post #2 of 36
Quote:
Originally Posted by pdxrealtor View Post

And....... don't shop at Best Buy.

+1 Haven't been there for years
post #3 of 36
Quote:
Originally Posted by mark_anderson_u View Post

+1 Haven't been there for years

Won't have to worry about that for much longer. #slowdeath
post #4 of 36
One of the reasons for BB's issues are the fact that many potential customers have had problems like this with them.

I have a store right down the street from me and use them mostly as a showroom for purchases made at other merchants. If I am desperate for something inexpensive, they are my choice of last resort.

Despite the fact that you can almost always get a better price on items, their service attitude and "loophole" policies give them a slimy appearance.

I don't wish them any harm, just use my right as a consumer to spend my dollars with those that treat me as I expect to be treated.
post #5 of 36
Quote:
Originally Posted by aydu View Post

I have a store right down the street from me and use them mostly as a showroom for purchases made at other merchants.

Poor CS aside, that's the real problem facing B&M stores; with their much higher overhead how can they possibly match online pricing and survive?
post #6 of 36
Thread Starter 
I have noticed, for at least a couple years now, parity in pricing between online and b/m stores. Very rarely can I find item for item for cheaper online after I view it online.

Even the harddrive thats the topic of the OP is mostly the same price everywhere.

Amazon and ebay eat just as much if not more into the profits of retailers.
post #7 of 36
Similar mind-numbing incident today....Went to my local BB to have them price match (a "guaranteed low price item") Pioneer AJ speakers and they wouldn't because the local retailer with the lower price had the speaker typo'd as the SPC-22 when it is the SP-C22. BB blue shirt & his manager said " Sorry, it's not the same model." I explained that it was simply a typo and they could check into it further....no luck. This is why BB will fail and too many good people will lose thier jobs.
post #8 of 36
I for one would be sad if Best Buy goes away. We used to have Ultimate Electronics, Circuit City, BB & Audio King within easy driving distance. I like being able to see and touch things when I am researching. Buying speakers or a TV without demoing them is not near as fun.
post #9 of 36
They're well on their way down the Circuit City path.. nice 5 day chart, if you sold short cool.gif

post #10 of 36
Try a different store, if you have that luxury?

The Guarantee is limited to one price match per identical item, per guest and does not apply to: Contract mobile phones sold by any online retailer, the online prices of retailers not listed, the online prices of products shipped from or sold by third party vendors (Marketplace vendors) on designated major online retailers websites, post purchase price match requests to competitor's prices, Best Buy for Business™, offers that include financing, gift card offers, bundling of items, free items, pricing errors, mail-in offers, coupon offers, competitors' service prices, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items, our and our competitor's Deal of the Day, daily deals, special hour sale event items and credit card offers, BestBuy.com Clearance & More and Marketplace items, and items for sale Thanksgiving Day through 11:59 p.m. on the Monday after Thanksgiving.
post #11 of 36
Quote:
Originally Posted by kuch123 View Post

They're well on their way down the Circuit City path.. nice 5 day chart, if you sold short cool.gif


Holy crap! Did they report late Wednesday night and totally whiff????
post #12 of 36
Thread Starter 
Quote:
Originally Posted by hpp8140 View Post

Try a different store, if you have that luxury?

The Guarantee is limited to one price match per identical item, per guest and does not apply to: Contract mobile phones sold by any online retailer, the online prices of retailers not listed, the online prices of products shipped from or sold by third party vendors (Marketplace vendors) on designated major online retailers websites, post purchase price match requests to competitor's prices, Best Buy for Business™, offers that include financing, gift card offers, bundling of items, free items, pricing errors, mail-in offers, coupon offers, competitors' service prices, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items, our and our competitor's Deal of the Day, daily deals, special hour sale event items and credit card offers, BestBuy.com Clearance & More and Marketplace items, and items for sale Thanksgiving Day through 11:59 p.m. on the Monday after Thanksgiving.

I dont consider a promo code advertised on a web page anyone can pull up a coupon. Maybe Im wrong, but the point remains the same.


I do have that luxury and I will utilize it. Funny thing is the item I was after isn't going to be used until well after newegg could get it to me. So it wasn't like I only went there to get it quicker.

I was going to be out and about with my wife so I thought we could swing in, look around, and grab the drive. I lose in the short term because I wasted my time....but ultimately they will lose.

Retailers who refuse to keep the customer happy at all cost are not going to last. Hopefully the idiots who take advantage of these retailers won't ruin that for the rest of us.

Here's another funny thing.... I had to ask three people in the computer section if they had a SATA cable. The third guy finally understood what a SATA cable actually was. He walked me back and handed me a 10" SATA 2 cable. And.... It was the last one on the shelf to top it off. The thing is, most people will want a longer cable and a SATA 3.

I came home and bought four 18" SATA 3 for 10 bucks shipped (the price of one of Best Buys).

If they would have 1) sold me the drive at the cost newegg was selling 2) had a what I would consider an ample choice of basic computer cables then I would have bought two cables at the inflated price and they would have made what they lost on the drive.
post #13 of 36
Quote:
Originally Posted by pdxrealtor View Post

The last time I had an issue with them I bought an AVR. I knew I would most likely be taking it back, and I told the manager this. I triple checked that I would have no issues getting all of my money back in the likely event I return this item. Sure enough.... I did return it.

You used them as a rental service and as a result you were inconvenienced? Are there many AV retailers out there that have a full money back guarantee? No, they aren't perfect and their customer base certainly isn't either.
post #14 of 36
Thread Starter 
Quote:
Originally Posted by Crisishf View Post

You used them as a rental service and as a result you were inconvenienced? Are there many AV retailers out there that have a full money back guarantee? No, they aren't perfect and their customer base certainly isn't either.

Ummm..... I bought an item I knew I most likely would not be keeping. Key word is most likely. There was a chance I would be keeping the item.

Twist my words all you want. Or..... Learn to read ...... rolleyes.gif
post #15 of 36
PDX,

Which Best Buy did you go to? I've gotten good customer service from the one on 185th. I bought some appliances from them when I moved to this side of town. The sales rep looked up and gave me every discount possible and knocked off a couple hundred off the sales prices.
post #16 of 36
Quote:
Originally Posted by pdxrealtor View Post

Ummm..... I bought an item I knew I most likely would not be keeping. Key word is most likely. There was a chance I would be keeping the item.

Twist my words all you want. Or..... Learn to read ...... rolleyes.gif

Sorry for the mix up. Buying something with the "likely" intention of not keeping it to use short term and then returning it is not renting it...it is...???
post #17 of 36
Cultures in organizations don't change.

BB has a history of treating customers poorly, advertising one thing - delivering another.

Why waste time with them? From their sales numbers, it seems that they are starting to run out of people who wander in to the store knowing little about what they want.
post #18 of 36
Quote:
Originally Posted by gregt16g View Post

Similar mind-numbing incident today....Went to my local BB to have them price match (a "guaranteed low price item") Pioneer AJ speakers and they wouldn't because the local retailer with the lower price had the speaker typo'd as the SPC-22 when it is the SP-C22. BB blue shirt & his manager said " Sorry, it's not the same model." I explained that it was simply a typo and they could check into it further....no luck. This is why BB will fail and too many good people will lose thier jobs.

Agreed. That's ridiculous. Both that manager and his employee don't know what they're talking about.

Sad.
post #19 of 36
Quote:
Originally Posted by aydu View Post

Cultures in organizations don't change.

BB has a history of treating customers poorly, advertising one thing - delivering another.

Why waste time with them? From their sales numbers, it seems that they are starting to run out of people who wander in to the store knowing little about what they want.

A huge problem is that the product training they receive is very superficial, and they're not encouraged to teach themselves. Further, they're expected to be sales professionals, but they're not paid like it.
post #20 of 36
Quote:
Originally Posted by thucker View Post

PDX,

Which Best Buy did you go to? I've gotten good customer service from the one on 185th. I bought some appliances from them when I moved to this side of town. The sales rep looked up and gave me every discount possible and knocked off a couple hundred off the sales prices.

Is that what customer service means for you? Aggressive discounting at the point of sale? I'm being serious.
post #21 of 36
Quote:
Originally Posted by pdxrealtor View Post

Ummm..... I bought an item I knew I most likely would not be keeping. Key word is most likely. There was a chance I would be keeping the item.

Twist my words all you want. Or..... Learn to read ...... rolleyes.gif

One of the things that Best Buy is trying to do with its 15-day return period, tracking excessive returns and blocking further returns once that point is reached, is to address "rental" purchasing, and chronic returning. I guess there's no solution for someone stamping their feet and embarrassing everyone trying to get their way despite that.
post #22 of 36
Quote:
Originally Posted by pdxrealtor View Post

I dont consider a promo code advertised on a web page anyone can pull up a coupon. Maybe Im wrong, but the point remains the same.

Unfortunately, Best Buy does. Since you were shopping with them, guess whose rules matter?

Quote:
I do have that luxury and I will utilize it. Funny thing is the item I was after isn't going to be used until well after newegg could get it to me. So it wasn't like I only went there to get it quicker.

I was going to be out and about with my wife so I thought we could swing in, look around, and grab the drive. I lose in the short term because I wasted my time....but ultimately they will lose.

Did it not occur to you to call ahead, to see if they could do the price match? It would have potentially saved you the trip and frustration. By just showing up at the store with a poorly-defined sense of what they would do for a newegg promo code makes it seems like you came prepared to force the issue.
Quote:
Retailers who refuse to keep the customer happy at all cost are not going to last.

You mean Retailers that don't keep YOU happy at all costs, don't you?
Quote:
Here's another funny thing.... I had to ask three people in the computer section if they had a SATA cable. The third guy finally understood what a SATA cable actually was. He walked me back and handed me a 10" SATA 2 cable. And.... It was the last one on the shelf to top it off. The thing is, most people will want a longer cable and a SATA 3.

Did you say SATA 3? How are they supposed to know which version you need, and how long it needed to be if you don't say so?
Quote:
I came home and bought four 18" SATA 3 for 10 bucks shipped (the price of one of Best Buys).

Good for you.
Quote:
If they would have 1) sold me the drive at the cost newegg was selling 2) had a what I would consider an ample choice of basic computer cables then I would have bought two cables at the inflated price and they would have made what they lost on the drive.

No, no you wouldn't have. Best Buy isn't Fry's. You needed Fry's, but went to Best Buy.
post #23 of 36
Thread Starter 
^^ lol..... The internet is a wonderful place sometimes.
post #24 of 36
pdx: it is a funny place... you'll always find people arguing just for the sake of arguing =D

I agree with everything you've said about best and that "eveything" will bring them to the great great retailers graveyard. And since the action lost 30% of it's value in less then a month, I'd tend to say most people are thinking like you!!!

I had a funny experience at futureshop... I was going there to buy Klipsch rb61... When I saw the price (620!!!) I've asked the sales clerk "hey what's wrong with you, it's worth 400$!!"

THe clerk immediately answered back without thinking, without even doing any more research, and without even contacting his manager : Ok, I'll sell them 400$ to you... Until then, it's not really a problem, because we all know that you must negociate for electronics... WEll, hum, not everybody knows.

Their marketing strategy wants you to think they are always the lowest priced retailer... To make an analogy, that they are the walmart of electronics, when you go there the price will be a no brainer... Well in fact, it's far from the truth. Their prices always go up and down, with an outrageous high and low model. It is designed to cloud the mind of most consumers... If you aren't at least a little aware, you can get ripped pretty easily, and in a major way.

Now the nsysayers will say: you only have to be price cautious... Im fine with that, but at BB/futureshop, you have to be price cautious, and get ready for a verbal fight everytime you go in store. Their price match is the best example. You scream on all roofs that you will price match anyone minus 10% to bring customers in, and when they are in, you use every inimaginable strategy to do not match them.

So, basically, if you have to be cautious about prices, about their strategy, about their clerks, about all the wrong "average sale booster" useless crap they propose you.... ( hell, they still propose to install windows for 125$... When all you have to do now is to power up the computer and it sets up automatically...) Why would you like to shop in a place that's so... complicated?
post #25 of 36
You realize that almost all retail stores have a very strict price matching policy right? If they price matched everything under the sun how would you sustain a profitable business? Usually when you see a promo price on a website the vendor is subsidizing that price, and gives that money back to the store at years end. When newegg offers promos they are taking a hit on the product. Hence why Best Buy is not obligated to price match, especially on hard drives which are sold at cost due to the already high purchase prices even in bulk. Instead of complaining because you couldn't get instant gratification on a hard drive of all things why didn't you just buy it on newegg to begin with?
post #26 of 36
Of course Best Buy does every thing to stop the abusers from getting the bread, the money of the bread, and even the butter dish. But they do so even when it's a legit demand.
post #27 of 36
Thread Starter 
Quote:
Originally Posted by tc51 View Post

Instead of complaining because you couldn't get instant gratification on a hard drive of all things why didn't you just buy it on newegg to begin with?

Please re-read post one for the answer to your question. It's there..... As black and white as the best buy price match policy. rolleyes.gif
post #28 of 36
Quote:
Originally Posted by ratm View Post

Holy crap! Did they report late Wednesday night and totally whiff????

BBY


Short sellers are taking profits should correct itself somewhat given some time.

OTOH That being said I have bought a lot of stuff there over the years no issues no problems ,competitive prices never had to return anything. I bought 2 TV's within the last year ,7 total over the years probably will get another one in a couple of weeks. I've been in there and narrowed it down to one of 3 sets a Sony ,Toshiba or Samsung .ofc when I buy something I have no intentions of returning it unless it's a warranty issue haven't had any though.

Of 7 TV's and other AV stuff purchased there over the years no issues with any of them but I usually buy Sony or Toshiba TV's . I've purchased other stuff there also. I use Fry's and Newegg or Amazon for discount parts and PC upgrades . I just bough a HDD from New egg last week lots easier than driving to BB if you back up a HDD isn't usually an urgent thing .

Anyone wanting B.B./Magnolia to disappear ask yourself ,where are you going to go to actually see something , Fry's or Micro center maybe
K mart, Target ,Wall Mart ?

I enjoyed looking at the higher end large screens there last week especially the big Sammies, Sony's and ofc the newer Panasonic Plasma's.
I don't even think you can see those at WM or Target.
Edited by tubetwister - 1/21/14 at 9:15pm
post #29 of 36

I enjoy going into BB to look around.. My next TV purchase as well as some audio might be from them.

 

 

Target and Walmart "carry" most big name TV's but only stock the lower end models. Most of the general public shops for the big screen at a cheap price. Walmart doesn't cater to most people on this board.

post #30 of 36
Snopro: I totally agree with you. I'm pretty pissed against then, but It would be really bad if they had to close doors...That's the sad thing about it , there is definitely room for a business like BB. They have the best product offering, appealing to everyone, from newbies to seasoned users... I really hate their business model and the way they treat customers, but I'd also be the first to rejoice if they changed the way they are doing things to attain success... And be there for years to come.
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