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Terrible customer service at SVS - Page 5

post #121 of 298
Quote:
Originally Posted by baloo_btru View Post

Don't they usually ask for a name from the person that signed? What name was given?

No, they'll note that package was delivered to front porch or delivered to man/woman at the house. Many the time I have asked, do you want a signature and was told, a signature is not required.
post #122 of 298
Quote:
Originally Posted by blake18 View Post

Remember, there are quite a few rude cops that will dismiss it too quickly and treat him poorly.

 

Sure there are.  But he only needs to talk with one, not with all of them.  And if they all refuse to let him file a police report (which is doubtful), he can file complaints against the police as well.  For example:

 

http://www.cambridgema.gov/cpd/contactforms/professionalstandards.aspx

 

Though that might be the wrong link for him, as I do not know where in Massachusetts he is.  But it is an example of what is possible for him to do, if he encounters the problem you are suggesting.

 

He can go even higher up for complaints, without leaving his computer:

 

http://www.mass.gov/ago/consumer-resources/filing-a-complaint-with-the-attorney-generals.html

 

But if he fails to act, what is SVS to believe?  If he does not seriously pursue the matter, what is anyone to think?

post #123 of 298
Quote:
I'm guessing you meant .1000 here :-)
Yup. I dropped a zero. Thanks for catching it. smile.gif
post #124 of 298
Quote:
Originally Posted by BeeMan458 View Post

No, they'll note that package was delivered to front porch or delivered to man/woman at the house. Many the time I have asked, do you want a signature and was told, a signature is not required.

I can't remember for fedex, but I know ups does ask for your name when you sign their little electronic pad. They ask for a last name i believe. But of course, if its someone inside the house you're delivering to that signs, then there shouldn't be an issue.

It just seems it would be too easy to take advantage of the situation otherwise. Did some random person from the street walk up to the delivery truck, outside, and sign for it?

They usually ring the doorbell, knock, or whatever, and a person *inside the house* answers. So how could someone else have signed this and not raised suspicion? Unless it was someone with FedEx that stole it, or OP is lying. Those are the three options, and the latter two would seem more likely than the first.
post #125 of 298
In our case, many times over, UPS doesn't ask for a signature. Even when asked.

(we're retired.....and unless shopping, we're home ALL the time)
post #126 of 298
Quote:
Originally Posted by eljaycanuck View Post


Yup. I dropped a zero. Thanks for catching it. smile.gif


Eljay, you had the correct number of decimal places(but .100 is batting 100).  Three places is the thousands, hence a batting average of .345, not .3450      I think you would simply say batting a thousand, or 1000, which would actually be 1.000

 

1= 1000 thousandths = 100%   :)


Edited by bear123 - 1/20/14 at 2:41pm
post #127 of 298
Quote:
Originally Posted by BeeMan458 View Post

In our case, many times over, UPS doesn't ask for a signature. Even when asked.

(we're retired.....and unless shopping, we're home ALL the time)

Yeah they won't ask for it unless sender requests it (which in this case, they did).
post #128 of 298
Just saying, I asked for a signature when the subs were ordered and when I asked about signatures, I was told by UPS, no signature was required.

(I like whom we purchased our subs from and I have no quibble with UPS, FED Ex or the Postal Service)
post #129 of 298
Being following this thread and I feel sorry for the OP. We had a similar fiasco in dealing with an apparent shipping company. They misplaced one section of our sectional sofa we had bough on line. The company in question started a immediate trace with the carrier and the sofa was located several days later at another customers home miles away. I am not suggesting Svs do the same but the company in question send out the replacement unit prior to them even locating the lost portion.

Anyhow...I've had several things shipped to me which included subs and speakers and I always put in place the appropriate precautions with a neighbor just in case I'm not home. I don't live on a busy street so this point could be moot...but I can't see somebody driving around in their Suv, pick-up truck or van and seeing my sub or subwoofer(nearly weighing ~100lbs apiece) sitting on my driveway just pulling up, loading up & driving away with them. I think the whole problem in all this.... starts and ends with the courier company and I'd start with the driver.
post #130 of 298
Quote:
I think you would simply say batting a thousand, or 1000, which would actually be 1.000
That's it - no more baseball metaphors for me! frown.gif

I'm not a sports guy, so I really shouldn't have used one in the first place. smile.gif
post #131 of 298
Do Fedex GPS track their trucks? Would it be possible to request a track for the time/day on the signature form?
post #132 of 298
Maybe it's not even real, or we're getting part of the story....hard to know without evidence....
post #133 of 298
Quote:
Originally Posted by Snowmanick View Post

Funny thing is the OP just seems to have a string of odd comments. He didn't bother to check his tracking info for a week. He paid too much for the duals. A signature was provided but he doesn't know by whom. The police won't take a report for what he says are stollen goods. SVS has the wrong telephone number for him. SVS has the temerity to ask for names and numbers of who he spoke with to try to verify any part of his story.

If he is being honest he is both very unlucky and very cavalier with his money while only blaming one party because they asked for an indirect signature only (I have no idea if other mfg's / ID's ask for direct only but the only time I remember needing to show identification for a shipment was for a wine club due to liquor laws). If SVS doesn't insure and a package is damaged, they'll eat the loss. But if a package is insured or not through the carrier makes no difference if the carrier shows it as delivered and the recipient has nothing to show it wasn't, hence why the police report is necessary.

As for the chargeback, speaking as someone who used to manage fraud claims and chargebacks for one of the largest banks in the world, good luck without a police report. The shipper and seller have evidence of products being sent and delivered, the OP has nothing. That all changes with a police report. Nothing changes with posting on AVS except spleen venting and trying to smear a companies reputation or exert undue pressure on them.

 

Yes, the story is very odd in many respects.  If true, he is very unlucky, and he is also not dealing with the matter properly.

 

If the story is true, he is making a very strong case for SVS being a very good company to deal with.  They are, according to him, trying to find out what happened, even though he objects to helping them out when they ask for the names of people he has spoken with about it (e.g., the name of the police officer who allegedly refused to let him fill out a police report).  It is really a very strange thing to object to SVS investigating the matter thoroughly.

post #134 of 298
Quote:
Originally Posted by MemX View Post

Do Fedex GPS track their trucks? Would it be possible to request a track for the time/day on the signature form?

Yes they do according to this

http://www.trackyourtruck.com/systems/bus-and-truck-tracking/trucks-that-use-gps-tracking


Nashou
post #135 of 298
Quote:
Originally Posted by Jack D Ripper View Post

Yes, the story is very odd in many respects.  If true, he is very unlucky, and he is also not dealing with the matter properly.

Agreed.

And waiting two weeks after a product of this expense has been ordered to check for tracking is just irresponsible. No other way to look at it.
post #136 of 298
Quote:
Originally Posted by nashou66 View Post

Yes they do according to this

http://www.trackyourtruck.com/systems/bus-and-truck-tracking/trucks-that-use-gps-tracking


Nashou

This is useless at least where I'm located. We track shipments almost daily for work with FedEx and at best we're able to find out when a package is out for delivery that's about it. Even when we are trying to track air shipments they can't guarantee delivery times or where the truck is at in his route. They probably could GPS track the trucks but they don't give out that info to customers. For the record the company I work for does thousands and thousands of dollars worth of business with FedEx, UPS, Purolator and DHL/Loomis.

It's also scary how poorly shipments even ones clearly labelled as fragile are treated too!
post #137 of 298
I find there are only two at fault here.

FedEx if the driver stole the shipment or delivered to the wrong address. If they delivered to the correct address, I don't believe they would accept the signature from some guy off the street. They would have knocked on the door and had whomever answered sign. This brings me to the OP.

The OP, whose story seems to be pure fiction to me. He can't just plead ignorance to on line purchasing and delivery terms and conditions. In most cases, the company (especially if the shipping is paid by them) is going to ship as FOB origin and the carrier is going to be responsible for damage or lost packages. Next, why wouldn't you follow the tracking for an expensive package you're expecting so you know when to expect delivery. Then, have someone you trust available to receive the shipment. After all, this was not a couple of cheap USB cables or Sheri's Berries. Third, if the subs were taken by an unauthorized receiver at the OP's home (which I doubt FedEx would deliver to "a guy on the street") or were taken by the driver, that is theft and a police report would be filed. If they were delivered to the wrong address, the recipient is in violation of "Unlawful Enrichment" laws and a police report would be filed. This guy's whole story is full of holes and I believe he is just playing a scam on all of us to get a free pair of subs. He must figure by telling this "Sad Tale" here would put pressure on SVS. I think we have a con artist wanna-be here.
post #138 of 298
Quote:
Originally Posted by cel4145 View Post

Agreed.

And waiting two weeks after a product of this expense has been ordered to check for tracking is just irresponsible. No other way to look at it.

Quote:
Originally Posted by ransac View Post

I find there are only two at fault here.

FedEx if the driver stole the shipment or delivered to the wrong address. If they delivered to the correct address, I don't believe they would accept the signature from some guy off the street. They would have knocked on the door and had whomever answered sign. This brings me to the OP.

The OP, whose story seems to be pure fiction to me. He can't just plead ignorance to on line purchasing and delivery terms and conditions. In most cases, the company (especially if the shipping is paid by them) is going to ship as FOB origin and the carrier is going to be responsible for damage or lost packages. Next, why wouldn't you follow the tracking for an expensive package you're expecting so you know when to expect delivery. Then, have someone you trust available to receive the shipment. After all, this was not a couple of cheap USB cables or Sheri's Berries. Third, if the subs were taken by an unauthorized receiver at the OP's home (which I doubt FedEx would deliver to "a guy on the street") or were taken by the driver, that is theft and a police report would be filed. If they were delivered to the wrong address, the recipient is in violation of "Unlawful Enrichment" laws and a police report would be filed. This guy's whole story is full of holes and I believe he is just playing a scam on all of us to get a free pair of subs. He must figure by telling this "Sad Tale" here would put pressure on SVS. I think we have a con artist wanna-be here.

These two quotes are in my opinion pretty much spot on concerning this situation.
Well said gentlemen.
post #139 of 298
Also, in the case of the classic battle of the signed receipt, and insurance claim could be filed by the OP..which means he had to go to the police station to explain that he is filing a police report so he can file an insurance claim.

Also, note on the svs website that all deliveries require a signature...something the OP should have checked on when placing a 2000+ order for home delivery.
post #140 of 298
Quote:
Originally Posted by ransac View Post

I think we have a con artist wanna-be here.

This entire story seems pretty bizarre, but if he's a con artist, who is he trying to con? Pretty sure SVS knows who bought what from them, so it's unlikely they'll ship anyone a free pair of subs based on a made up sob story. I suppose you could be implying that he did place an order for 2 subs, but now he's trying to get 4 for the price of 2.

The thing that strikes me most, as pointed out by someone else, is that the OP isn't even aware of how much a pair of these subwoofers should cost. It's $2999 for a pair, not $3200. If you're smart enough to find this forum, you're probably smart enough to find the dual sub discount on the SVS site.

If this is a true story, then I genuinely feel bad for the guy. If this story is pure fiction, I'm not sure why he'd even go to the trouble of it.
post #141 of 298
The fact that he hasn't been back yet also raises some questions.

Maybe he's new to the internet? First time he buys something online, first time he posts on a forum....

Something seems odd for sure.
post #142 of 298
I'd add...ask SVS for serial numbers. Pass them along to the Police as well.
I like (strange coincidence) that SVS has an add for the 13 on the same page...what luck.
post #143 of 298
Quote:
Originally Posted by baloo_btru View Post

The fact that he hasn't been back yet also raises some questions.

Maybe he's new to the internet? First time he buys something online, first time he posts on a forum....

Something seems odd for sure.


Not really...he has taken it on the chin from most of you. If this entire thread is a fabrication.... I am sure somebody from Svs would have jumped in here and called him out or reported him. Call me gullible but there must be some truth to what might of actually happened....I hope he reports back but if he continues to remain dormant on the subject well you're right, it raises question on his creditability.
post #144 of 298
Yeah I feel bad because it could be true and he could just be poor at communication.

I'm a firm believer in occam's razor though so let's remove all assumptions and look for the simplest explanation - as I mentioned earlier, the two most likely explanations would be that a FedEx person stole it, or op received the gear.

I'd love to hear more facts, and I understand a lot of people don't get online all the time so we will probably hear back from him eventually.
post #145 of 298
You mean we got "Rickrolled?" eek.gif

...tongue.gif
post #146 of 298
Quote:
Originally Posted by BeeMan458 View Post

You mean we got "Rickrolled?" eek.gif

...tongue.gif
lol, if only I can give you a million thumbs up. I've been rickrolled before a few times.
post #147 of 298
Quote:
Originally Posted by Billy p View Post

Being following this thread and I feel sorry for the OP. We had a similar fiasco in dealing with an apparent shipping company. They misplaced one section of our sectional sofa we had bough on line. The company in question started a immediate trace with the carrier and the sofa was located several days later at another customers home miles away. I am not suggesting Svs do the same but the company in question send out the replacement unit prior to them even locating the lost portion.

Nothing is misplaced, though, Fedex has a delivery confirmation with a signature. As far as they can confirm, there is no problem, this will continue until the OP files a police report.
post #148 of 298
Just talked to a customer of mine who works for Fed EX and said the scribbled signature was most likely the driver's. He said he has fired numerous drivers and wear house people for doing this. He said Either the driver did want to have those big boxes to deliver again and just left them and some one stole them. Or He stole them or delivered them to someone else's house who most likely was also a Fed Ex employee. The wear house guys give them cash to do it .

So looks like Some one at Fed Ex may loose their job soon.


Athanasios
post #149 of 298
Quote:
Originally Posted by ermghoti View Post

Nothing is misplaced, though, Fedex has a delivery confirmation with a signature. As far as they can confirm, there is no problem, this will continue until the OP files a police report.

I stated earlier in a story I had with FedEx that they used the exact same excuse and they were correct it was delivered with a signature but too the wrong address! And they never even realized that because of a driver error. They were trying to tell us someone by a name that didn't work for us had signed for it. Took us a couple days explaining to them that no one by that name worked at our company!

I can't STAND Fedex.
post #150 of 298
I would have liked to see the op to come back with some update or other as to what steps he is taking. Of late, only other guys are posting here. That goes for me too!
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