Originally Posted by cbcdesign
Another problem with couriers is that sometimes they get approached by people outside a house or building, ask if that person is the resident or an employee, take their word for it accepting a scrawl on an electronic pad, then hand them the goods. What they should do is knock on the door of course but they are so busy doing over a hundred drops a day that anything that saves them time they welcome. Its so easy for goods to be stolen this way and the courier will claim they delivered to the correct address, technically they did but not to the actual addressee!
I believe many delivery companies require quotas to be met, and so a driver who fails to make enough deliveries will lose his job. So drivers typically have to be in a hurry, and as the trite old saying goes, haste makes waste. It all has to do with people wanting the cheapest delivery possible, and with companies wanting to maximize profits, so this is the natural result. To have a more careful delivery, the cost of delivery will go up, which either eats into profits or increases costs to customers or both.
Many years ago, I worked as a temporary worker for a shipping company in one of their warehouses, loading trucks. Speed was essential, and anyone who was slow would not be kept on. And, of course, that means that the likelihood of error would be increased over a more careful pace. Frankly, it is not a business I would want to be involved in, and am glad I just was a temp worker for a few weeks, as it was unpleasant to be under constant pressure to be fast. I also would not like owning such a business, as the pressures to keep costs down to enable competitive pricing are very high.
I think many people select the cheapest shipping method they can find. And as with many other things, cheapest is not the same as best. I suspect that most people who complain about problems with deliveries would be unwilling to pay extra to have fewer problems, no matter what they might claim online. There is a reason why delivery companies try to be do things as cheaply as possible, and it has to do with what people are willing to pay, not what they claim online.