Well you couldn't prove it by me. On second thought, I guess I really can't say that because I've heard absolutely nothing from them. I emailed them TEN days ago about a damaged Studio 20v5 that after opening I noticed it was damaged. I then checked the corresponding carton and saw the dent. It doesn't effect the performance at all but for the price paid it should be perfect. I know email is probably one of the worst ways to communicate with a company if you want a response but why should I pay for an out of country call for one of their just purchased products. I've always thought it was funny that a company that size wouldn't have a toll-free number. I'm sure it cuts the number of inquiries about problems or concerns about their products way down. Now here is a good example of excellent customer service. We have a large Koi pond and was having some issues and was hoping the manufacturer of the filter system we use could give us some advice. I emailed them first and after 48 hours received a response. After emailing back and forth a few days he wanted MY number to talk in person. I sent my number and explained that I would understand if he didn't want to pay to call me in the United States from England. Ten minutes after I sent him my number the phone rang. Now THAT'S customer service.
post #1 of 42
1/20/14 at 11:57am