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setup summary has the wrong numbers-can't connect

post #1 of 4
Thread Starter 

After weeks of not being able to connect, I'm hoping someone can help me with my ss 2000. The setup summary shows the right phone and zip information. The dialing prefix is set at *70. The replay service number says 419784 which is my phone prefix, and the dialing method always says 1-197- or none. I'm guessing that's why I can't connect. I've tried slowing down my speed,clearing my channel guide, hard reset, forcing a connect...nothing. My clock says 1999. We've had a lot of ice/wind. I called twc. They replaced my cable, but said my phone line is fine. Somebody Please HELP!! Thank you.

post #2 of 4
Hey Kelly,

Have you tried to connect to get new numbers from the 800 number? I think that might set you clock and that might help. If you have unlimited long distance, you might try to get numbers from the 212 area code. The primary number is working for me with regular pots service. A lot of people have trouble with voip servive (TWC).

Good luck.

Don H.
post #3 of 4
Thread Starter 

how do you enter an 800 number?  thanks.

post #4 of 4
Quote:
Originally Posted by kellylee View Post

how do you enter an 800 number?  thanks.

You don't. The "800" number is the number your RTV dials when you change the area code + prefix you are dialing from. It connects to a server that hands out local numbers for you to use based on the area code and prefix.

There are other things you can do, and I think your SS can do them, is if you know of a number that works, you can enter the whole thing as a dialing prefix...

I believe you are better off locating a 40xx or 50xx RTV that can connect via ethernet. Even if you find a number that works, with fiber replacing copper every day, you may find yourself in the same boat a month or two down the road. As someone else posted, you never know how your call is being routed.


Cheers!
-Doug
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