or Connect
AVS › AVS Forum › HDTV › HDTV Technical › Information regarding Samsung TS-160 issues.
New Posts  All Forums:Forum Nav:

Information regarding Samsung TS-160 issues. - Page 2  

post #31 of 2402
After using the Sammy for almost a week, Im beginning to like it more and more. The red push is disagreeable, yes, but dropping the color setting on my TV just two notches seems to make everything more bearable. All the other colors are still vivid in HD, and even SD, without the red being overpowering. The red artifacting seems to have disappeared mostly, Im attributing this to the color being turned down on the set. Since it didnt adversely affect anything else in the image, Im not too worried about turning down the color a little bit.
As for the other issues, I call them minor because they dont affect the workings of the box, but thats only because I havent experienced them :) The channel bug seems to be non-existent on mine so far, and the insert access card error has popped up twice but Im still not sure thats not a D* issue.
All in all, I like the box....PQ is equivalent to my E86 in HD, better than the E86 in SD, and the box itself runs cooler and faster than the E86. Well worth the extra 100 bux. The alternative would be the Zenith/Sony, which at 200 bux more than the E86 REALLY woulda gotten me thinking about keeping the E86. If Samsung fixes these issues, this would be the best price vs. performance STB.

-Chris
post #32 of 2402
Thread Starter 
DLB: I will add your issue concerning 1.5 inch shift

turls: Thank you for your thoughtful comments!

Robert Deckman: Did you read turls comments?

Ken H: Not to be less than professional but I can't think of a better way of putting it right now....if it walks like a duck, talks like a duck, by gawd it must be a duck. But your technically right. I apologize for sharing something I did not have proof of. I just thought it was common knowledge.

I wish this wasn't Columbus Day. Have to wait until tomorrow to take these issues up. But I must admit I have a really good feeling about how they will work with me on this.

Hang in there gang!!
post #33 of 2402
Rees -- Thanks for taking up the cause with Samsung engineer. I'm willing to wait through my 30-day return period for resolution to some of these issues, but I don't think a software fix can resolve my biggest complaint with the SIR TS 160 which is the lack of progressive stretch and inability to use your TV's own stretch modes when comming out of DVI or component jacks. If this can be fixed over the air, I'd love to know???

Another problem I noticed is a pause before audio locks in when changing channels to a HD station. Also, I was getting some momentary, but complete audio dropouts on HD Net.
post #34 of 2402
s2silber:

Although I am probably reading your post too literally, it appears you are confused about the TS160. Certainly, the lack of progressive stretch is a shortcoming of the SIR-TS160. However, "[The] inability to use your TV's own stretch modes when coming out of DVI or component jacks [on the TS160]" is a shortcoming of your television.
post #35 of 2402
yes, I read everyone's comments. Seems to me that I will be able to buy the Samsung box any time. I just hate to be a beta tester for them.

And yes, I feel that having to turn the color down each time I switch to the Samsung box is a BIG DEAL. Every one of my other inputs (DirecTivo, DVD, SVHS, Laser, etc.) manage to have their outputs correctly set and respond very well to the calibration of the monitor. The Samsung produces a darker, more red-enhanced picture.

So if and when all of the problems are ironed out (and I'll find out because it will surely be posted in this forum!), then maybe I'll try the Samsung again.
post #36 of 2402
Im assuming your TV doesnt have separate settings for each input?
post #37 of 2402
WIth the lengthy list of complaints with the 160 being posted I think people's expectations of Samsung fixing them on the current box are probably unrealistic. To the Samsung engineers they'll probably perceive the list as being a list of items to consider for their NEXT generation box and may fix a few of the easier ones with the current box. That's my two cents from what I've seen in the past.
post #38 of 2402
Rees, I would be interested in you asking your contact, what type of testing they did before shipping? For how long it took, this sure seems like a lot of issues from a big company to have on their new hot product.

Dave
post #39 of 2402
Thread Starter 
Well folks!

Fix #1 is here already.

I got an email from a contact at Tivo and they indicated to me that the codes for controlling the TS-160 from the Tivo were implemented already. This came from my contact who had previously had mentioned to me that the insertion of updated codes might take 2 months. This was just emailed to me a half hour ago. I went to my Tivo and lo and behold the new codes were already there. I tried it and bam - -> IT WORKED!

the recommended code for the Samsung TS-160 receiver is 10062 in the Tivo recorder setup menu.

Stay tuned.
post #40 of 2402
Does the TIVO turn the 160 on and off? Where are the recording times scheduled - I am assuming on the TIVO.

Paul.
post #41 of 2402
Thread Starter 
Paul:

The TIVO does NOT turn the 160 on and off. It merely selects the channel it needs to record the program the Tivo is programmed to record.
post #42 of 2402
Quote:
Originally posted by ReesR
Yes it does. I will try it here too.

Please try this one too:

Place 160 in OTA mode. Select channel 367 by typing it in from the keyboard. See if it locks up for you.
ReesR

I will give this a try when I get home from work.
post #43 of 2402
Quote:
Originally posted by ReesR
I got an email from a contact at Tivo and they indicated to me that the codes for controlling the TS-160 from the Tivo were implemented already. This came from my contact who had previously had mentioned to me that the insertion of updated codes might take 2 months. This was just emailed to me a half hour ago. I went to my Tivo and lo and behold the new codes were already there. I tried it and bam - -> IT WORKED!

the recommended code for the Samsung TS-160 receiver is 10062 in the Tivo recorder setup menu.
Most excellent news!

I take it the TiVo still does not support channels with dashes in the channel number, for example something like "5-3" for the HD version local CBS OTA.
post #44 of 2402
Quote:
Originally posted by ReesR
Yes it does. I will try it here too.

Please try this one too:

Place 160 in OTA mode. Select channel 367 by typing it in from the keyboard. See if it locks up for you.

Rees

Well I tried what you said and worked fine. But I can't get it to fail today going to a OTA by the key pad. In the past that has failed every time. One more note, I left the box powered on for about 24 hours without turning it off. Not sure if that had anything to do with it. Maybe it needs to burn in.

I'll keep trying to make it fail again and let you know.
post #45 of 2402
Thread Starter 
DLiquid:

Correct. The TIVO still only controls "integer" numbers. So, no 5-1 for the TS-160 currently.

I was caught up in the other issues that I hadn't actually "gotten" that idea. I will pose it to my TIVO contact and see what he says. Thanks. Again, nothing ventured nothing gained. Hmmm......is this becoming a TIVO thread?

Back to the TS-160 please. (ok, ok I know I was the one who changed it)

:) Regards :)

Rees
post #46 of 2402
Thread Starter 
D* 367 is working for me today too. Hmmmm...

Keep your observations coming gang.

Rees
post #47 of 2402
Thread Starter 
Quote:
Originally posted by DLiquid
Most excellent news!

I take it the TiVo still does not support channels with dashes in the channel number, for example something like "5-3" for the HD version local CBS OTA.
Here is the reply I got from Tivo:

"im sure its possible however the language required would be on a receiver by receiver basis. I will check into it for you though."

My guess is the differences would include some receivers using the dash symbol (ie 5-1) and other receivers using periods (ie 5.1). My Sony receiver uses the period and the Samsung uses the dash. So I am assuming that the Sony HD-200 uses the period as well while the Samsung uses the dash.

:) Stay tuned :)
post #48 of 2402
D* 367 works fine for me, BTW...........I know its also worked before today, so I guess I dont have that issue.

-Chris
post #49 of 2402
I turned off the box for 2 hrs when I went to the gym. Came home turned it back on and it's still working fine. I decided to check to see if the software was changed, but was still at ver. 1.0.04. I can't explain it but it seems to be work fine right now. Was it that I left it on for 24 hours and the components burnt in?

I have a Sony HD-200 on order and it should be in Tuesday. I was going to make a switch, but maybe I'll just bring the Sony home and compare the 2 STB's side by side.
post #50 of 2402
Could be :)

When I talked to Samsung they gave me a nice answer of "It could be your provider adjusting their signals for the new boxes." I didnt buy it at the time, nor do I now, but hey.......I guess ya never know.

-Chris
post #51 of 2402
Thread Starter 
This is but a quick update. Further info to come. Spoke with my contact at Samsung for a few minutes already this morning. I caught him at home.

He indicated the following (which will be detailed further after he gets to work):

They have already fixed "in-house" the chroma or red-push problem. Also he asked me whether or not I would do a favor for them and allow an engineer to visit me so they can diagnose the box freezing up problem. They are not able to reproduce that problem. I, of course, said yes.

And for those just reading the end of this thread, you should be advised that the Tivo codes for the TS-160 have already been implemented for the TIVO. See earlier posts for related info on specific code numbers etc.

I will provide further info as I get it. But it really is looking good.

:) Regards :)
post #52 of 2402
What does an "in-house" fix mean and how will we know if and when the problem's been fixed? Also, I'm not sure if anyone else has remarked on an audio drop-out when changing to Dolby Digital audio. Takes about five seconds to set the audio when changing channels. Finally, I can't imagine that the aspect ratio limitation (no wide zoom) or the pesky problem of having resolution switches on the back is something they can fix "over the air." But, who knows?
post #53 of 2402
Rees, so you are saying they verified that there is a "red push" problem. Is the fix as simple as a sotware download???

Great work, Rees!!!!
post #54 of 2402
Thread Starter 
s2silber: "In-house" means in their labs. They worked this weekend to solve this problem.


Steve:

Yes, they have verified the "Red Push" problem. And yes, the problem is fixable via Directv download.

BUT!!

Here is where we will need more patience. Why? Simply because it will take time to run this by the policies of Directv. Directv simply won't take code and distributed it. They must, because of the many variables involved with a digital system, which Directv has, must guarantee that no problems would be introduced which would hurt the Directv system. Hence, we must be patient. It could take a few weeks past the point the freeze problem is solved to approve the distribution of this type of software by Directv. But in the scheme of things I still think this is quick.

Everyone:

I just spoke again with my contact at Samsung. He is committed to solve these issues. Just so you understand the level of commitment they are expending on this, this Senior Level Manager is sending out an engineer from Korea this week. Because they can not reproduce the problem in their labs this engineer will be my guest. I can reproduce this at will. And because others from other various locations in North America have indicated they have the exact same problem, Samsung is pulling out all the stops to bring this to the earliest resolution. As noted here in the avsforum, some do not have this problem while some do. That is precisely why this is such a difficult problem to diagnose.

I am extremely happy and impressed with their level of committment. I am not so sure we would get this level of support from other manufacturers. Let us be just as professional in our support of them and continue to be patient.

With regard to the warranty and the 30 day limitation of returns etc. I have asked my contact to talk to his counterpart, Senior Manager of marketing for Samsung USA. He agreed and will get back to me on this very soon. (days maybe sooner) I am in the same boat as everyone else but I must confess, I have already decided to keep this unit. But I realize that everyone here is relying on what I am telling you. $600 is no small piece of change. Therefore, that is why I asked him to make this call so all of us know where we stand with Samsung USA. It's obviously a fair question but I hope you are beginning to see the level of support they are throwing at this. I will inform everyone here of what I hear as soon as I hear it.

Finally:

Please keep your comments coming. These continue to be very useful. Any other issues you notice please detail them.

My hope here is that I have successfully communicated the intent of Samsung's support. We are one bunch of lucky people here on the avsforum to see a little into the thought process of a respected manufacturer. I feel privledged to be that conduit.

:) Regards :)
post #55 of 2402
Quote:
Originally posted by ReesR
Steve:

Yes, they have verified the "Red Push" problem. And yes, the problem is fixable via Directv download. :) Regards :)
And here I thought maybe I was crazy and just seeing red. Thanks to Rees, I know I'm sane!!! Thanks again, Rees.

And of course it will take time for Samsung to do a download to correct the red push, and perhaps other upgrades as well. This is understandable. The fact that Samsung is so interested is wonderful. And if you can get me your contact's e-mail, so I can e-mail inviting Samsung as my Special Guest at the AVS Special Guests forum, that would be great!!! Thanks so much.
post #56 of 2402
Quote:
Originally posted by ReesR
Steve:

Yes, they have verified the "Red Push" problem. And yes, the problem is fixable via Directv download. :) Regards :)
And here I thought maybe I was crazy and just seeing red. Thanks to Rees, I know I'm sane!!! Thanks again, Rees.

And of course it will take time for Samsung to do a download to correct the red push, and perhaps other upgrades as well. This is understandable. The fact that Samsung is so interested is wonderful. And if you can get me your contact's e-mail, so I can e-mail inviting Samsung as my Special Guest at the AVS Special Guests forum, that would be great!!! Thanks so much.
post #57 of 2402
There is one more significant problem I've not seen mentioned. The RGB output doesn't work with my Pioneer Elite 610. I've not seen anyone contradict me on this yet. If it's my set then I have my answer. But my DTC100 worked well through the RGB. It appears to be a frequency problem as you can slightly see elements of the picture drastically skewed. For example I can tell the info legend comes through but I can only tell from it's color and approx. size. (it's that skewed) The pioneer uses 33k frequency for 1080i and states that on the screen display. Now I know that the typical third party manufacturer can't guarantee compatibility with all TV sets but I'm curious what they say about it. A good percentage of
forum folks probably use Pioneer Elite sets.
post #58 of 2402
Thread Starter 
Steve:

My contact and I are only communicating via telephone. Nothing via email. He did indicate that Samsungs policy is for engineering to not participate in public venues. I can actually understand this. My suggestion would be for you to contact Samsung and ask someone from sales or marketing to participate in the forum. That could also be a real win-win.

Eric:

It would be good to have confirmation of the same problem from a few people. You also might view the thread started by Steve to review whether there were others who reported the same thing.

Everyone:

It looks like the engineer will be here on Friday with possible continuation over the weekend. Hmmmm... what do people like to eat from Korea? (grin) HELP!

:) Regards :)
post #59 of 2402
Well I did not want to wait for fixes that may or may not come. $600 is a lot of money and it should have been tested better with consumers first.

Anyway I exchanged my TS160 for the Sony HD200 today. I didn't want to spend the extra money but I think it's worth it. The color control on the Sony blows away the TS160 and the picture is much sharper especially on none HD broadcasts.

The remote is real nice also, it will control a lot more than the Sammy. Even my AVR volume. Granted you have to open the flip top, but I don't have to fumble through remotes.

I still need to learn what this STB will and will not do, but so far I'm much happier then I was with the TS160. I've only played around with it for about 45 minutes.

I hope everthing works out for those who hang in there with the TS160.

My TV is a Pioneer Elite 510, now with a Sony SAT-HD200 STB.
post #60 of 2402
Rees: I think Kim Chi is a favorite... a pungent mixture of fermented vegetables...

Thanks for taking on the chore of "debugging" the TS160 - I'm not having any "problems" except the picture shift (1.5" to the right w/ DVI input) but it's great to see Samsung being responsive to the various things happening to others. I'm sure it will all be worked out with a software download through Directv... RCA DTC100 owners are aware of what can be done via software - it was improved considerably with 2 -3 upgrades that were sent down in the middle of the night. They fixed remote control issues(like toggling HDTV), timing issues (VGA to Component transcoders), improved menus -- you name it!

I've got one thought on why it takes longer for dolby digital audio to come on -- because the channel tuner is so fast! -- I didn't notice the time lag as much with the DTC100 because it was slower in tuning the channel -- so video and audio came on about the same time.

Keep up the good work and keep us informed...

Tell Samsung I'm sticking with them - I think it's a great product.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: HDTV Technical
This thread is locked  
AVS › AVS Forum › HDTV › HDTV Technical › Information regarding Samsung TS-160 issues.