Is there a link to this magazine site and the review?
That's one of the only magazine I don't subsribe too...
Is it worth the subscription?
I was following your delivery problems.
|As you might know I received my 65swx20b last Saturday. The TV had to be split to be taken down a short flight of stairs. The delivery guys were very nice but not what you would call the brightest. I had to split the TV because they couldn't figure it out and then I had to stop them twice from tearing wallpaper or hitting a wall.
The end result was the bezel around the glass got scratched and (no fault of the delivery) the cloth speaker cover is very messy and needs to be replaced. I called for service and was refused. They told me to call the store and get a new TV sent out. I called and told them the TV works fine and I'd rather just have the items replaced but they refused and are sending a new one out next Friday.
Now I need to take off the front door and move all the furniture again.I like customer service but this seems rather extreme don't you think?
If your called the store MGR and explained the situtation to him, I am sure he would call the service center, have them stop by and take care of it.
CC policy is to swap in the first 30 days (return policy) and then service after. They are great about swapping sets after 30 days in the event that it makes sense. (like if parts are six weeks away, or they can't fix it in a reasonable time frame ect...) But, they somtimes take things too far. The customer service person only does what operation procedure calls for, but by no way is the system locked. They will attempt to bend over backwards for you if needed.
Why don't you remove the parts you need like the bezel and the speaker grill and swap them with the parts on the new set. Do it in the driveway, and you don't have to split the tv, or move any furniture either.
If your happy with the quality of the set you have (focus, geometry, greyscale ect..) it's a safe bet to keep it. Your problems are cosmetic and can be fixed if needed, which I would think is easier.
You seem handy and capable to do it yourself, or call and have a service tech do it.
Good luck - MIKE