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post #4861 of 5516
Quote:
Originally Posted by WillyJ View Post

As a follow-up to my post on 5/10, I was promised 5/17 rollout date for WoM by a technician that came to my home and of course that date has come and gone with no WoM - Boy am I surprised that didn't happen

However, today the DVR box was frozen and I had to do a hard reboot. When it rebooted it showed a message about XFINITY. I went to the message and all it said was welcome to XFINITY. No more details or anything. I checked to see if I had any new channels but found none. Same old, same old. Maybe it is just a coincidence but I hoping something is afoot.

Coincidence. XFINITY is a corporate identity change, nothing more.
post #4862 of 5516
Quote:
Originally Posted by WillyJ View Post

As a follow-up to my post on 5/10, I was promised 5/17 rollout date for WoM by a technician that came to my home and of course that date has come and gone with no WoM - Boy am I surprised that didn't happen

I am also in 30092 and was told June 4th recently. We still have analog channels and no new HD channels as of this morning. I'm skeptical of the date since most dates given have been for Tuesdays (the 4th is a Friday).
post #4863 of 5516
BMSGA, My parents' date was April 24th, a Saturday. So I don't think the day matters. Lately they have been rolling things out on time. By on time I mean the analogs go away. Mine went away on the 18th, and I'm still waiting for the HDs to show up. It used to take a week or more, but I've heard the time is shortening to more like a day or two. Guess we'll see.
post #4864 of 5516
Quote:
Originally Posted by BMSGA View Post

For those in the Norcross area who are still waiting on the migration, a CSR recently told me that our date is tentatively set for June 4. No promises of course - our original date was supposed to be October 15. I don't know if this date is for the whole West Gwinnett area or just our little corner of 30092 (region G1 for those familiar with the map).

Quote:
Originally Posted by WillyJ View Post

As a follow-up to my post on 5/10, I was promised 5/17 rollout date for WoM by a technician that came to my home and of course that date has come and gone with no WoM - Boy am I surprised that didn't happen

However, today the DVR box was frozen and I had to do a hard reboot. When it rebooted it showed a message about XFINITY. I went to the message and all it said was welcome to XFINITY. No more details or anything. I checked to see if I had any new channels but found none. Same old, same old. Maybe it is just a coincidence but I am hoping something is afoot.

Well, BMSGA was told June 4th, which I find a little odd as it seems all the other moves were 15th-ish. I got the XFINITY thing too, but that's nothing more than marketing
post #4865 of 5516
It's best to go by the date they give you in a letter, mailed to you. I was repeatedly told April when I called. But the letter I received in mid-April said May 18th and it was spot on for the analogs going dark. Like I said, my parents had a date of April 24th which was valid, and my friend April 27th which was valid, both via mailed letters.
post #4866 of 5516
Quote:
Originally Posted by Joejeep View Post

It's best to go by the date they give you in a letter, mailed to you. I was repeatedly told April when I called. But the letter I received in mid-April said May 18th and it was spot on for the analogs going dark. Like I said, my parents had a date of April 24th which was valid, and my friend April 27th which was valid, both via mailed letters.

Ditto that.
post #4867 of 5516
Looks like WOM is active in my area (Buckhead, 30319). Haven't had anything but local HD's since installation last Thursday and now I have everything. Though there are blinking arrows on the bottom left corner on the DCX 3400 screen that won't go away. Box has been on for over 2 hours now, so it seems if it were downloading, it'd be done by now. Also don't have OnDemand right now (error 4). Maybe everything will be right in the morning...I have a tech appointment tomorrow, hopefully won't need him.
post #4868 of 5516
Quote:
Originally Posted by Joejeep View Post

I noticed a glitch during Lost, which surprised me because I'm not used to it on the networks. I assumed it happened in my area because they are working on adding the HD channels for WOM (analogs just went dark on the 18th). If you are not currently being transitioned to the WOM as well, then I'd assume it was an area wide problem.

Starting in the past week or so I've noticed random glitches and picture breakups across most of the channels, and we've been on the WOM since late Jan. I don't think it's a signal level issue as my Tivo reports the SNR at 36/37 with no uncorrectable errors, but you never know for sure. I've seen it on my Myth box too so I don't think it's a Tivo issue. I wonder if this has something to do with the out of control satellite that may be interfering with one used by the cable systems.
I'm in the S. Cobb area off of the Vinings headend.
post #4869 of 5516
Quote:
Originally Posted by slowbiscuit View Post

Starting in the past week or so I've noticed random glitches and picture breakups across most of the channels, and we've been on the WOM since late Jan. I don't think it's a signal level issue as my Tivo reports the SNR at 36/37 with no uncorrectable errors, but you never know for sure. I've seen it on my Myth box too so I don't think it's a Tivo issue. I wonder if this has something to do with the out of control satellite that may be interfering with one used by the cable systems.
I'm in the S. Cobb area off of the Vinings headend.

Slow, I live in an apartment on S Cobb about a mile outside I-285, so I would presume that, I too, am on the Vinnings headend. I've got the older silver HD DVR (this hard drive is so small it should be a crime) & I have not noticed any picture glitches per se, but the box itself has been slow. I just moved at the beginning of March & came from 6 + years as a D* customer. What I noticed immediately, is that this Comcast box, until about 3 days ago, was much more responsive than my old D* boxes.

It used to be that as fast as I could hit the buttons, the box would respond, but now, especially on rewinding, I have to wait a second or two. This just started a few days ago. I don't know if this is related to the WOM (or even if I have the WOM) but I thought i would share it anyway.
post #4870 of 5516
Ok, so the analogs went bye bye Tuesday, and still no new HD channels. Does it normally take this long for the new HDs to appear? I thought they were showing up a day or two after lately.
post #4871 of 5516
Quote:
Originally Posted by Joejeep View Post

Ok, so the analogs went bye bye Tuesday, and still no new HD channels. Does it normally take this long for the new HDs to appear? I thought they were showing up a day or two after lately.

Maybe call Comcast and have them hit the box? But not too hard.
post #4872 of 5516
Just tried that. No luck. Maybe they haven't gone live in the area just yet.
post #4873 of 5516
Quote:
Originally Posted by Joejeep View Post

Ok, so the analogs went bye bye Tuesday, and still no new HD channels. Does it normally take this long for the new HDs to appear? I thought they were showing up a day or two after lately.



For my area and others the schedule was analogs disappeared on Tuesday and the HD channels showed up one week later. That was the well-established pattern.

More recently, yes, they showed up a couple days later instead of making you wait the week.
post #4874 of 5516
Quote:
Originally Posted by ChazzMatt View Post

For my area and others the schedule was analogs disappeared on Tuesday and the HD channels showed up one week later. That was the well-established pattern.

More recently, yes, they showed up a couple days later instead of making you wait the week.

My headend (South Cobb) didn't match your "well-established pattern" when WOM was rolled here. Analog died in the AM and the new HD channels were in place by prime-time. But your experience, and the pattern matching it, don't surprise me - getting it all done the same day is decidedly un-Comcast-like in general
post #4875 of 5516
Quote:
Originally Posted by ChazzMatt View Post

For my area and others the schedule was analogs disappeared on Tuesday and the HD channels showed up one week later. That was the well-established pattern.

More recently, yes, they showed up a couple days later instead of making you wait the week.

Quote:
Originally Posted by cjv2 View Post

My headend (South Cobb) didn't match your "well-established pattern" when WOM was rolled here. Analog died in the AM and the new HD channels were in place by prime-time. But your experience, and the pattern matching it, don't surprise me - getting it all done the same day is decidedly un-Comcast-like in general

I think yours was the exception!

However, what I do not understand is why the metro Atlanta upgrade is taking so long. First, we were to be upgraded by end of summer 2009. Then, that changed to by end of 2009. Now we are near halfway 2010.

I have my HD channels -- got them last summer. But I feel bad for the people who do not yet have them. I'm hoping the delay just means Comcast is replacing tons of old equipment with new as they go into each area.

======

In other Comcast news:
http://www.cable360.net/ct/news/ctre...ote_41431.html
Quote:



May 19, 2010

Comcast Shows New Guide, Remote


On Comcast's blog yesterday, Ted Hodgins, senior director/video product development, navigation, said the MSO was deploying a new guide in its Scientific Atlanta/Cisco markets.

"Customers in those SA markets are going to get a new and improved on-screen experience," wrote Hodgins.

New features include a color-coded TV grid, an on-demand menu that loads faster, more detailed program information, an improved search feature and a menu of shortcuts called "Quick Menu."

Other new features include:
  • expanded parental control options;
  • multiple favorites lists;
  • additional channel grids;
  • a message center; and
  • local weather, available anytime, right in the guide.

Comcast spokeswoman Ellen Mellody said the new guide, which was developed in-house, already has been rolled out to 57 percent of Comcast's Motorola markets. Comcast's footprint is about 80-percent Motorola and 20-percent Cisco, she added.

In its Cisco markets, Comcast has been testing the guide with some of its employees, and it will be launched on a rolling basis, market by market, throughout the year; Connecticut will be first, in June.

The Moto guide can be viewed at http://www.comcast.net/newguide/
and the Cisco guide can be viewed at http://www.comcast.net/meetyourguide/.


Xfinity Remote

In related news, at the Cable Show last week in Los Angeles, Comcast CEO Brian Roberts demonstrated a Comcast Labs-developed prototype of a Web-based remote control for IP-enabled devices.

Roberts demonstrated the Xfinity Remote on an iPad. (For video of the demonstration, click here).

The Xfinity Remote enables customers to change channels on their cable boxes right from their iPads and to set their DVRs remotely.

"This liberates us from the cable box and puts it in the power of the consumer," said Roberts in the demonstration.

The application brings PCs, and a variety of tablets and smartphones into an immersive video experience together with the TV, wrote Sam Schwartz, president/converged products at Comcast Cable in a blog posting. "It looks particularly great on the iPad because it takes advantage of the rich, graphical user interface," Schwartz wrote. "We’ve got developers working now to finish and launch this application."

-Linda Hardesty
post #4876 of 5516
F-I-N-A-L-L-Y. The HDs showed up. I don't know if calling and having a signal sent to my DVR did it, or if they just took over two days to show up. I'm thinking it's coincidence since after the signal went through, none of the new HD channels were showing up. But who knows, I have no idea how all that technical stuff works. Waiting 2-3 days after the analogs disappear isn't bad, but after waiting for WELL over a year, I was a bit anxious to get the show on the road!
post #4877 of 5516
Chazz, from what I understand, the staggered roll out had a lot to do with limited resources. Apparently, they have no techs specifically hired or designated to do the upgrades necessary in each area. They simply roll them out when they have techs to spare. When they roll it out in an area, and they get inundated with calls and problems, it slows down the overall rollout. I think they also figured they couldn't handle the volume of calls they'd get from all over the metro area if they rolled it out metro wide at the same time. There was also the issue of a limited number of boxes. To me though, they could have hired a crapload of temps to get this done more swiftly, and in this economy I guarantee you there are plenty of qualified people out of work who would have gladly accepted temp work, which would obviously have been a foot in the door to more permanent jobs. Anyhoo, not the way most of us would have handled it, but what can you do. No Verizon Fios here to jump to, and short of that, I'm not sure there is a better alternative!
post #4878 of 5516
Anybody else's cable TV service down right now? I'm in 30306. Comcast phone line just gives me a busy signal so I'm wondering if there's an outage in my area or even system-wide in Atlanta.
post #4879 of 5516
It's working here in Decatur.
post #4880 of 5516
Quote:
Originally Posted by NYC_Jeff View Post

Anybody else's cable TV service down right now? I'm in 30306. Comcast phone line just gives me a busy signal so I'm wondering if there's an outage in my area or even system-wide in Atlanta.

Turns out it was some kind of neighborhood outage effecting the HD cable channels.
post #4881 of 5516
I live in 30044 and when I got home today I noticed I now have FX, Speed and Fox News in HD now but none of the other channels like Lifetime, Weather Channel, etc. I thought I would get all these new HD channels at once but then again they told me the date would be 6/17/10.
post #4882 of 5516
Quote:
Originally Posted by LordRasta View Post

I live in 30044 and when I got home today I noticed I now have FX, Speed and Fox News in HD now but none of the other channels like Lifetime, Weather Channel, etc. I thought I would get all these new HD channels at once but then again they told me the date would be 6/17/10.

I had the same channels as you tonight when I got home. Still have analogs and have never seen a letter from comcast.
post #4883 of 5516
Quote:
Originally Posted by 01mingreyvert View Post

I had the same channels as you tonight when I got home. Still have analogs and have never seen a letter from comcast.

ditto
post #4884 of 5516
CSR just told me 6-12-2010 for Wom in my area 30297. Still trying to figure out why I dont get 839 natgeo. They said I have to upgrade from digital starter to digital preferred to get one hd channel that I dont have right now.
post #4885 of 5516
Quote:
Originally Posted by 01mingreyvert View Post

CSR just told me 6-12-2010 for Wom in my area 30297. Still trying to figure out why I dont get 839 natgeo. They said I have to upgrade from digital starter to digital preferred to get one hd channel that I dont have right now.

I believe that bit of information about 839 (and the SD equivalent, for that matter) is correct. I vaguely recall not downgrading from Digital Preferred (which I have) specifically because I wanted to keep that channel.
post #4886 of 5516
Quote:
Originally Posted by 01mingreyvert View Post

CSR just told me 6-12-2010 for Wom in my area 30297. Still trying to figure out why I dont get 839 natgeo. They said I have to upgrade from digital starter to digital preferred to get one hd channel that I dont have right now.

I have Digital Starter -- and with the upgrade there are several HD channels that package does not get:

Nat Geo HD
Bio HD
Science HD
Hallmark HD (regular Hallmark, not the 2nd Hallmark Moves channel)
Oxygen HD


and others.
post #4887 of 5516
Quote:
Originally Posted by ChazzMatt View Post

I have Digital Starter -- and with the upgrade there are several HD channels that package does not get:

Nat Geo HD
Bio HD
Science HD
Hallmark HD (regular Hallmark, not the 2nd Hallmark Moves channel)
Oxygen HD


and others.

I have digital starter aswell and have science hd, just would like to have nat geo hd.
post #4888 of 5516
I forgot I had this. It's from January 1, so not completely up-to-date; some channels have been added since. Still, this should help with the what-channels-are-in-what-tier questions. Heck of a lot more useful than the website or even talking to customer service.

Note that "Digital Classic" in this doc is referring to Digital Preferred, and both National Geo 138 and National Geo HD 839 are part of that tier, not Digital Starter.
LL
post #4889 of 5516
Quote:
Originally Posted by ChazzMatt View Post

It's like when the car companies stopped giving away a full sized spare tire and gave you the little donut instead. Did people stop driving? Did they ride bicycles to work? No. Because ALL the car companies did it, not just one.

Wow, just wow. What does that analogy have to do with getting the same channel line-up for the same value as I currently have, without requiring some kludgy, crappy DTA's and digital outlets at extra cost? What do you have in that koolaid besides the sugar?

Well, it really doesn't matter, 'cause Comcast, you've now been booted from my expenses, and while that's just one small, small piece of the revenue stream, remember, cable & satellite lost 1-in-8 customers last year. That's a real forward-looking, positive trend growth model, right? Wrong.

OTA works great. Streaming works great. Netflix is an extreme value. And who knows what else is good that's just around the corner.

Go ahead, build your fortresses Comcast, and the other cable & satellite companies. Technology will continue to run circles around you. Build those fortresses nice and high, just to make sure you can't see outside of them. I'll pray for your continued success. Not!

Over, and out.
post #4890 of 5516
Well, I finally got my letter today . . . lol, urgently marked "SECOND NOTICE:" (the first saying October 15th was my analog cut off date) . . . now they are saying June 22nd for Norcross 30071 G1.
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