Originally Posted by cracker 52
Even if you found the office, there's no assurance they would have the box you desired. You'd probably have better luck if you call CC and have them mail the DCX 3400 box to you. You would then activate the box as instructed. You also need to return the old box to avoid its monthly rental charge. I'm not sure if they'll send a parcel box for return of old STB, but you can return it to any CC office.
The guy in the online chat told me to GO to the office. This will be an additional box.
So I make the trip to 3425 Malone Drive in Chamblee & pick up a DCX 3400 (for an additional 30 bucks a month) & get back home. Plug it in via HDMI & nothing. The front panel says it is outputting 480p & my TV says it is getting a 480p signal. Power cycle a few times & make sure the HDMI cable from the cable box to my receiver to my TV is good. Still nothing. Hooked up component (my receiver will translate to HDMI) still nothing. Now I'm worried that the box is "locked" or whatever. Got out the old reliable Yellow analog. STILL NO PICTURE.
Maybe it takes some time as the 3400 displayed dui the first time it came on & every time I power cycled it. So I move my old HD DVR to the bedroom. Plugged in & he powers right up (with no guide of course). Go back to the living room & I now have the normal analog & component & HDMI outputting 480p & 480p only!
. Also things like menu, guide or info do not work.
Got into the menu. It was set to output 480p over HDMI. No problemo I think, I 'll just change it around. Well after I set it to display the resolutions that my TV support over HDMI I try to go back to normal television watching mode. Now the 3400 is totally unresponsive. It will not come on & the front panel will not light up. I can go back into the setup menu. I change back to 480p (still thinking this box is locked) & try to get back to at least where I started. Now the box is totally dead.
This has to be said. Comcrap sucks donkey ba%^!
This is an inferior service, with inferior equipment , with inferior quality (compared to D*) for a superior (as in higher for less channels) price.
Well I pulled the plug & it came back on to the menu. So did I just drive 42 miles just to get a box that is either defective or thinks that it has been "tampered" with or what? Anybody got any ideas, before I get on the phone?