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Atlanta, GA - Comcast - Page 167

post #4981 of 5514
so i tried to leave - i am trapped! no line of sight to get a good signal from DTV and no u-verse on my street. i guess i could try Dish but they don't have MLB network.

anyway, i don't have any high speed internet through comcast, i wonder if they would give me one of the intro deals on double play by adding high speed..
post #4982 of 5514
Quote:
Originally Posted by lovswr View Post

Can someone tell me, explicitly & in great detail () where the Comcast office is in Cobb County?

I used the online tool & the guy told me 250 Cobb Parkway but as far as I can tell that address does not exist.

I drove up to (I think) hgwy 92 on 75 N & then came back down the length of Cobb Parkway looking for the Comcast office.

Using Google Maps, this link will get you there. > 290 Cobb Pkwy SE, Marietta, Cobb, Georgia 30060

When you go to that web page, click on "Satellite" view. Comcast is in the L-shaped building right beside the marker.


If you want descriptive directions...

* Going south on Hwy 41 (Cobb Parkway), about a 1/2 mile south of the Big Chicken. Going south from the Big Chicken, when you see Chick-Filet on the the right you are almost there. Get ready to turn right.


* Going north on Hwy 41 (Cobb Parkway), it's about 100 yards past "Marietta Diner". If you see Chick-Filet on the left, you've gone about 100 yards too far. You are just past the the Comcast Building.


It's right beside the Wal-Mart building (1/2 mile south of the Big Chicken)

And thank you for giving me the excuse to reference the Big Chicken. If you don't know what that is, you haven't live in Atlanta long. Do a Google search for: Big Chicken Marietta. or go read this Wikipedia article: http://en.wikipedia.org/wiki/Big_Chicken
post #4983 of 5514
I talked to a CSR today about AnyRoom DVR and while he said the warehouse was out of the required DCX-3400M boxes, the service is $19.99 on top of the standard DVR charge. There is also a $29 installation fee which is unavoidable. They can't be serious. I don't see this as being a good deal to anyone involved. Considering that the upgrade from an HD receiver to an HD DVR is just $9 per box, it would make more sense to just carry 3 DVR's than 1 AnyRoom and 2 HD Receivers.
post #4984 of 5514
Long live the Big Chicken....
post #4985 of 5514
Quote:
Originally Posted by McDonoughDawg View Post

lovswr..sound to me like your box is set to output only 480P...have you gone into the settings and changed it? Nice wiki is available for those not familiar with this. Let google be your friend...

Yes, I figured out how to change that (& the TV aspect ratio). You may be right in the end though, even though it is supposed to be outputting 720p on 803 or 1080i on 809, it just looks a little suspect.

I have called 3 separate times & the 3 techs all tried to "hit" that box while I was on the phone unsuccessfully. Tech is coming this Wed afternoon.
post #4986 of 5514
Looks like the last of the QAM channels are gone here in 30342 - anyone else? Goodbye Comcast!
post #4987 of 5514
Analogs are gone here in Lilburn (30047) this morning. At 4pm I see a whole slew of new HD channels. Hello WoM! I also see 2 new 3D channels.
post #4988 of 5514
Quote:
Originally Posted by ckb1978 View Post

Analogs are gone here in Lilburn (30047) this morning. At 4pm I see a whole slew of new HD channels. Hello WoM! I also see 2 new 3D channels.

Wow you live right up the street from me (30044) and still nothing for me.... I keep saying it but I'm really done.
post #4989 of 5514
Quote:
Originally Posted by sammy50 View Post

Looks like the last of the QAM channels are gone here in 30342 - anyone else? Goodbye Comcast!

Not sure of the thought process on this one.
post #4990 of 5514
Quote:
Originally Posted by sammy50 View Post

Looks like the last of the QAM channels are gone here in 30342 - anyone else? Goodbye Comcast!

You mean the last of the unencrypted QAM channels are gone. (Actually that's not true. Local stations are still there, even in HD -- but I know you meant all the cable TV channels.)

And the reason for that is the transition to digital/HD TVs and cable companies having to protect the product being sold. AT&T/Dish/DirecTV never had clear QAM. Now cable companies (QAM is a cable TV technology) are encrypting QAM so you have to authenticate your customer status/package tier before you can watch.

As no company will offer clear QAM channels, you aren't just saying goodbye to Comcast, you are saying goodbye to all pay TV services?

You must think you can exist on OTA only. I can't. History, CNN, ESPN for me; TLC, Food Network for my wife.

And before you mention Hulu, you also gave that up. Comcast owns Hulu and you said goodbye to Comcast.
post #4991 of 5514
Quote:
Originally Posted by lovswr View Post

Yes, I figured out how to change that (& the TV aspect ratio). You may be right in the end though, even though it is supposed to be outputting 720p on 803 or 1080i on 809, it just looks a little suspect.

I have called 3 separate times & the 3 techs all tried to "hit" that box while I was on the phone unsuccessfully. Tech is coming this Wed afternoon.



WOOOOHOOOO! Tech just left. My channels are starting to come in. Now this may be common knowledge, but it is new to me.

The tech told me that the Metro cable plant is divided into service areas. I am in the Cumberland area. Both of the two boxes that I physically picked up were set for the Stone Mountain area* So he ended up giving me a box (3rd DCX 3400 in about 5 days) that was already set for Cumberland. So now I just wait for the guide to populate.

Speaking of the guide, the tech also told me that here in Atlanta they had just went through a guide update (I assume this is A28) & that was causing lots of problems all over the cable plant.







*Here in Atlanta the main Comcast warehouse is in Stone Mountain. Thus any new boxes that come into the system or any re-used boxes already in the system go there to be checked out. So therefore all boxes start out belonging to the Stone Mountain service area. When the tech comes to your home for initial install (or you pick up a box at a service center) they are supposed to reprogram the box for your particular area. He told me that both of the boxes that I had before were "stuck". That is, they were not in Stone Mountain, but for some reason (he postulated the recent guide update) they would not come into the Cumberland service area either. Thus they were only allowing the most basic of packages (he called it baseline service).
post #4992 of 5514
What you are referring to as "plants" are commonly called "headends." They're the geographic hubs that determine what kind of box you need, when you'll get software/firmware updates, etc. Think of them kind of like power substations. So yeah, if you got a box configured for the Cumberland headend and tried to set it up on the Stone Mountain headend, you were doomed from the start (there's usually a sticker on the box notifying what headend it belongs to).

What I can't figure out is why the box you had originally stopped responding after you unplugged it. Strange.
post #4993 of 5514
I just noticed that all my pay HD channels now start at 700 (HBO, Starz, etc..) Anyone else notice this or maybe I just missed this the first time around.
post #4994 of 5514
Yeah...it's been there since April maybe?
post #4995 of 5514
There were Comcast World of More tents at the Fayette Pavillion today, and they were giving out digital boxes to their customers. They had free food and some free stuff (t-shirts, coffee cups, freesbees, etc). This was in the parking area in front of Best Buy and Pier One. I'm not a cable customer, but stopped anyway since I have their internet, but figured somebody might find this info helpful.
post #4996 of 5514
Quote:
Originally Posted by ChazzMatt View Post

You mean the last of the unencrypted QAM channels are gone. (Actually that's not true. Local stations are still there, even in HD -- but I know you meant all the cable TV channels.)

They might as well be all gone as for some reason (would you know why they do this?) Comcast every few weeks moves the locals around so on my bedroom TV with no HD box I have to rescan and find them again... Last week was the last move for me - and some channels they just moved up one...
post #4997 of 5514
Quote:
Originally Posted by tanline View Post

They might as well be all gone as for some reason (would you know why they do this?) Comcast every few weeks moves the locals around so on my bedroom TV with no HD box I have to rescan and find them again... Last week was the last move for me - and some channels they just moved up one...

Comcast is probably trying to annoy you enough to get an HD box for your HDTV. No other pay TV competitor offers the local HD channels free through your TV's tuner -- all the rest make you have an HD box for all HD channels.

Comcast offers it as a freebie, but they make you jump through hoops.
post #4998 of 5514
Quote:
Originally Posted by slowbiscuit View Post

Yes and no. There is a price advantage in that you only pay the extra digital outlet fee for a Cablecard (which you will pay for any STB or card), but you have to pay Tivo for the service on the Premiere. If you go buy a Premiere with lifetime service, it's $700 for the first one and $600 for additional ones (list price), so even though you'll get a much better DVR you will pay more upfront. And you'll lose access to On Demand, which you may or may not care about.

There are a few of us here that have Tivo HDs/S3s and like them on Comcast, after we went through the pain of getting the Cablecards paired correctly. I have had no issues with mine but have only had it a couple of years. I think I paid something like $625 with lifetime so it will pay for itself sometime next year (as opposed to renting the Moto DVR, that is).


Slow could you elaborate on "the pain of getting the Cablecards paired correctly please? I have one black & one grey Motorola HD DVR's (I forgot their model names) & IMHO they are just barely serviceable. The grey one has WAAAAAY too small a hard drive & does not support native output. The black one has adequate space, but keeps going into 4:3L every two or 3 days. Plus I hate the quirk they both exhibit of not being able to be turned "off" when they are actively recording something. I was on D* the previous 6 years & by comparison these cable DVR's are in a sad, sorry state of affairs.

However, I have resigned myself to apartment living & thus cable it is.

So with my little rant out of the way, how hard is it to go from Comcast branded HD DVR to TiVO Premiere? Will they let me just take the DVR's to the service centers & swap them out for cards or will I have to have a "tech" (& the accompanying service charge) come & "install" the M-cards. Will I have to spend countless hours, on at least in my limited time quick, courteous if not (almost ) helpful phone support?

In short what was, in your or anybody else's trouble with getting a M type cable card from Comcast?
post #4999 of 5514
I'm curious about this as well, my parents have a Tivo HD XL on the way and I'd like to make the install as painless as possible...
post #5000 of 5514
i've heard it's nothing short of a nightmare to get them to send a tech out with the right cable card, and one with the right knowledge to call in to the right office and activate it. they don't let you just pick up a cable card at one of the comcast centers, and from reading this forum and a local dtv mailing list, even if you request a tech to bring the right cable card, they often don't. you can eventually get it done, it just often involves headaches and multiple appointments.
post #5001 of 5514
Quote:
Originally Posted by ChazzMatt View Post

Comcast is probably trying to annoy you enough to get an HD box for your HDTV. No other pay TV competitor offers the local HD channels free through your TV's tuner -- all the rest make you have an HD box for all HD channels.

Comcast offers it as a freebie, but they make you jump through hoops.

Yeah I figured... Thought they might have a technical reason. But I already pay them $180/month with one HD-DVR, so the bedroom TV will just have to hunt down the HD Channels for awhile until I get tired of doing it...
post #5002 of 5514
Quote:
Originally Posted by oleus View Post

i've heard it's nothing short of a nightmare to get them to send a tech out with the right cable card, and one with the right knowledge to call in to the right office and activate it. they don't let you just pick up a cable card at one of the comcast centers, and from reading this forum and a local dtv mailing list, even if you request a tech to bring the right cable card, they often don't. you can eventually get it done, it just often involves headaches and multiple appointments.

Well I gotta do something , by say football season. I am just unimpressed with Comcast as a cable provider. Too much money for the channels I get with less than stellar picture quality. Sub-par equipment just adds insult to injury. Although cable has many more subscribers than Satellite (overall) I find it hard to believe that in true non-partisan comparison shopping that cable (at least here in Atlanta) would come out on top. Comcast here is truly the ...the worst of times.

So shell out 800 bucks for a couple of TiVO HD premiers & then possibly have a nightmare installation OR shell out 800 (total) bucks for a couple of D* HR-24's from BB & then have a nightmare installation (what with the 150 my apartment complex charges & then the tech MUST enrtrench the cable to a pole-mounted dish...).

I really don't want to do either, but having seen better than Comcast, I feel eventually I must
post #5003 of 5514
Well, I have some good news to report about my latest Tivo HD purchase and Cablecard install. First, if you check out this thread I posted at Tivo Community, you'll see that you might be able to find a Tivo HD on clearance at a local Blockbuster for $100, which is a great deal. Tivo HD XLs have also been on sale recently at woot.com for $185 shipped, but I think they're out of stock on those again.

The best part is that my recent Cablecard install was a breeze, and it only cost me an additional $1.50/mo. for an extra Cablecard. The tech came and was very experienced with these - he popped in the card, called in the pairing numbers, and within a couple of minutes the channel map downloaded and all my channels (including HBO) were working great (I had run Tivo guided setup first to get the Comcast World of More lineup configured). He wasn't in the house more than 15 mins. Kind of sad that you have to pay $25 for a truck roll for this but it seems like they've got the process down pat now. On a Saturday, no less.

I think the $1.50/mo charge for an additional card is a billing mistake on their part because I have two Tivos and probably should get hit for an additional outlet instead, but I've read that this varies by how they do it and I'm not complaining . Perhaps they only charge the outlet fee for their equipment - I have two Tivos now and no Comcast boxes, the new Tivo replaced an old SD Motorola STB and I did have an outlet charge for that which they removed with this swap.

So in summary, go find a cheap Tivo HD at Blockbuster and add Tivo lifetime service to it ($399) and you'll have a great DVR which you can upgrade with a cheap 1TB hard drive for less than $600 total. Additional lifetime subs for extra Tivos are $299. Believe me, the lifetime is worth it if you ever want to sell the box on ebay or craigslist.
post #5004 of 5514
Has the IntelliStar2 debuted in Atlanta yet?

here's what it would look like

http://twctoday.com/Video/STARS/HDLocal/nlf.php

http://twctoday.com/Video/STARS/HDLocal/nlf2.php
post #5005 of 5514
I'm connected to the Stone Mountain headend, and I still don't have local on the eights as of today. I do get the local conditions/radar/forecast graphics, as shown in your link, during TWC regular broadcast, but it's for Nashville, TN -- not Atlanta, GA.
post #5006 of 5514
Quote:
Originally Posted by slowbiscuit View Post

... Kind of sad that you have to pay $25 for a truck roll for this but it seems like they've got the process down pat now. On a Saturday, no less.

...


slow thanks for that response. Methinks I may have to follow in your footsteps in the near future.
post #5007 of 5514
Quote:
Originally Posted by cracker 52 View Post

I'm connected to the Stone Mountain headend, and I still don't have local on the eights as of today. I do get the local conditions/radar/forecast graphics, as shown in your link, during TWC regular broadcast, but it's for Nashville, TN -- not Atlanta, GA.

I have to use Channel 32 TWC for "Local on the Eights", every since changeover.
post #5008 of 5514
Quote:
Originally Posted by wlbandy View Post

I have to use Channel 32 TWC for "Local on the Eights", every since changeover.


Yeah, works for me in Smyrna on 32. Please note this does not apply to 832.
post #5009 of 5514
Thanks for the update, the BETA Intellistar should be appearing soon in Atlanta on 832.
post #5010 of 5514
I received an email from Comcast the other day about DVR Manager (manage your DVR online). I went in to activate it and it first asked for my location, and when I added my zip (30306 - Va Highlands), it only showed me guide options for Rockdale and Vinings. I chose the Vinings one, which seemed the same as my guide, and it didn't work. Anybody having any luck activating DVR Manager?
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