Got a question. For my zip code and even a couple of surrounding zip codes, Comcast website no longer shows the "select a package" drop down menu (Digital Starter, Digital Preferred, etc.)
Let me explain. My parents are moving from up near Chattanooga to Calhoun, GA. I was looking at Comcast package pricing in their new address and zip code. For them, Digital Starter seems to meet all their needs, and it's actually what I have here in Kennesaw.
However, it seems their Digital Starter has MORE channels than the one in my area. I then went to my zip code
to compare and I could not. The drop down menu is NOT visible for my zip code.
(Keep reading. It has nothing to do with cookies, browsers used, or even the same computer used
.)On the Comcast website, normally there is a drop down menu that shows what channels each package has.
For my zip code
and for at least two other nearby zip codes, that drop down menu disappears. It won't let me see the channels in various packages for my zip code.
That bug, error, anomaly has been there for at least two months!
See the dropdown menu? That's how it displays for zip code where my parents are moving.
Yet for some other zip codes where Comcast is available, it's not there! Even though the wording is the same, and it TELLS you there's a dropdown menu! But it's not there. My current zip code where I have Comcast, my old apt address where I had Comcast, a friend's address where she has Comcast... And yes I even used OTHER nearby addresses (down the street) just to make sure.
Very strange. On my computer, I tried Chrome as well as IE. I've cleared cookies. On two other computers at another location, I also tried Chrome as well as IE. No dropdown menu! All it shows is "All Channels".
Any ideas? Again, I've cleared cookies, I've tried different browsers, I've tried from various computers away from my house.
So, please don't suggest that.
Go to Comcast.com, the click on "Programming", then "Channel Lineup". I know it works for some zip codes, but for some reason others are completely locked out.
I tried for my current zip code, a friend's address, and my old apartment address from 5 years ago: 30152, 30102, 30008. No drop down menu to select packages.
Is this a Comcast website programming error, or are they hiding it on purpose? I just reported it to Comcast.com.